Prometric Inc. - Lubbock, Texas

Juliana Tovar

Took a 9 hour exam here today and had a really great testing experience. I’ve been to prometric centers in different cities and the staff here is by far the friendliest I’ve met! They are so kind and understanding that many test takers are stressed and they do an amazing job at making sure the process is as smooth as possible. I also loved getting to play with Amethyst during my breaks! The facilities may be older but it is kept very clean.

Marilyn Mathew

TLDR: if you are and MS2, MS3, on intern. Don’t book your test here, just choose another city and make a trip out of it.

If this prometric was an ex boyfriend, he would be the one your family and friends all hated. They never pick up the phone, cancel last min, expect you to show up and then stand you up, never call to tell you that they never planned to show up 2 days from now, and don’t understand the gravity of how important something is to you.

USMLE is such an exhausting experience as it is, you don’t need the added stress of a poorly run testing center.

Update: and the they call you on the day of the test asking where you were as if you were expected to be there when the sign on the door less than 12 hours before says they are closed until further notice. Mind you, where does one get notice when they don’t communicate with you at all? Who knows.

Grace Evans

Excellent experience, staff are very helpful and friendly which is a huge plus when you’re spending a whole day there! Facilities are good and testing room is comfy and temperature controlled. Amethyst makes a great friend during breaks to keep you sane!

Adrian Armendariz

I went in for a RN certification exam at Prometric. The staff was excellent. They were informative and friendly from the beginning to the end. The testing center itself seems a little worn, but good overall!

Kanishk Goel

Canceled a big chunk of USMLE's during peak season with no forewarning. Many of us medical students now have to travel to different states and get an appointment before our rotations start. They didn't help reschedule or call us either. Really frustrating.

Ethan Patterson

I was really scared to come in for my test this morning because of all the bad reviews and just generally being anxious about my GRE. But the testing staff was INCREDIBLE the facility was open on time the bathrooms were clean the staff was friendly organized and made it all very seamless. They were amazing and I have nothing but gratitude for them to make a stressful day a little less stressful!

Cameron Ludwig

This is the trashiest dump you could possibly take a test at. I had my test here canceled on me 3 times with barely enough time to reschedule. I’ve had countless friends have their tests canceled last minute with several of them canceled the day of. There is absolutely no customer service. They never answer their phones. They care nothing for the fact that these tests mean a considerable amount to our futures. I hope all testing companies seriously reconsider giving their business to prometric after this trashy performance the last couple of months.

Luozhe Lu

I took 2 exams here and this test center is pretty good. But my next exam was canceled in April 2023 (notified by email), and the center is temporarily closed without any notice on the day of the exam in June 2023