VGS - South Burlington, Vermont

Address: 85 Swift St, South Burlington, VT 05403, United States.
Phone: 8028634511.
Website: vgsvt.com
Specialties: Energy supplier, Gas Company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, On-site parking.
Opinions: This company has 100 reviews on Google My Business.
Average opinion: 3.2/5.

📌 Location of VGS

VGS 85 Swift St, South Burlington, VT 05403, United States

⏰ Open Hours of VGS

  • Monday: 8 am–5 pm
  • Tuesday: 8 am–5 pm
  • Wednesday: 8 am–5 pm
  • Thursday: 8 am–5 pm
  • Friday: 8 am–5 pm
  • Saturday: Closed
  • Sunday: Closed

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Vermont Gas Systems (VGS): A Comprehensive Overview

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Vermont Gas Systems (VGS) is a prominent energy supplier and gas company serving Vermont and surrounding areas. Located at 85 Swift St, South Burlington, VT 05403, United States, VGS plays a crucial role in providing natural gas distribution services to residential, commercial, and industrial customers. Their commitment to reliable service and modern infrastructure distinguishes them within the energy sector. The company’s dedication extends beyond simply delivering fuel; they actively participate in community initiatives and prioritize customer satisfaction. For more detailed information and to explore their services, individuals are encouraged to visit their website at vgsvt.com or contact them directly at Phone: 8028634511.

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Key Features and Services

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VGS’s primary function is the distribution of natural gas, a vital energy source for numerous applications. They offer a range of services, including:

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  • Gas Delivery: Ensuring a consistent and reliable supply of natural gas to customers’ homes and businesses.
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  • Meter Reading and Billing: Providing accurate and timely billing services.
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  • Safety Inspections: Conducting regular inspections to maintain the integrity of the gas distribution system and ensure customer safety.
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  • Customer Service: Offering support and assistance to address customer inquiries and concerns.
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  • Infrastructure Maintenance: Continuously investing in the upkeep and modernization of their pipeline network.
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Recent investments have focused on transitioning to a more sustainable future, including exploring opportunities in renewable natural gas and promoting energy efficiency initiatives. VGS understands the evolving needs of its customer base and adapts its offerings accordingly.

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Location and Accessibility

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The company’s headquarters and primary operational center are situated at 85 Swift St, South Burlington, VT 05403. This location provides strategic access to the region’s transportation network, facilitating efficient service delivery. VGS recognizes the importance of accessibility for all its customers and has implemented several measures to ensure convenience:

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  • Wheelchair-Accessible Car Park: A dedicated parking area designed to accommodate vehicles with mobility limitations.
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  • Wheelchair-Accessible Entrance: An entrance that complies with accessibility standards, allowing individuals using wheelchairs or other mobility devices to enter the building with ease.
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  • On-Site Parking: Ample parking facilities are available for customers and employees.
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This commitment to accessibility demonstrates VGS’s dedication to serving the entire community.

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Customer Feedback and Reputation

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Vermont Gas Systems maintains an active presence on Google My Business, where it has accumulated 100 reviews. The average opinion received is 3.2 out of 5 stars. While the average score indicates room for improvement, the volume of reviews suggests a significant number of customers have interacted with the company. The feedback highlights a range of experiences, demonstrating both positive and negative perceptions. Many customers appreciate the responsiveness of the technicians and the expertise they provide. However, some reviews mention concerns regarding billing accuracy and occasional service interruptions.

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The company consistently strives to address customer feedback and implement improvements to enhance the overall service experience. VGS actively monitors online reviews and utilizes this information to identify areas where they can better serve their customers. A key element of their approach is proactive communication, ensuring customers are kept informed about service updates and any potential disruptions.

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Recommended Information for Prospective Customers

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For individuals considering VGS as their energy provider, several key pieces of information are recommended:

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  • Service Area: Verify that VGS services your specific address.
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  • Rates and Fees: Carefully review the company’s rate structure, including delivery charges, usage fees, and any applicable taxes.
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  • Contract Terms: Understand the terms and conditions of the service agreement, including contract length and termination policies.
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  • Payment Options: Explore the available payment methods, such as online bill pay, mail-in payments, and automatic billing.
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  • Customer Support: Familiarize yourself with the company’s customer support channels, including phone, email, and online chat.
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By thoroughly researching these aspects, potential customers can make an informed decision and ensure a seamless transition to VGS’s services. The company’s website provides a wealth of information, and direct communication with their customer service team can address any specific questions or concerns.

