Solar Maintenance Pros - Fresno, California

Bruce A.

Today your crew showed up for the first cleaning of our 38 panels. They showed up on time, performed the work quickly, efficiently, and without excess noise or disturbance. Thanks for the great job. See the photos from their work. I included one photo to show what the panels looked like before. They did an excellent job. Enjoy the pictures below.

Ben M.

I had an issue with my Solar system. I called in and had great service. They do good work and are busy so it took just about a week to get a person out, which was not an issue. What amazed me was the technician they sent. Louise was her name and she was amazing. She was fast effective, efficient and super pleasant to work with. She (Louise) gave some of the best costumer service I have ever had. I can tell you beyond any doubt I will work with them and ask for her again. I am writing this because of her and how good of a job she did. It is because of her that I have decided to sign up for the monthly service plan. Thank you Louise for being awesome and resolving all my issues. On a side note they whole company exceed my expectations!

Sandra K.

Don’t expect this company to continue serving your system. They will stop whenever they feel like it, with no notice. Poor business model.

While each individual contract WAS for one year only, SMP had been servicing our system for MANY years. After MANY years of happy service they stopped returning my emails and phone calls. After weeks of trying to get ahold of them to schedule our service, finally someone actually talked to us and told us that they were not renewing our contract and were not accepting "New" customers. I was not a NEW customer! And why no one from this company would communicate, and not simply ghost us, is completely beyond me.

Susana C.

BEWARE!!! This company will string you along and not do anything they say they’re going to do. We had to call them from a different number to even get through to them about our solar they came out to “repair”. CUIDADO con esta compañía. No hacen lo que dicen que van hacer y luego no contestan el teléfono.

Robert W.

Communication was excellent throughout the entire install process. Enjoy using the Knowtrue up app on my phone to monitor my production AND consumption. Install team was very friendly, replaced any roof tiles they broke, and completed everything in a timely manner. They scheduled my final inspection with PG&E promptly after the install and got my panels turned on in less than a week. Highly recommend this company.

Brenda M.

From sales to install through financing the whole process was fast and easy. Very professional and friendly people eager to answer any questions you may pose. I am very happy with all aspects of my solar install.

Ron R.

This was probably the worst service I have received in my life. I had a fault on one of my inverters that I needed a professional to diagnose the problem. First I had to call them back twice just to get the appointment set up. Then they made a point to say their fee was $175. I thought a little high but if they could diagnose and fix the problem great. Well the technician shows up stays for 1 hour said he is out of time and couldn't find the problem. Left with wires dangling and no resolution. They email a bill the next morning but no follow up call. Once again I have to call them. They said the $175 is only for an hour. They would write another quote for the tech to come back and finish. After waiting 3 days I get a quote for over $850 to disconnect wires and pull off panels to troubleshoot the problem. That was the last straw. Called for a 2nd opinion. This company came out and diagnosed a bad inverter in 15 minutes. No lie. Didn't charge and said the inverter is still on warranty so they would start that process. Solar maintenance pros are no pros at all. I am very disappointed that I paid them $175 for nothing. Be careful if you choose them for a maintenance work.
Update: After hearing of my unpleasant experience, they contacted me. They sincerely apologized and offered a full refund. This was definitely what I would expect from a good company and it was appreciated. Even though the service didn't work out for me. They did make it right which shows that they do value their customers and will do what is necessary to make things right.

Kristin H.

Great company to work with, mostly because they are super responsive. I had a company who used to come every three months but then they just stopped showing up. I called another company, had an appointment for cleaning, and they never showed and never called. When I emailed Solar Maintenance Pros, I got a call five minutes later. We agreed to cleaning and the paperwork was emailed a few hours later. Reminder email that they were coming, invoice emailed after they were done. All very professional and my panels look great. Happy customer!