WM - Rio Rancho Landfill - Rio Rancho, New Mexico

JoAnn C.

I have been using WM for a number of years. I am extremely satisfied with their service. I value their commitment to environmental responsibility. Their online services are nicely streamlined and user friendly.

Straight F. 2.

I am writing to express my concerns regarding the inconsistency of the recycling collection service in my area. While I diligently pay my bill each month, I have noticed that my recycling can is not picked up regularly, which is quite disappointing.

It appears that the collection service is more reliable when it comes to withdrawing payments from my account than it is with the actual pickup of recyclables. I believe it is essential for the service to ensure that recycling is collected consistently, according to the schedule rather than when ever they feel like it.

Nancy P.

Good service. WM is good about updating on delivery schedules. They only downside is that our containers break a little more each time they are emptied, the trucks are rough on them. I've had no issues getting replacement containers when needed. Overall great service

Faith P.

Haven't had an issue before but woke up today to them having entirely blocked my driveway by putting my trashcan smack dab in the center, which is frustrating. I understand my neighbor parks their vehicle where my can should go but I just put it as close as possible to the edge so my husband and I can get in and out still. It's a minor complaint but having to park it in the middle of the road and get out of the truck to move the trashcan over when they have no issues keeping everybody else's trashcan where it was in the first place is definitely annoying.

Jan M.

The cost of Waste Management is over the top compared to the quality of service. The truck drivers destroy driveways while picking up the barrels. The quality of the replacement barrels are sooo cheap and the barrel was damaged on the first usage. The new barrel has a damaged side where the truck's arm handled the barrel.

B. D.

Customer service for this company sucks! If you are trying to swap out your trash bin, you better start a year early. Plus, you have to 'give them your firstborn' for them to believe that you really need a bin replacement. Unfortunately, this company is a monopoly, just like the gas and electric companies, and you have no choice but to say, 'Yes sir, may I have another?'

Rogelio R.

Free access to the landfill once a month to Rio Rancho residents with proof of WM account

Walk W.

Late or really early pickup, inconsistent times. Frequent delays in pickups till the next day resulting in windblown trash in the neighborhood if stormy. Abysmal customer service and be warned about a personal trip to the dump. Expensive and cruel. If it has been raining at all your vehicle will be covered with a vile sewage sludge/mud which is difficult and stinky to remove. WM is not a good neighbor and I look forward to this dump closing down. The county dump is much cleaner and staff are professional. Rating is actually 1/100.