Sundberg America - Appliance and HVAC Parts - West Allis, Wisconsin

Matthew H.

Rude and unhelpful customer service.
Called for a control board for a gas oven and the representative would only search for it based off a part number.
When two part numbers didn’t work he offered no suggestions.
When we did find the right part, their price was $40 more than online. Online is a two day wait…. No brainer there.

Jeffry P.

I needed a switch for a Frigidaire oven vent hood. From the reviews/ratings I read about this place I was apprehensive of asking for advice. But the past reviews are spot on and I would have gotten better technical advice and better customers service from any burger king (yes a burger king). Mr pleasant behind the counter ; am sorry I bothered you with a question about this part. Did you win your solitare game?

Don't ever go to this "store" for anything. I have seen better shops in old downtown Detroit

Nancy L.

Terrible customer service! I also tried to give my business to a local company, but I learned my lesson. Ordered a part for refrigerator and specifically asked if this part doesn't work, can I return. Yes, I could with a 20% restocking fee, which is what I was told. I was fine with that answer. Called a few days later when part is not what I thought I needed, and I was told I could not return!!!
I, too, could have ordered on Amazon and returned without getting yelled at. Part was also more money than they quoted me. Not a good customer experience at all.

Chuck S.

As others have said, the only reason to buy here is needing it right away. Amazon had the same parts for 1/3 of what I spent for them at Sundberg. But I wanted it right away so I 'supported' a local business. And as it turned out, the parts didn't really fix the problem and they don't take electrical items back. Amazon on the other hand, will. So decide just what having a local store is worth to you as the customer.

Lenny P.

This place really went down hill.
Very rude and expensive.
Used to be a great place. Now I say stay away. There are a few other places on Milwaukee to get applaince parts with people that actually want your business.
Sorry to bother you.

William W.

They had what I wanted in stock today, but their "in person" price was higher than their online price, even with shipping factored in. If you have time, order online! Also, their in person and over the phone customer service leaves much to be desired. Since they apparently don't care much about their local customers, I won't care much about patronizing them in the future.

J B.

Great spot for Appliance parts. They also have a wide range of grill burners and greats. Staff is friendly fast and helpful. Plenty of parking adjacent to the building also street parking. Mail order parts are available With a shipping fee applied Thank you very much for all your service and help I will continue to do business with your company

distinct P.

One store associate wore no mask. To me that makes it obvious that they do not care about the safety of their customers. There are signs all over the store saying that masks are required. I bought something last week and he was not wearing a mask then, either.

Parts are very expensive, but I think that's kind of the reality of the product. I didn't compare prices. Online would have been much cheaper but I paid for getting it the same day.