Shoal River Express Car Wash - Crestview, Florida

D B.

DO NOT COME HERE I REPEAT DO NOT COME
HERE !! My brand new 2024 car has been damaged I was told the cameras are not working and was promised for Hr to contact me that’s what was taking so long they claim well it’s been two weeks and nothing has been done ripped the whole side of my panel off my car and they have not yet reached out to me at all!!! I’ve been up there twice and it’s been excuses nothing done at all …

Robby W.

Awesome service and hardworking employees. I love the suction of the vacuums and bring my family's three vehicles here often to keep them looking showroom clean, especially the interiors. So glad to have this location near my neighborhood.

Wade S.

This place has gone downhill, and I won’t be back after my experience on 11 October 2024. During the car wash the brushes on the passenger side ripped off the side view mirror cover off my car. I asked the employees if they could retrieve it, which they did, but it was unfortunately in pieces. The employee was nice and offered to write an incident report and said sorry. When I asked about compensation for the damage, he just shrugged his shoulders.

At the same time I was talking to the workers about my car, another person came up and said their car had also been damaged on the passenger side where a piece of their trim had been ripped up.

Thoroughly unimpressed, and I’ll take my business elsewhere. One thing Crestview has is plenty of car wash options, and in my opinion, don’t waste your money or risk your vehicle being damaged taking it here.

Wayne K.

Sadly ripped paint off my truck by the rear passenger window. It's a 2021 Tacoma it sits in a garage when I'm not driving her. So the fact this happened kinda sad. But if they can help mitigate the issue I'll leave a better review as maybe customer services are better than the actual car wash.

N C.

What started as a great car wash has finally fallen from its once elevated status as one of the top 3 car washes in Crestview, to the last one I would use. My wife and I stopped in on Saturday November 9th and the 1st issue was the plain, soap free water in the bug prep stations. Once I got the worker to add some soapy water so we could hit the heavy spots, we opted for the "Ultimate" wash (with military discount) at a cost of $16/ea. As our vehicles went thru the tunnel, I noticed the rubber scrubber on the passenger side was not rotating, and when we came out, I noticed there wasn't a trace of tire shine on our tires. When we pulled around to vacuums, the entire south side row of vacuums was not working and the row of vacuums on the north were so weak, they were all but completely useless. I left my name and number with the staff and was told the manager would call me on Monday. I wanted a refund of my $32 wasted dollars, but here it is Tuesday with no return call from management. We left this terrible car wash and went down the road to "Water Works" and spent another $10 per vehicle to get a complete wash and use vacuums and air sprayers that may be the best I've ever used. The staff was great, they kept the towels full, and were friendly. Do yourself a favor and avoid the Shoal River Car Wash at all costs. I PROMISE you will only be disappointed.

Patrick H.

I spend close to 30 dollars a month for a membership. The last 3 times I came here to get my car washed it was closed for having "no electricity" even though the vacuums work. What's the point of paying for a membership if everytime you go to use it and it's "closed"

Helen C.

Great prices & great service!! They actually wash my car before it even goes through the wash machine. I live on a dirt road and my car is always a mess. Heads above the rest!!

Alejandro M.

I loved taking my car through this car wash but not anymore. I went through the wash like normal but the dryer ripped off my rear wiper and cracked the plastic cover on it. I talked to a worker and it took them forever to get it back and when I asked them will the carwash pay for it they said idk and walked off. I even waited to see if they would come back with an answer but nothing.

D B.

DO NOT COME HERE I REPEAT DO NOT COME
HERE !! My brand new 2024 car has been damaged I was told the cameras are not working and was promised for Hr to contact me that’s what was taking so long they claim well it’s been two weeks and nothing has been done ripped the whole side of my panel off my car and they have not yet reached out to me at all!!! I’ve been up there twice and it’s been excuses nothing done at all …

Robby W.

Awesome service and hardworking employees. I love the suction of the vacuums and bring my family's three vehicles here often to keep them looking showroom clean, especially the interiors. So glad to have this location near my neighborhood.

Wade S.

This place has gone downhill, and I won’t be back after my experience on 11 October 2024. During the car wash the brushes on the passenger side ripped off the side view mirror cover off my car. I asked the employees if they could retrieve it, which they did, but it was unfortunately in pieces. The employee was nice and offered to write an incident report and said sorry. When I asked about compensation for the damage, he just shrugged his shoulders.

At the same time I was talking to the workers about my car, another person came up and said their car had also been damaged on the passenger side where a piece of their trim had been ripped up.

Thoroughly unimpressed, and I’ll take my business elsewhere. One thing Crestview has is plenty of car wash options, and in my opinion, don’t waste your money or risk your vehicle being damaged taking it here.

Wayne K.

Sadly ripped paint off my truck by the rear passenger window. It's a 2021 Tacoma it sits in a garage when I'm not driving her. So the fact this happened kinda sad. But if they can help mitigate the issue I'll leave a better review as maybe customer services are better than the actual car wash.

N C.

What started as a great car wash has finally fallen from its once elevated status as one of the top 3 car washes in Crestview, to the last one I would use. My wife and I stopped in on Saturday November 9th and the 1st issue was the plain, soap free water in the bug prep stations. Once I got the worker to add some soapy water so we could hit the heavy spots, we opted for the "Ultimate" wash (with military discount) at a cost of $16/ea. As our vehicles went thru the tunnel, I noticed the rubber scrubber on the passenger side was not rotating, and when we came out, I noticed there wasn't a trace of tire shine on our tires. When we pulled around to vacuums, the entire south side row of vacuums was not working and the row of vacuums on the north were so weak, they were all but completely useless. I left my name and number with the staff and was told the manager would call me on Monday. I wanted a refund of my $32 wasted dollars, but here it is Tuesday with no return call from management. We left this terrible car wash and went down the road to "Water Works" and spent another $10 per vehicle to get a complete wash and use vacuums and air sprayers that may be the best I've ever used. The staff was great, they kept the towels full, and were friendly. Do yourself a favor and avoid the Shoal River Car Wash at all costs. I PROMISE you will only be disappointed.