Southern Energy Water & Air - Chattanooga, Tennessee

Steve G.

I have had the pleasure of doing business with Russel and his team of professionals. It started a little less than a year ago with a reverse osmosis system for the kitchen sink. I was not ready to jump into the whole house system at the time. I wish I had. Fast forward, and I completed my system to the whole house filtration/softener. The team showed up - Tommy and his partner installed the system with professionalism, efficiency and expert knowledge. I am more than pleased with the entire process and the system I purchased. I now have a system that removes everything that I do not want my family to ingest, breath (chlorine aerosolized), drink (all the minerals and fluoride) as well as the improvements to the hard water on shower glass, softer water for our bathing, clothes, etc. I had a system before in FL, but, the difference is incredible up here with all the additives (natural and utility system). I cannot recommend Russell and his team more!

Carrie K.

I paid $8,000 to have the wrong water filtration system installed by this company.

No, really,

Southern Energy Water and Air came to my farm house in spring 2020. We are on a well system, not city water. Their tests showed high mineral content in our water. We could also see discoloration to the porcelain in our toilets and sinks, our white laundry was a not so white, and there was build up around our faucets. They recommended a whole house filtration system. As a certified Rainsoft dealer, we trusted them and they installed an $8,000 system including a whole house filter, water softener, UV light and under sink reverse osmosis filter for drinking water.

Fast forward to now, 2024. Our water flow is restricted and down to a dribble if more than one thing is used at a time. There is once again build up around faucets and toilets and sinks and laundry.

Now when I call for service at Southern Energy Water and Air, they never answer the phone. They eventually call back but don’t leave a message, then blame their phone system when ask why it’s so hard to reach them. All phone options lead to the same person’s voice mail. I finally got a guy to come out and check it and he replaced some filters and did normal service. I asked about the issues. He said he would have to come back and showed me how to turn things off to test it myself. After he left I had a new leak under the sink where he replaced a filter. it took 3 weeks for him to come back. Because they don’t answer their phone and we had the back and forth thing going. Still didn’t have what he needed to figure out problems when he did come back to fix the leak, even though I specifically told them when I made the appt that the system was restricting water after we tested it and asked them to be sure to be ready to repair it. So he just tried to fix the leak. After he left, it leaked again. 3 weeks later, still can’t get in touch with them.

I gave up and went back to Rainsoft website and found a new dealer who came today.

Today I learned:
1) Southern Energy Water and Air is no longer a certified Rainsoft Dealer. No one told me this when I made the recent appointment.
2) In 2020 they installed a QRS system on my house that uses well water, even though that is a system designed for city water systems to filter out chlorine. Well water doesn’t have chlorine - it has lots of minerals that will clog up a QRS system, which it has done. My house should have had an Oxy tech system installed, which is designed for well water.
3) My new certified Rainsoft supplier quoted me $4244 for this Oxy Tech system that I really need.
4) I now know why Southern Energy isn’t calling me back and is dragging their feet.

I’m not finished. I plan to go to battle on this. I trusted the name and the “experts” and feel like I’ve been robbed.

Please don’t hire this company.

Sadhish S.

I'm not sure what happened to this company and whether it was taken over by new ownership but customer service and service in general now SUCKS BIG TIME.

I have a Rainsoft Water Softener system and asked for a service to be performed when water started collecting in the salt tank. Tech came out and made the problem WORSE (next day garage had water all over floor AND somehow the salt in the tank backflushed into the house plumbing (I had drank some water and immediately spit out because it tasted like the ocean). Called multiple times but no one picks up, had to leave numerous messages, finally got call back saying to bypass system and owner himself would come to address problem following Tuesday (this was Friday). Still waiting for someone to show up and again repeated calls go straight to answering machine with no one returning them in a timely manner.

This was ONCE a good company. Customer service has fallen to nonexistent and I do not plan on every using their services again.

ADDENDUM:
The owner of the company, Russel, did personally come to my property and address the issue I believe the day after I was originally told (Wednesday). I have not had any issues since then, so I will raise my initial 1 star rating to 2 because of it. However the initial debaucle with trying to contact somone at the company to address the problem the day after service when the issue happened precludes me from giving it a much higher rating.

Charlotte X.

Southern's plumbing services are the best! The response time was super quick, the estimates were accurate and honest, the communicated concerns and resolutions, the cost was reasonable, and the work was superbly done. My clogged drains were resolved, my pipes were replaced, and the whole bathroom installation made the bathroom one of my favorite rooms in my house! Now I know who to turn to! I give my highest recommendation!

J. M.

We had a Rain Soft soft water system put in last May. Southern Energy's rep was excellent, knew his stuff, and answered our many questions thoroughly, without sales pressure The installation was smooth and efficient, and the crew accommodated my requests for relocation of the units without a fuss. Our later inquiry regarding an aspect of system operation was handled professionally and quicker than any company I've ever dealt with. They continue to check in with us to make sure everything suits us. We highly recommend Southern Energy!
July 2023: One of the tanks sprung a leak, and SE replaced it under warranty,.... good service!

Pam C.

Pamela and Russell were great to work with. They quickly returned my phone calls and answered my questions. Worked in a timely manner to get my filter in as soon as they could. It's great to take a shower and not itch or smell like a swimming pool afterwards. The installers were great. I had them check a leak and my pressure relief valve was bad. They were back in 2 days to replace that too.. Thank you all

Shelia C.

I just recently had the Rainsoft system installed in my home and could not be happier with the service I received. The young men who came and installed the system were great and answered all my questions. Their customer service people have been great. When I had a concern about a pipe I noticed that had been cut, they sent someone out to look at it and even though it wasn't something they had done, they capped the pipe for me. I highly recommend them for their service and product.

Michelle J.

Wow - I truly cannot say enough great things about this company. After building our home, we learned that we we had excessively high calcium and sodium in our well water - to the point it was undrinkable. Results so bad that the lab at UGA had never seen anything like it. After talking with MANY companies, we selected Southern Energy not only on their product & price, but their high customer service ratings. We could not be happier we did that!! While there was one hiccup early on that we were misinformed by a newly hired technician that the product would solve our water, and unfortunately it didn't (at least not at 100%, but there are very drastic improvements and our water is now drinkable!), the owner took us on as his personal clients. He was on endless phone calls with me, my husband, water experts and the makers of Rain Soft! He has worked with us for over a YEAR on finding a solution to our water problem. OVER THE TOP care and customer service!!! He even made a 6 hour drive to our home in GA to personally see the Rain Soft filter in action and make improvements. He asked for nothing in return!! I cannot say enough wonderful things. We are truly blessed we chose a company that cares as much as they do, not only about their quality products, but the people who purchase them. THANK YOU SOUTHERN ENERGY!!!!