Upper Cumberland Electric Membership Corporation - Livingston, Tennessee

Upper Cumberland Electric Membership Corporation

Upper Cumberland Electric Membership Corporation (UCEMC) is a leading electric utility company located at 320 Celina Hwy, Livingston, TN 38570. With its commitment to providing reliable and efficient power services, UCEMC has earned a reputation for excellence in the region. The company specializes in delivering electricity to residential, commercial, and industrial customers across the Upper Cumberland area.

Address: 320 Celina Hwy, Livingston, TN 38570

Phone: 800-261-2940

Website: ucemc.com

Specialties: Electric utility company

Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot

Opinions: This company has 15 reviews on Google My Business.

Average opinion: 3.1/5

Customers appreciate UCEMC's dedication to customer service and reliability. One satisfied customer noted, "Upper Cumberland Electric has provided excellent service and reliability. Having lived across 20 states in my career, Upper Cumberland's service has been the best of any locations I have lived." This sentiment is echoed by many, highlighting the company's commitment to its customers.

In addition to its primary services, UCEMC also offers various programs to help customers save energy and reduce their environmental impact. These initiatives include energy efficiency upgrades, renewable energy options, and educational resources to promote sustainable living.

With its convenient location in Livingston, TN, and a team of knowledgeable and friendly staff, Upper Cumberland Electric Membership Corporation is well-equipped to meet the energy needs of the Upper Cumberland community. Whether you are a residential customer or a business owner, UCEMC is dedicated to providing the reliable and affordable power you need to thrive.

👍 Reviews of Upper Cumberland Electric Membership Corporation

David H.

5/5

Upper Cumberland Electric has provided excellent service and reliability. Having lived across 20 states in my career, Upper Cumberland's service has been the best of any locations i have lived.

SilverLight

1/5

They are rude on the phone. They are rude in person. It is way too difficult to turn power on to a property that I have had power on multiple times over the years in my name. And once we finally have their blessing to have power. They can’t even fallow the application correctly. We selected pre-paid on the application, they set me up for a monthly. And when I brought that fact up to them, they told me it would cost even more to do prepaid.
There was another couple in there, filling out the application as I was completing mine, and when they saw the lady that would be helping them they said “oh please not her”
Some serious customer service training needs to happen in that facility.

Heather B.

1/5

Highest bills EVER on prepaid! Over $400 last month alone for my mother in law. They want a ridiculous amount for deposits and they know that people don't have any choice other than paying it because they are the only provider.

Larry A.

5/5

We've always had a great experience with UCEMC. I’m thankful for their program UCEMC Cares by rounding the monthly bill to nearest dollar to help those who need it most. We enjoy their quarterly magazine; it helps to bring the community together with the interesting articles, and with the state’s talent of poetry, drawing, as well as photography. When I call, the customer service is courteous and most service calls are carried out right as expected. When we had an issue, we called and spoke to someone there about situation and it was resolved with tact, promptness, and done efficiently. I’m sure they face lots of pressure and can’t see every situation 360, so if there’s an issue, call them up instead of leaving a bad review that gets resolved anyway.

Holy_War C.

2/5

We lose power on a regular basis in our area. Sometimes it's a storm other times there's not a breeze in the air. There's no way to speak to anyone to find out what's going on. If it only happened now and then it would be one thing but its happened about 3 times in a single month. We have lived here for 15+ years and the service has gotten worse over the last couple of years.

Ricki H.

5/5

The people that work here are very kind. Making a payment generally is so quick & easy. I've not had an issue with this company and have been satisfied with service since moving here over four years ago.

April E.

4/5

Staff is always very nice. The price of electricity is just excepting high in general

Tara

1/5

Highly dissatisfied with my experience with this branch. Would rate lower than one star if I could.