West Coast Solar - Brentwood, California

Marii H.

Had the opportunity to consult with Christina regarding our inquiries and she provided comprehensive information that exceeded our expectations. The customer service was exceptional. Thank you!

Ryan J.

Purchased and had my system installed in 2020 and had a great experience. Referred them to 4 neighbors who also purchased systems. Over the past few years this company has gone way down hill. They will never return your call or email. I would highly recommend using a different company. I will never refer this company again.

Matthew R.

I had a great purchasing experience buying through Joe, he was terrific and straight forward. Quote was the best of anyone else and easy to understand. Joe was responsive and made the entire process easy. Everything was done on time and efficiently.

I wish I could say the same about the customer service. I could never get ahold of anyone from that department and just like others have said, the monitoring is non existent. Check your own production every few weeks because I too had an issue that wasn't caught for a while. I don't know if I ever got a refund. But I will say, the second I let Joe know, there was a fix. Joe basically was sales and customer service in one, and that's way more than his role but he took care of me.

5/5 for install ease.
1/5 for their customer service specialist who I never could get a hold of
10/5 for Joe A. who carried the team and would answer my questions at all hours.

Sonny A. I.

DO NOT BUY FROM THIS COMPANY!!!! There is NO SUPPORT AFTER THE SALE! In 2021, I installed their solar panels and they supposedly added additional panels to cover all of my electric usage. First year was true up in 2022 was $600. 2nd year true up was $1,000.00. I asked them to figure out why my true up was so high 3 MONTHS AGO. The only response I received was "YOUR PANELS ARE WORKING CORRECTLY". No report to prove anything. Find a company who truly values their clients and will SUPPORT THEM AFTER THE SALE

Sergio R.

Not a current customer but had some warranty parts installed by them and I am very pleased with the work. Thanks again Cliff for all the information given and thanks Mylee for the understanding and support from West Coast Solar.

Penny C.

Horrible experience. They sold me 27 solar panels just shy of 4 years ago. I never once had a problem until last year. On August 17th, 2022, they switched from 3G to 5 G with Mobile, and did not notify me. I found d out my inverter was offline when I called PG&E to find out why my bill was so high.I contacted West Coast Solar and they admitted to switching servers to T mobile to go to 5G, and explained my system was knocked out because my inverter was 3 G. I found out 3 or 4 months after my system went offline after multiple calls to PG&E trying to figure out why my "overbuilt system" was failing so miserably with energy production.They did not install the new inverter until February 17th of 2023! I paid upwards of $5000 in 6 months for energy charges, and now have subsequent true up charges of over $2300 because of it. They offered me $600. I said NO! This company does not do right by their customers and does not show good faith with servicing their equipment, communication, or making things right when called on service issues. Everything is on a 25 year warranty. I would not recommend this company at all! They do not stand by their claim as a professional Buisness who has optimal customer service.

Arnold S.

I am updating my review to 3 stars as I finally got a response for them to look into this. I will do another update in the next 1 or two weeks on how it goes.
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I had the solar panel installed about two years ago. I liked the process of it getting installed and I was happy with the savings I was getting on the electricity. However, the solar edge monitoring started failing starting May last year. I was told that the solar panels are still producing energy. I know it is because I see that via my PG&E bill but it is not showing net output from the panels. That is the reason why I wanted this solar edge to work. I paid a lot of money to also have the ability to monitor the solar panel generation. Someone was supposed to come late last year and no one has done so. I have been following up but no response. Last thing I heard is that there's cost to upgrade the system. I don't think it should be coming from my end.

Matt

Don't do business with this company. This clown was driving his company car 20 miles over the speed limit on Byron highway entering into Brentwood. He then went into a turn only lane at 80 mph to make an illegal pass. I couldn't believe he had company tags and paint all over the Chevy truck. West coast solar all over it. Called the phone number and the person on the phone / owner couldn't care less. Mind you this was at 650am when it's still pretty dark out. Don't trust these idiots on your house or property.