Recology San Mateo County - San Carlos, California

enrique G.

I have been calling recology for the last 17 years to scheadule a large garbage pick up. You get 3 a year …….. I have never over done my pile of garbage , and keep everything together. Some things cannot go into black plastic bags. I mean if I had to chop up a body…… yes, I can be done . Regardless……. This time , they left 1/2 of the stuff that I put out . I have never left a bag review, but ahhhhhh man!!!!!!!!! Talk about lazy and bad bad job,

Either the garbage man did not get some from the wife the night before Or there must be a new guy that is just petty and lazy. YOU NEED TO DO BETTER!!!!!!

I than called to complain, and the lady with no evidence, pictures or information……. Defended the bad job. I offered to send pictures of what was left “before and after”………. And she was not interested in looking into it? Horrible service Recology!!!!!!! I am a 17!year customer. My father was a janitor all his life …….. I would never go over my limit for another person to clean up . I am very disappointed. Take pictures of your junk bundle!!!!!!!!

edward V.

Two recycle bins were not collected this week. Called Thursday and was promised a pick up today Friday. It’s now 6:15 pm Friday and recycle bins are still here 1014 Middle ave Menlo Park overflowing with recycled items. Recycling is now going into regular trash. My father use to say “ what are you worth if your not worth your word?” Recology multimillion dollar company can’t back up their words? What’s next? Bad service from PG&E. Wait I take that back. What’s next the water department promising clean water and not delivering? Hmmmmm

Nino P.

Correction to the post below. I was contacted by Recology and informed that SBI (south bayside industries) runs the transfer station and they are responsible for how much people are over charged. I’ve changed my review to a neutral three stars. SBI needs to charge by weight and not some guess by an attendant. I am a long time resident, voter and taxpayer and this is just wrong to force people drive long distances to get a fair price on dump fees!

On 3/7/25 I went in to dump my trailer full of loose demo debris from a kitchen bath remodel. Toll taker measured for 5 minutes and said $906! I laughed so hard and said BYE BYE. Trailer is 14’ long. I went to blue line in ssf and dumped by weight for $325.00. They need to be out. We need a new company to take over.

Hana D.

NEVER picks up our trash. My neighbors and I call every week with either no answer or false assurances that theyll pick up our trash and recycling. This is not right. We PAY for a SERVICE they refuse to provide. There should be accountability for these companies who run a city service and do an AWFUL job at it!!!!!

E V.

Terrible blue bin service. They miss the pick up over half the time and when I send a complaint they say "So sorry, leave it out and we'll get it tomorrow." They don't get it and I have to wait another week and hope they get it (50/50 it this point). I'd love a refund but we know that isn't going to happen.

Aaron W.

They have a monopoly... Rates have been surging over the past 5 years greater than inflation. Issues with bulky item pickup. Website outdated. Started getting extra charges I did not authorize for extra green waste cans.

michelle D.

For five weeks recology has taken two days to empty the green bins on our block. When I called, the woman answering was short and rude. She said they’re coming tomorrow. When I asked “Why has this been for five weeks?” She said me “I can’t explain it any better than that.” When I called the afternoon of the next day, she just said, “I put in a service check” and hung up on me. We have a narrow block, and cans need to block driveways. Not sure why she’s having “a bad day” two days in a row, but hanging up is unprofessional.

Paul H.

Billed a fee for collection of bulky items, despite their own mailer saying it's free of charge. When we called to dispute the charge, they first agreed to waive it. Then they called us back to let us know they actually wouldn't waive the fee.