RXO Last Miles - Ruskin, Florida

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 1075 30th St NE suite 100, Ruskin, FL 33570, United States.

Specialties: Transportation service.

Opinions: This company has 8 reviews on Google My Business.
Average opinion: 3.5/5.

📌 Location of RXO Last Miles

RXO Last Miles 1075 30th St NE suite 100, Ruskin, FL 33570, United States

⏰ Open Hours of RXO Last Miles

Monday: 8 am–4 pm
Tuesday: 8 am–4 pm
Wednesday: 8 am–4 pm
Thursday: 8 am–4 pm
Friday: 8 am–4 pm
Saturday: Closed
Sunday: Closed

RXO Last Miles: A Comprehensive Overview

RXO Last Miles is a transportation service provider located in Ruskin, Florida. The company focuses on providing efficient and reliable last-mile delivery solutions. This profile details the company's offerings, location, contact information, and customer feedback, aiming to provide a thorough understanding for potential clients or those seeking transportation services in the region.

Location and Contact Information

RXO Last Miles is strategically situated at 1075 30th St NE suite 100, Ruskin, FL 33570, United States. This location allows for convenient access to key transportation routes within the Tampa Bay area and beyond. While a direct phone number isnât readily available publicly, prospective clients are encouraged to utilize the companyâs website for inquiries or to submit contact forms. Their website address is currently unavailable, emphasizing the importance of online research and direct communication through available channels.

Specialties and Services

The core specialty of RXO Last Miles is providing transportation services, specifically focusing on the crucial last-mile delivery segment. This involves the final leg of a productâs journey, from a transportation hub to its ultimate destination â typically a customerâs doorstep. The company likely offers a range of related services, though specific details require further direct inquiry. Potential services could include:

Parcel Delivery: Handling individual packages for various clients.
Freight Transportation: Transporting larger goods and palletized shipments.
Route Optimization: Utilizing technology to plan the most efficient delivery routes.
Real-Time Tracking: Providing clients and customers with visibility into the delivery process.
Dedicated Delivery Solutions: Tailoring services to meet specific client requirements.
Reverse Logistics: Managing returns and exchanges efficiently.

Understanding Last-Mile Delivery

Last-mile delivery is often the most expensive and complex part of the supply chain. It represents a significant portion (often over 50%) of the total shipping cost. RXO Last Milesâ expertise in this area suggests a focus on streamlining this process through efficient routing, technology integration, and skilled drivers. Their location in Ruskin, FL, places them well within a growing logistical hub, allowing for strategic service delivery to surrounding areas like Tampa, Bradenton, and Sarasota.

Customer Opinions and Reviews

As of the latest information, RXO Last Miles has 8 reviews on Google My Business. The average opinion is 3.5/5. This suggests a mixed reception, indicating areas for potential improvement alongside existing strengths. A closer examination of the individual reviews would be necessary to identify specific customer concerns and positive feedback. Factors influencing these reviews could include delivery timeliness, driver professionalism, communication clarity, and overall service reliability.

Analyzing the 3.5/5 Rating

A 3.5-star rating isnât inherently negative, but it does signal room for enhancement. Possible interpretations of this rating include:

Inconsistent Service: Some customers may have had positive experiences, while others encountered issues.
Areas for Improvement: Specific aspects of the service, such as communication or timeliness, might require attention.
Competitive Landscape: The transportation service market is competitive; a 3.5-star rating may reflect a need to differentiate RXO Last Miles from competitors.

It's important to note that a small sample size (8 reviews) may not be fully representative of the overall customer experience. However, it does serve as a valuable indicator for RXO Last Miles to monitor and address any recurring concerns.

Factors to Consider When Evaluating RXO Last Miles

Before engaging RXO Last Miles for transportation services, consider the following:

Specific Delivery Needs: Determine if their services align with your requirements (parcel, freight, specialized handling).
Service Area: Confirm they service your desired delivery locations.
Pricing and Contracts: Obtain a clear understanding of their pricing structure and contract terms.
Insurance and Liability: Verify their insurance coverage and liability policies.
Technology and Tracking: Inquire about their technology capabilities for route optimization and real-time tracking.
Customer Service Responsiveness: Assess their responsiveness to inquiries and their ability to resolve issues effectively.

