Tuscumbia Utilities Department - Tuscumbia, Alabama

Tuscumbia Utilities Department is a reliable and essential service provider located in Tuscumbia, Alabama. This company specializes in electric utility, oil & natural gas, and water utility services, making it a one-stop solution for the community's utility needs. The department is conveniently situated at Address: 202 E 6th St, Tuscumbia, AL 35674.

One key feature of the Tuscumbia Utilities Department is its commitment to accessibility. The location has a wheelchair-accessible entrance and parking lot, ensuring that individuals with mobility challenges can easily access their services. Furthermore, the department's website, tuscutilities.com, provides essential information about their services and offers online options for account management and bill payment.

The Tuscumbia Utilities Department has received 27 reviews on Google My Business, with an average rating of 2.6/5. While there is room for improvement in some areas, the department remains an essential resource for Tuscumbia and the surrounding communities. For those looking for a utility provider, it's essential to consider the proximity, specialties, and commitment to accessibility and customer service. The Tuscumbia Utilities Department excels in these areas and is worth considering.

Reviews of Tuscumbia Utilities Department

roger jenks

1/5

My gas furnace has been broken for the last 18 months, and I had two license HVAC companies come out too look at it and both determine that the unit was totally worthless a new one is needed. estimates of 9000.00 for everything. The breaker was shut off, the gas line in my basement was shut off. Now since that time I have still been receiving gas bills from Tuscumbia utilities telling me that " I don't care what you say, you have to be heating that house with gas. In the winter months my electric bill goes up 400.00 to 500.00 a month they said that I have to be heating my home with electric, which is true. The gas company is claiming the same. Yet the Gas company refuses to come up with any resolutions to find out where is this gas going, they are more than welcome any time to see the inside of my house to verify that I don't have any other gas appliance but a fireplace that I would never ever even attempt to even light the pilot.

Maria Allen

1/5

I would give yall 0 stars if I could. Everytime there is a power outage we get no info and no way to report it. Powers been out since 5 am. It's now almost 8. I have asthma and need my power to access my meds. Yall also charge extra on bills with no explanation only for the bill to be cheaper the next month when we make a stink about it. The building staff are always rude. Utility companies scam ppl all the time. Yall watch em they have a monopoly in the area and nobodies going to stop them from just stealing your money. They dont read your meter either , or check on their poles or lines until your lights are blinking and you call them. They suck at their jobs.They also will let people whom need help on their bill go without power instead of helping because they don't give a damn.

Gennie McCaig

5/5

I've never had a bad experience, but I also keep my bill paid a month in advance for those oops moments. These companies are privately owned.. and they are for profit.. not charities. If you can't pay there's help out there. Just contact DHR.

Jeremy Michael

1/5

These people won't let me set up auto pay on my credit card. Why? They said I can set up auto pay on a checking account but I don't have one. All I have is a credit card. I'm busy and don't have time to go by their office every month to pay my bill. I've already had to pay several late charges. Not because I didn't have the money, but because I didn't have time to go by the office. I even called them to pay over the phone with a credit card and they wouldn't even let me do that. They said I can pay online with a credit card or at the office with one but not on auto pay with one. Well that doesn't even make any since. All the rest of my bills are set up on auto pay for convenience except my water bill. I've never heard of anybody else refusing to let you set up your bill on auto pay with a credit card. What's there excuse for this? I guess it's so that busy people that can't always get by there to pay their bill on time will keep having to pay late fees and make them more money. Also a minimum water bill is ridiculous. I hardly use any water and still have to pay around $25 a month. If there was an option for a 0 star rating, I would give it to them.

John Cisneros

1/5

If I could afford to dig a well and have solar installed I would. This utility company is disgraceful. They are rude, they charge you for services you don't use and you get charged 3 late fees for the same bill. It would be nice to be treated as an equal and not as if i am beneath them. Maybe sending your employees to a customer service class would be helpful..

Dennis Cole

4/5

All the people I dealt with were courteous and friendly. Their policy on sewers under the street on the other hand seems wrong to me. If a clog repeatedly happens under the street before it connects to the main is your responsibility even though it's not on your property. I guess somehow I am supposed to dig up the street to fix it. 🙁

Carlin Cole

1/5

The past couple times I've been in there to pay my utility bill, the ladies has been very rude. So now I just drop my bill in the night deposit box , I don't care if they are open or not. There is no reason for them to act like they are better than you.

Marcus Jones

1/5

I've lived in different states. All utilities company I have encountered they are will to work with you. This company don't want to try to help anyone. There some are rude and have no knowledge of what's going on. They tell you one thing and then its something else. Everyone has struggles and all we ask is for a little compassion.