Republic Services Newby Island Landfill - Milpitas, California

Ty K.

Dumpster still not delivered after 2wks and countless hours on the phone with customer service.

Customer service representative name Malososo Loane has me signed document to setup my account with all the correct information. However, the service site address was setup incorrectly on the internal system. This led to the dumpster being delivered to my house rather than our business address! We need the dumpster at our business address!

I have been on the phone numerous times with customer service since, and was basically given wrong information regarding the delivery of the dumpster numerous times.

I received an email 2 days ago, telling me that the dumpster was going to be delivered yesterday. It never showed up!

I placed a call today to follow up, Malososo told me today that the truck was on the way with the dumpster, and it is 5 stops away. Guess what, the dumpster did NOT get delivered today!

I am not sure what to do at this point to get the dumpster delivered. Terrible customer service, but we do not have another choice here. If someone can help reach out and escalate this, I would really appreciate it. Thank you in advance.

Googler

Extremely high prices extremely long time to get in and out extremely bad signage and directions. horrible drop off experience with mud and trucks and just a huge mess. Absolutely don’t recommend this place. This place sucks. They charged me $100 to drop off three particleboard cabinets. I will absolutely never be back and I hope my review turns more people away because this place deserves it

Francisco G.

We went in to the site and a security guard lady met us and we shared our voucher and she seemed like she didn't know what she was doing.She let us in with no issue. There was no one there but we heard music in the bac and some other folks dropping off their items. When we came out the lady security was waiting with a camera and recording us as of we did something incorrectly. She said we didn't pay. We said we had a voucher, as we had shared with her earlier. My husband provided the voucher again for her to see. She took a photo of it. I started to record a video recording of the the interaction myself as it was so uncomfortable. She made us feel like criminals but we did nothing without her permission.

Vince

The employee working the phone stole my credit card and used it for thousand of dollar of charges. The day after I closed my account, he asked for my credit card info to pay off final balance. This business credit card has only been used at Costco and another store for 2 years with no issues. The only time my credit card number was given out was to republic services. The day after it was spent on thousand of dollars of fraud transaction online.

Heyitsporshe

Called every number you can find for them from 7am to 1pm and there is still no answer from any extension. Literally. Absolutely ridiculous. If I could give them zero stars I would.

Melvin J.

The Drive was talking to a guy blocking the exit

E W.

What a perfect location for a landfill—right in the heart of the city!

Aiden F.

For my job, I traveled the entire country and I am in charge of disposing of concrete from our projects, and in my five years of doing this, this landfill has got to be the worst. Poor communication told that if my load was less than 50% concrete I had to dump in trash said OK and obliged Now they have me dumping loads of concrete that are 80+ percent concrete and are charging me trash prices which are more than double, wouldn’t recommend this landfill to our competitors.