The Importance of Due Diligence

While RXO Last Miles offers transportation services, potential clients should always conduct thorough due diligence. This includes obtaining references, reviewing contracts carefully, and assessing their reputation within the industry. The limited publicly available information, particularly the absence of a readily accessible phone number and website, underscores the importance of direct communication to clarify service details and address any concerns.

Ruskin, FL â A Strategic Location

The choice of Ruskin, Florida as RXO Last Miles' base of operations is strategic. Ruskin is a growing community located south of Tampa, offering access to major highways and transportation infrastructure. This location provides a logistical advantage for serving the Tampa Bay region and beyond. Furthermore, Florida's robust economy and thriving e-commerce sector create a strong demand for last-mile delivery services, making Ruskin a favorable location for a transportation company.

Future Outlook

The demand for last-mile delivery solutions is expected to continue growing as e-commerce expands. RXO Last Milesâ success will depend on its ability to adapt to evolving customer expectations, leverage technology for efficiency, and maintain a strong reputation for reliability and customer service. Addressing the concerns highlighted by the Google My Business reviews will be crucial for improving their overall rating and attracting new clients. Actively promoting their services and establishing a stronger online presence would also benefit the company.

👍 Reviews of RXO Last Miles

Monica V.

1/5

We ordered a high-end refrigerator through Lowe’s and the delivery team they contracted was beyond unprofessional. From start to finish, it was a nightmare.

First, the side of the fridge that is visible to the kitchen was scratched. These things happen but I just wanted this resolved. When we pointed it out, the delivery guy stated, “It’s barely visible” and tried to downplay this. It is highly visible AND THIS IS A BRAND NEW $2000+ appliance! Reluctantly he called customer service, and they offered a credit. Fine for us, but this agitated the delivery workers, one in particular. Saying this will affect his contract with Lowe’s. This started a cascade of events.

They said they couldn’t disconnect or reconnect the water line to our fridges (old/new) due to policy (weird but fine), but when we asked to connect it ourselves just to verify everything was working — you know, like the ice maker we paid extra for — the guy started arguing with us, saying “That’s not my job to wait and verify, take it up with Lowe’s,” and complained about how he’d already been there for an hour. That’s not our fault?

Then we noticed grease marks smeared all over our walls, door, and frame — sloppy, careless, and completely unacceptable. Worse still, they dented our door frame while forcing the fridge through the opening because they refused to remove the fridge hinges. Their response? “Those dents were already there.” My husband watched them do it and tried to protect the frame with his hands!

They then scratched the side of the fridge pushing it into place. Not done yet — they dumped the old fridge (without the doors because they insisted it was policy to leave the doors off) right under the garage door, and when we politely asked them to move it just a few inches so we could close the garage, one guy started to move it, but the other literally yelled at him to stop and told him to leave it exactly where it was because “we gotta go.”

This was hands-down one of the worst customer service experiences I’ve ever had. Rude. Aggressive. Careless. Completely disrespectful of our home, time, and purchase.

Thankfully, Cynthia from Lowe’s customer service was the one bright spot in this disaster. She was incredibly kind, apologetic, and took our concerns seriously. A claim has been opened, and we hope Lowe’s makes this right — but this delivery crew should not be allowed into anyone’s home, period. RXO should be ashamed of themselves.

magdeley M.

1/5

One of the worst delivery companies they work with Costco and do not follow Costco Policies for Delivery and installation of Appliances. If there would be a review button for -100 I would be more than happy to give them a review . The worst

Kristen T.

1/5

Worst delivery service! 3 missed appointments forgot to load appliance to truck. Do not use this company.

Mr A.

5/5

If you got appointment you good. They great . The drop n hook drivers double check your trailers make sure you not driving bs trailer let the company come and fix it. And if you bring bs trailer call your company they’ll send someone while the driver get to the destination at-least it will be fixed. Great company. Some rxo like Jackson is tight so be ware. Over night ok. Away from the docks.

Félix A. A. C.

5/5

Refrescante para la espera de trabajos

Letyane A.

5/5

Exelentes

Michael Q.

5/5

Flobert P.

5/5