Xfinity Store by Comcast - Decatur, Georgia

Meenakshi S.

I had a very interesting morning at this store when I went to exchange a modem. As I waited, I noticed—just as many reviews have pointed out—that there was no sense of urgency or respect for people’s time. One employee was helping a single customer for 30 minutes, and the entire process felt painfully inefficient. I’ve been to this store before, and unfortunately, this seems to be the norm. So, if you have an abundance of spare time and enjoy watching inefficiency in action, this is the place for you!

But the real highlight of my visit wasn’t just the inefficiency—it was the fascinating encounter I had with a very *special* type of person.

When I asked for the manager to voice my concerns, an employee—who had been welcoming customers at the door—responded with, "I'm business, and I don’t report to anyone in this store." Um… okay, dude, that wasn’t even my question. But if you don’t know who the manager is, maybe just say that?

As I stood there, waiting to speak with someone about how inefficient everything was, before anyone relevant could even hear me, another customer, who had been working with the employee since I entered the store—suddenly turned to me and said, "You are crazy." And then he just kept going.

At first, I actually thought he worked there. But no—he was just another customer. Who are you? Are you the manager? His comment naturally made me angry, and then this individual did something even more bizarre: he threatened to make a YouTube video of me.

A store employee was standing right there and did nothing.He didn’t ask this other customer to stay out of it, didn’t intervene, didn’t remind him that it wasn’t his place to get involved. Nothing.

At that point, I had to tell this random customer—who had verbally insulted me—that I was not engaging with him. My concern was with the store, and I was only interested in speaking with the manager.

,I finally got to meet one of those *species* that lurks in society, the ones who interfere in things that aren’t their business, provoke people, and then whip out their phones to film the reaction.

I had only heard about them before.

But today, I saw one in the wild.

The store needs to ensure that customers can voice their concerns without interference from others. Allowing random customers to jump in and escalate situations is unprofessional and unacceptable.

Minah Z.

Monday, February 3, 2025 at 3:30 PM

The associate working at the front (black girl with glasses) who asks for names & quotes wait times is extremely petty, insolent and callous. She should not be in a front facing position for Xfinity or any establishment.

I came in to return equipment. The girl at the front asked for my name, I gave it to her and asked her the wait time. She quoted me a 15-20 minute wait. Her disposition in that very short interaction was bordering on rude but I ignored it. I went outside to my car to grab my laptop to get some work done while I waited. Not too long after that, an associate came to tell me that he was ready to assist me. I asked him if I could be given a moment to quickly finish something on my laptop. He politely obliged and pointed toward the desk I could meet him at after I was finished. The girl at the front witnessed this interaction and immediately told another customer to go to the desk of the guy who just came over to me.

I stood up and asked the girl why she did that. Very coldly she said "we have a line". So I told her that he JUST came over to me so again I asked why she would do that? She looked at me, turned around and motioned for another associate. The other associate asked what happened, I told him what transpired to which he responded “did she know that you asked the other associate for a minute”. I told him that she absolutely witnessed the exchange and did what she did on purpose. Her response to me when I asked her why she gave my spot away solidified that she did it on purpose and she stood on it.

The appropriate way to handle this situation would have been to tell me that she needed to offer my spot to another patron prior to giving my spot away less than 30 seconds after I was approached by the male associate. If me sending a quick email before getting up to be seen was unacceptable, the male associate who I asked should have told me that they could not spare a minute to wait and needed to assist the next person in line. It was really that simple.

It is unfortunate that a power tripping, ill-mannered associate made what should have been a quick and seamless transaction, unpleasant and unjust.

Kathy D.

DJ was patient, efficient, and knowledgeable. He signed me up fast. Best price for my cameras and wifi for home security. Highly recommended.

Antwan Y.

I recently had an issue with my Xfinity service, and I must say, the support I received was outstanding. From the moment I reached out, the team was incredibly attentive and committed to resolving my concerns. They went above and beyond to ensure that every aspect of my issue was addressed thoroughly. Special thanks to Ameer.

The representative took the time to explain each step of the troubleshooting process, patiently answering all my questions and making sure I felt comfortable with the solutions proposed. Their dedication to customer satisfaction was evident, and I genuinely felt valued as a customer.

Thanks to their efforts, my service is now running smoothly, and I couldn’t be happier. It’s refreshing to encounter such excellent customer service, and I truly appreciate how Xfinity prioritizes its customers. Highly recommend!

Kendra

So, it is unfortunate that I see all the bad reviews about this location. I live in Covington and the location near home told me that I needed to go by the location in Decatur to get my problem handled. Luckily, I work in Decatur so that was not a problem after work. I walked in everyone pretty much greeted me with a WELCOME. I explained my situation and when I tell you they were able to get the job done I was surprised. JT knows her job and she knows how to handle all this new technology. It took quite a while even after the store closed she was not leaving until we got the situation handled. Like I said before everyone was very attentive and very professional in getting things done for customers. THANK YOU ONCE AGAIN FOR YOUR HELP!! BTW the people over the phone are complete idiots. From now on, I will go into the store instead of getting on the phone. Hopefully, I do not have to see you guys too soon LOL!!!!

Carolyn L.

I made an appointment for help using the dual SIM phone I bought recently from this store. It seems the employee was only interested in making sales, so he told me the feature doesn't really work and the phone would crash if I used it. He said I should just use a second phone like he does. Not much of an endorsement for the company where he works. I changed cell phone providers.

Darius B.

I wanted to share my experience at this particular store about an awsome Retail Sales Consultant name Zion Danner. I want to recognize Mr. Zion, who assisted my grandmother in helping reduce her bill and giving her options on how to do that. He was very patient, understanding, polite, and informative with my grandma. He showed her different packages, what shows she prefers and made sure we left a smile on our face. Even when we brought the equipment back to him, he saw us first hand and printed out the receipt without us waiting for our turn. My grandmother made sure that I sent this review and give acknowledgment to Mr. Zion for excellent job on his customer service and taking time with the elderly. I'm sorry this written accommodation is late but my grandmother wanted to make sure that this was submitted because he deserved it and I agree as well. Thank again Zion for helping us, Ms. Betty Reeves and Grandson Darius Ball ...Kudos and Job we'll done sir.

Tayja T.

don't understand why I have to wait to pick up an item I pre-ordered online after receiving a notification that it was ready. If the system says it's ready, customers should be able to pick it up immediately especially for something as small as a WiFi box. This process needs to be improved for a better customer experience."