Solar Alliance - Knoxville, Tennessee

Laura P.

Solar alliance LLC has got to be the absolute worst choice anybody could make for Solar if you have a problem their nowhere to be found. I have tried numerous times (over the course of months) to call and email with no response. I bought my house two years ago (solar was already on the house). I have the documentation that they are the installers and my system don’t work and now I’m going to have to find a solar company in my area to come and fix whatever it is that they messed up (not knowing if there’s a warranty on any of the systems because I can’t get a hold of anyone with that information) I have no idea how old the system is because I cannot get a callback or an email. I can’t even get warranty information (explaining the terms or length of time it’s coved). It is very frustrating because even though I have all the information I’m a lame man when it comes to solar power Where they’re supposed to be the experts apparently not. If you want solar please do yourself a favor and go elsewhere because if this company is willing to completely ignore It’s customers then it shouldn’t have customers (I’m just glad I wasn’t the one to shell out a bunch of money for this originally) I’m sure the previous owners are happy to have gotten rid of these Issue with this company And if I would’ve known, then, I probably wouldn’t have bought this house

Carson F.

They used to be great. Now you can't get anyone to call back or email back. I have 3 people's contact info for office phone, mobile phone, and email. Zero response 4 weeks. The last project was completed on good terms. Go somewhere else for business.

Post owner response: Oh I've tried the main number too. You have a problem. You could pull my number from your system and personally call me. Now that would be customer service .

Timothy K.

Solar Alliance installed a new 5.2 kW system with battery on my Knoxville city home. They communicated well and promptly (email replies within 24 to 48 hours). The quality of work was excellent and the crew was efficient and neat. I highly recommend them if you are looking for a quality installation. [Update one year after installation: my system continues to work as promised. Two recent issues, a component recall and a failed controller, we're resolved promptly, with Solar Alliance initiating the fixes.]

T. M.

This company is not easy to work with. My system has had numerous problems over the last few years. This company continues to decline in responsiveness and overall quality. My 4 year old system 18 kw two Li battery system is not working and Solar alliance does not respond to my numerous calls emails and requests for service. I would Look elsewhere if you are getting a new system. I am forced to look elsewhere for repairs at this point.

shannon M.

Professional, knowledgeable, skilled, experienced, and customer-oriented; we've used their services twice before and are now again; continuing excellent and outstanding performance.

Kevin H.

I called for information. I received someone's voice mail. I left my name and phone number. Never heard anything. I called the next week and they had a menu change. I choose an option and no one ever answered. I called again and choose an option, no one ever came on. Don't seem very organized or efficient.

Robert K.

I have a 9 year old PV system with 36 panels / microinverters. One of the microinverters was underperforming so I reached out to the Solar Alliance Southeast for help. Kevin helped me diagnose the issue and effect the repair. Since I live about 100 miles from them, it would cost me quite a bit in labor for them to drive out, Kevin, ordered the part, which was under warranty, and had it shipped to me with instructions on how to replace. No Charge.
If I ever have another issue, want to upgrade, or expand, they will get my business.

Lawrence C.

This group installed a 7kw solar power system at my home about 9 years ago and it is truly one of the best investments I have ever made, along with the extremely professional and excellent work done. Very highly recommended service group.