PSE&G Payment Center - Paterson, New Jersey

About PSE&G Payment Center

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PSE&G Payment Center, located at 301 Main St in Paterson, NJ, is a trusted electric utility company specializing in providing customers with convenient and efficient ways to manage their electric bills and utility services. As a subsidiary of Public Service Electric & Gas Company (PSE&G), it serves the needs of both residential and business customers in New Jersey. The center is renowned for its customer service, offering multiple channels to assist with payments, account management, and billing inquiries.

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Facilities and Accessibility

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The PSE&G Payment Center is not only a hub for utility services but also boasts facilities that cater to the needs of all customers. It features a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that everyone can access their services comfortably. This attention to accessibility underscores the company's commitment to inclusivity.

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Customer Service Highlights

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Customer reviews underscore the exceptional service provided by PSE&G Payment Center. One review on Google My Business highlights a positive interaction, noting, 'Hello, I received service over the phone today, and I truly appreciate the assistance provided by Scott. He was kind, efficient, and quick to resolve all my issues—exactly the type of employee who should be assisting business customers. He resolved all my questions in one call, which I had been trying to figure out for several days with PSEG. Thank you again' Such feedback reflects the dedication of the staff to resolving customer concerns promptly and professionally.

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Contact Information and Additional Resources

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For those seeking immediate assistance or preferring to manage their accounts online, the PSE&G Payment Center offers a variety of contact options. In addition to the phone number provided, customers can visit the official website nj.myaccount.pseg.com to manage their accounts online. This digital platform allows for easy bill payments, usage tracking, and other account-related tasks, making it a valuable resource for both new and existing customers.

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Opinions and Ratings

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The PSE&G Payment Center has garnered a decent average opinion of 3.5 out of 5 stars from its customers on Google My Business. While this rating suggests room for improvement in areas such as service consistency or response times, it also indicates a generally positive customer experience. The company has received 43 reviews, showcasing its engagement with the community and its ongoing efforts to address customer feedback.

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Recommendations for New Customers

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For first-time users or business customers looking to engage with PSE&G Payment Center, it's advisable to prepare necessary account information and billing details beforehand. The center's accessibility features and customer service reputation make it a preferred choice for managing utility payments efficiently. Additionally, taking advantage of the online portal can streamline ongoing management and reduce the need for phone calls.

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Key Features and Specialties

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Specialties: As an electric utility company, PSE&G Payment Center specializes in energy-related billing and service management. Their expertise in handling complex energy accounts makes them a reliable partner for both residential and business customers.

\nAdditional Services: While primarily focused on electric utility services, the center likely offers a range of related services including account setup, payment plans, dispute resolution, and possibly incentives for energy-efficient practices.

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Proximity and Accessibility

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Located conveniently in Paterson, NJ, PSE&G Payment Center is easily reachable for residents and businesses in the area. The facility's wheelchair-accessible features ensure that all customers, regardless of mobility, can access necessary services without barriers.

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Community Engagement

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Engagement with the community is a cornerstone of PSE&G's operations. The center's efforts to provide accessible services and positive customer interactions reflect a broader strategy of community support and service excellence.

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Conclusion

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PSE&G Payment Center stands out as a reliable and accessible service provider for electric utility billing and management. With a focus on customer satisfaction, accessibility, and a robust online presence, it offers a comprehensive solution for managing energy-related accounts. While there's always room for improvement, the center's overall positive reception and specialized services position it well in the competitive utility payment landscape.

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"summary": "PSE&G Payment Center provides convenient electric utility bill management with a focus on customer service and accessibility, located in Paterson, NJ.",
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