Revalue Fitness Equipment, LLC - Jeffersonville, Georgia

Lew B.

The equipment I bought was excellent and exactly what I wanted! They went out of their way to provide excellent service and delivery! I got it in 3 days and I know this is not normal!! They also provide me an upgrade kit to use with no issues!! Highly recommended them and will continue to use them for my gym equipment!

Chris A.

ANOTHER UPDATE: So after I posted my prior "UPDATE", Jason called and left me a voicemail and let me know he would like to rectify the situation. I called him back and left several voicemails for him...but he never returned my calls. More of the same lip service it seemed. In the meantime I took the electronic displays apart myself and left them open for a couple of weeks and cleaned them a bit. It seems perhaps it was a humidity issue as they started working again and now work fine. So I am bringing my review back to 4 stars (3.5 if available)...which is more than generous after all the work I have had to do myself after being promised they would be in "like new condition". The bikes were a good deal, but I should not have had to do the work I did. It seems their service ends immediately upon delivery, so I would not recommend taking their word for it. The rest of the story can be found below.

UPDATE: My review was originally 5-star (you can see it below), but what started out as a good experience did not end up that way. Quick synopsis...I was told the bikes (we bought 2) would be in "like new" condition and would be fully operational. I was also told the bikes would be in within a couple weeks. It took about 45 days and I was told that was because there was a problem with the university that was delivering them and then was told it was taking longer because they were going over the bikes to make sure everything was working and in good condition. In hindsight, I am guessing they were taking that time to figure out a good story to tell me. Upon delivery, it was clear the bikes were not "like new"...there were scratches, dings, paint missing in several spots and there were several spots that had rust on them from sweat...there were even dried sweat spots on them...I mean, at least wipe the things down before you bring them to me. Also, 2 of the knobs on the bikes did not operate properly (they did send me replacement knobs to put on myself), and there were no batteries in one of the bikes to operate the displays (we had to put the batteries in ourselves, which is more complicated than it sounds, along with the help of the delivery driver). Once we got the bikes out, we also noticed neither of the consoles would accept input when pushing the buttons. Again, this is not "fully operational". So clearly, these bikes weren't gone over with a fine tooth comb as we were promised. Within a few weeks, one of the displays began to work so I told them I only needed one. Jason (the owner) assured me he would make it right even if he had to "purchase a used one"...which was fine with me...I just wanted one that works properly. Over the next few months (over 4 months), I have gotten the run around from Jason (the owner) and several other employees coming to a crescendo today when they told me they would not be replacing the display because it was $272 to purchase from Lifecycle. This is not really my problem...I was told "fully operational" and clearly...when you can't use the display the bike is not fully operational. Now I have a bike that we have to guess calories, miles ridden, cadence, etc because we can't use it. They have offered to refund money and pick the bikes up but we just want the bikes operational. If they pick them up, we are just back to square one of looking for bikes. I am changing to 2 stars instead of 1 because I feel like if it weren't for the run around process I've been run through and if the display was working, the bikes would be a decent deal for what we paid. I'll change my review if they follow through on their promises.

ORIGINAL REVIEW: I was looking for a couple of spin bikes for my home for the wife and I. I spoke with John on the phone, he was very informative, had good knowledge of the products and he made good suggestions based on our needs. He was very patient, professional and friendly. We ended up purchasing 2 LIfecycle GX models based on his suggestion. Waiting on delivery now, I will update review on the bikes and delivery once they arrive.

Chris R.

Outstanding customer service. Josh, Jason, and Jace were immediately responsive when I contacted them for a part for a piece of equipment I had purchased back in 2020 during the pandemic shut down. When I am able to expand my home gym again I will definitely be contacting these guys.

Beth

We cannot say enough about how amazing Revalue Fitness was! Just a little over a week and we received our products, during a time when getting your hands on fitness equipment is beyond difficult! The delivery driver was amazing! I know our shipment was smaller than the average shipment, but I felt treated like I was a gym ordering an entire set of gym equipment the entire time, which says a lot about their exceptional customer service!

Patricia C.

I'm very pleased with the spin back I bought from Revalue Fitness. My entire experience was pleasant starting with placing my order with Jonathan and then arranging shipping and finalizing the order with Rafael. They were both professional, helpful and pleasant. I love my bike!! It's sturdy and in excellent shape. So glad to have this during these trying times. The spin sessions help relieve tension and keep me balanced. I highly recommend this company!

C L.

Nikki and the staff at Revalue Fitness were fantastic to work with! First, they had a great deal on the equipment I needed, better prices than any competitor I could find. Second, when there was a discrepancy with shipping costs they handled everything exceptionally. On top of all that, everything arrived 6 days after I ordered it. The delivery coordination and communication was handled very well between Nikki and the shipping carrier. The customer service experience that I observed will keep me coming back to Revalue for any future fitness equipment needs.

William B.

My first experience with revalue fitness was great. They have great equipment, I ordered four large stations (smith bench, leg ext., leg flex., and sit down squat) and was very pleased with all. They kept their word at every turn on delivery dates, no exaggerations and no baloney. Josh Nelson, my salesman, was fantastic to work with. He even tested personally which pieces would best suit my needs. Great company.

Rachel T. G.

Looking forward to receiving my spin bike! Josh Nelson has been really great. Late last night I sent an email inquiry through the Revalue Fitness website. I expected either a form letter or no reply at all. Josh replied about 10mins later and hooked me up with a better option than what I was originally looking at. If he is representative of this company, and I believe he is, don’t hesitate to do business with them.