Pure AIR - Garden Grove, California

Kassy J.

We first met Tom two years ago when our AC was acting up. Knowing our desperation, they squeezed us in late into the day. Fast forward to last week when our AC stopped working in the midst of a heat wave. And once again, they were able to come same day to take a look. Despite their effort to save our very old unit and in multiple trips, we knew it was time. There was no hesitation in trusting Tom and his team to install a new unit. We received a quote for a comparable unit to our existing but felt we wanted a higher SEER (more efficiency and quieter) so we asked for additional quotes with a couple of variations. Tom was very patient in taking a late call from two busy business professionals to go over the options. He was knowledgeable and expertly answered all of our questions. Installation day, a team of 3 showed up early, greeted us, did a walk through around the perimeter, did their huddle and laid out the “white carpet” in our hallway. It was 90 degrees if not hotter day, we offered cold water and the bathroom knowing it was going to be a long and hot day for them. The three technicians were very polite and efficient. They communicate calmly and quietly, very professional and focused throughout the entire day. Checked in with us and provided suggestions on a desired location for the new unit which sits beautifully at a convenient location. They wired so it worked with our existing control panel. Tom arrived to inspect and check in with us on our satisfaction at the completion of installation. We are beyond satisfied and happy with the service provided by the Tom and his team. We will continue to use Pure Air OC and highly recommend them for your heating, cooling, and electrical needs.

R N.

We had the cooling and heating system replaced by Pure Air as they were recommended by our neighbor, had great reviews, and the best quote. Tom, the owner, is great to work with and his communication, integrity, and honesty are rock solid. He explains everything in detail and offered industry incentives that other contractors didn't even mention. Tom also has the best crew! Ray and Ronnie came to the house to review our original system so Tom could provide a quote. They were punctual, polite, honest, and shared their system recommendations. Once work commenced, Ray, Ronnie, and Raphael were always on time, very friendly, clean, and respectful. These guys work very hard and knocked the work out in 2 days with the utmost quality. Ray's follow up and communication as site lead is superb! I would not only recommend Pure Air to my friends and family, but to anyone that is looking to have this type of work done. If you are looking to upgrade or change your system, Pure Air should be first on your list!!!

Kay H.

Tom, the owner, is a knowledgeable and responsible HVAC professional. Not only the quote is fair, it showed more details than others. I even received a little discount for being in the OFF season. He and his staff paid attention to details making the unit run more efficiently and the job was done nicely and neatly. I feel that he is trust worthy guy and would recommend him to others.

mike C.

I have nothing but amazing things to say about Pure Air and their staff. Recently I have been shopping around for someone to come and replace my parent's central air unit in their home. I called and dealt with about 6-7 companies with the help of Google & Yelp! Pure Air stood out to me the most. The person who came to look at my parent's house was the owner (Tom). He is Vietnamese but spoke fluent English. He spoke to both of my parents in Vietnamese so they could understand better of all the replacements and fixes they would have to undergo. He wrote up an estimate and even offer a discount for them. They take cash as a form of payment, they also offer 12 months of financing with no interest fees if that's something you're interested in. The installation took about a week to finish (my parent's home was build in the 1940's so it took a long time to fix and install everything since the home was hard to work with, in the small spaces). They came every day from 8AM in the morning until around 5-6PM in the evening. Tom, his son, another Vietnamese staff member and also one other Hispanic member (I completely apologize for not getting their names). They were all very meticulous, respectful and polite! Before, during and after each day of work, they would clean up in and around the area of their workspace, leaving my parent's home extremely clean. Their installation was perfect, always double and triple checking to make sure everything worked for my parents before they left. I would HIGHLY recommend them to anyone and everyone. I'm a very happy customer. I enjoyed their service and loved that they went above and beyond for my parents, they also were very willing to work with my parents on pricing and budget, which is extremely considerate of them, a lot of companies don't budge. Thank you Pure Air and all the members who was involved in my parent's home installation, you guys did an amazing job!

Dennis R.

We purchased/had installed, a Traine HVAC (heat pump) from Pure Air. Tom, the business owner, was very responsive and knowledgeable. His workers are clean and polite. Pure Air is recommended by Traine.

Each day the job was completely cleaned before the crew left. The old heater was original, 1957, so the asbestos air ducts and all had to go.

The price was very competitive and Tom had things done the way I wanted and to my satisfaction. Highly recommended.

Liz G.

I called Tom from Pure Air for an appointment in the afternoon on the same day. He let me know that he would be at our house within a four hour time window He called before arriving and was masked up and prepared for COVID-19 protection. Our problem turned out to be a pump that needed replacing. He had to make a couple of trips to Home Depot because the previous installation was not done correctly and he had to replace pipes to make the connections work correctly. He also notified us that we had a gas leak - which turned out to be dangerous. (So we ended up with the Gas Company out too!).

Tom repaired and replaced items on our AC that were damaged and now we have cool air again, aren’t suffering from Gas headaches, and are very satisfied with the work that Tom of Pure Air did. He worked on our AC for almost 4 hrs straight and then charged me even less than he quoted! Not only a great worker but generous with his time and care. We will definitely have Tom back again when needed. We found his business on Yelp and because it’s a family owned and local business we decided to try them. Glad we did!

L Y.

About a year ago our old AC system had an issue. I called Pure Air to come out and take a look at the system. Because of the system's age and the cost of repairing the AC, I asked for a quote to install a new system After providing the details of our house, Tom at Pure Air sent a quote via email the same day. Based on prior google and yelp reviews and comparison with other quotes i received, I decided to contract Pure Air to install a brand new AC/Heating system. Since then I experienced no issues with the heating and cooling of our home The system worked flawlessly. I am very satisfied with the service, quality, and performance of our new unit. Thank you Pure Air.

Update: Recently, the AC did not provide cool air. A call to Pure Air was made, and an appointment was scheduled for the next day. A technician arrived on time and went to work. Within a short time he discovered the circuit breaker had tripped . He made a few other checks on the system and determined the the system is operating as designed. Explained the cause and left with no other work being done. No charge for the visit. Excellent service. Will use this company again for my AC/Heating needs.

Leslie V.

Pure Air Company and Owner Tom very reliable, honest and professional. I have had HVAC new systems installed with reasonable price and perfect performance. We have been using their service for 2 years and highly recommend to friends and family.