\n\n",
"summary": "Vermont Gas Systems (VGS) is a Vermont-based energy supplier and gas company providing reliable natural gas distribution services to residential and commercial customers, with a focus on customer service and accessibility.",
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👍 Reviews of VGS

VGS - South Burlington, Vermont
Tom L.
5/5

We’re new to gas as we moved up here 4 years ago. After less than stellar service by other heating companies for service, we signed up for the Vermont Gas service contract.
We just had our first visit from their technician Pete. He was patient in explaining things and obviously knew his way around our system. I learned a lot from him and am much more comfortable with our system after his visit. It’s especially nice knowing in this day and age of finding techs for your system that you have someone available who knows his stuff.

VGS - South Burlington, Vermont
Gayle M.
5/5

Travis St. Hilaire did an excellent job in Quarterbacking the switch and save conversation not only form fuel oil burner but propane to natural gas for our fireplace. the installation crew were great. the whole team was very approachable and courteous. thanks to all we couldn't be happier.

VGS - South Burlington, Vermont
Tiki A.
1/5

Middle of winter, there's a change in apartment renters. Gas is off because there's been some vacancy during a remodel (space heater keeping pipes warm). New renter sets up VGS to turn gas back on for heat and when tech shows up, reveals he needs access to the basement. Says he has to lay eyes on every inch of gas piping (when did that start). Access was never mentioned during the scheduling. Since access to basement is through another apartment, tack on 48 hours to cover the notice period. Renter needs to suffer the cold for two days. Customers are an afterthought with VGS.

VGS - South Burlington, Vermont
Marie B.
5/5

On a very cold January Sunday our heat went out. It was starting to get chilly in the house when we noticed it, around 5 pm. We called VGS and within a very short time a young man from VGS arrived to fix our igniter on our furnace. He was so pleasant and very thorough in his work. VGS has the very best service and always provide quick response time. Thank you VGS for yiur wonderful service!
Marie & Andrew Bessette

VGS - South Burlington, Vermont
Jared
1/5

I moved out several months ago, communicated clearly on multiple occasions my intent to end the service, they confirmed the service would terminate, settled all remaining bills, yet here I am receiving bills still for a service I already terminated several months ago.

VGS - South Burlington, Vermont
P C.
5/5

Due to the age of my gas meter, it needed to be changed. The service person Dave did an excellent job in sharing why the meter needed changing, how the process worked and how he was going to ensure gas appliances would be purged. Outstanding results and very quick ! Great job Dave !!!

VGS - South Burlington, Vermont
Erin C.
5/5

Highly recommend. I called during the fourth of July holiday with no hot water. The on-call person provided excellent, but unfortunately rare, customer service. I was surprised a real local person actually answered the phone. She explained everything to me, was so kind, and scheduled a technician to come out the following day. The technician came, explained everything to me, offered options and explained next steps. Although I do need a new hot water heater, to replace my 13-year-old one, I am thrilled to be a VGS customer. Everyone I spoke to was so helpful and kind. Mindful that the cost is a lot these days and explained payment plans. They're doing something right over at VGS and their service should be a model for all others in the service industry. Thank you!

VGS - South Burlington, Vermont
John C.
5/5

I needed help replacing my water heater and called on Vermont Gas. They've been so helpful and courteous - and now I have hot water again!

I call VGS about my problems early this morning. Within the hour, Dan was at my house. He evaluated the problem, made sure the new water heater would fit inside my cramped mechanical closet, and gave me a firm and reasonable price quote. A short time later, I received a call to schedule the work. The crew showed up right on time and did an excellent job removing the old unit and installing the new one. I did not envy them having to work in such a cramped space, but they did so without any complaint. They also left my home in great shape - in fact, you'd never know that they had been working here.

Thank you Vermont Gas for having a great crew of people that are helpful, compassionate, and competent!

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