Tesla - San Francisco, California

Gregory C.

My new Tesla had a minor issue, and after checking online for a DIY fix (without success), I booked an appointment through the Tesla service app. Scheduling was easy, and they even had an appointment available the same day!

I visited the SF service center, and my first impression was excellent. I was greeted warmly upon arrival and assured a manager would see me soon. True to their word, a service advisor named Ivory met me quickly. After a brief test drive (about 20 seconds!), Ivory diagnosed the problem expertly.

Originally, I was quoted a 5-hour wait, but Ivory prioritized my service and got me out in just 2 hours! He clearly communicated the situation and did everything possible to expedite the repair.

The waiting area at the service center was comfortable and well-equipped with snacks, making the time pass pleasantly.

Overall, I'm very happy with my experience at Tesla service. The staff were professional and efficient, and the service itself was quick and accurate. I'll definitely use this location again in the future.

Nick A.

Friendly staff, beautiful showroom. They have some good coffee machines too while you are waiting. Service was quick and I had my issue resolved. High marks for this Tesla Service team!

Edouard

I've never driven a Tesla before and was curious how the regenerative braking would feel if I were to buy one, so I set up a test drive. The gentleman who assisted me, Aaron, was super helpful in answering any questions I had before and after the test drive; 10/10 service.

Ricky K.

Had a great experience with Kevin and Nick was also super helpful.
Test Drove the CyberTruck absolutely loved it

Erica K.

We've had a fantastic experience with the team at this showroom. In particular, we highly recommend working with Nick! We've worked with him for two vehicle purchases now and have found him to be incredibly knowledgeable, thoughtful in sharing what matters to us after listening to our needs, and transparent about all the options to explore within our preferences/budget. Both our purchases were used Teslas and he was super helpful comparing options, talking through trade offs, and giving us honest perspective on pricing to help us make the right choice. He even went above and beyond to expedite our delivery before an upcoming trip. Highly recommend working with Nick for any Tesla purchase!

Ted O.

The refreshed Model Y looks pretty good. Unfortunately, the ceo of this company is associated with overturning our democracy. I’ll walk.

Diandre N.

The crew at this location are absolutely fantastic!!!!
Just purchased a Tesla model y from the Porsche dealership and had a horrible experience sold me messed up Tesla ! Took it to the guys at Tesla on Vaness for fixing and had the best ever experience I've had at a dealership in my life !!! I have Mercedes,Bmw's, & Range Rovers and sad to hate I never had a pleasant time at their dealership
TESLA IS SUPER Quick AND EFFICIENT PLUS THE CREW IS UNDERSTANDING AND GENUINELY TRYING TO HELP ! KEEP UP THE GREAT WORK

Kial B.

I would give this place just one star but I gave an extra one because they actually do the work at a timely manner and the place was nice.

One star because the customer service is so bad. This is my second time getting my car repaired, first time at this location. Pulled my car in one morning at 8:15 and wad greeted with a worker. He got my account up and broke down the pricing, I was going through with Tesla insurance and it did not cover my cracked screen (which I thought it did). He told me “I can start the repairs and you can just figure out the payment later.” I was taken a back so I said okay and asked when it will be done. He said by end of day same day. I could not get a hold of my insurance adjuster so I messaged the service advisor through the app to cancel the screen repair but do everything else.

Fast forward to me picking up my vehicle, I walk in, about 4 workers at the desk (check in area) and a couple workers just around. No one acknowledged my presence until about 5 minutes later. The worker pulled up my account mumbled what they did to my car as if he was just reading it to himself. Asked me if using the card on my file is okay, walked me to my car and told me I can exit. No walk through, no customer service.

Later on the day I noticed they overcharged my card so I immediately try to call them. I was put on hold for over 40 minutes and then THEY HUNG UP ON ME. I called back 2 more times, both times hung up. Last time I call I get an answer and explain I was overcharged, he reviewed it and confirmed it. He apologized and said he’ll take care of it then hung up.