Poulin Solar Pro - Albuquerque, New Mexico

John W.

I wrote the first check to SolarPros on July 15, 2014. Here we are 9 months later and I still don't have an operational system. My advice: go somewhere else for your solar project. It's been a miserable experience - no communication, delays that I suspect are because SolarPros didn't know how to do project elements, and probably some out-and-out lies. I don't care what garbage excuses get tossed against the walls, 9 months and still no system is inexcuseable. The ONLY reason they get 1 star is for the contract crew (not SolarPro) did an excellent job doing the actual installation (after 7 months, which is again inexcuseable). Still waiting for the rest of the activation to happen .... any takers betting on how long it will take Poulin to finish?

Jon S.

I had solar installed by Poulin Solar and just wanted to review the installation. The crew was a 4-person crew that worked very well together.

Jake (electrician)
Danny (install lead)
Vince (panel installer)
Robert (panel installer)

They performed the installation flawlessly answering all of my questions fully and completly. The install took most of the day and they left the worksite cleaner than it origionally was.

Only problem was that the plans were printed wrong, but Danny assured me that he would have my new copy in time for electrical inspections following day. He did not dissappoint as he brought them to me the following morning.

I wish all the install crews I have experienced were like this. They were friendly, and professional, with no issues or complaints.

Joseph M.

I have a new house with a Square D breaker box. Solar Pro's system that was just in stalled does not work with the up to code AFCI breakers in my house. My fridgerator and washing machine trip the AFCI daily or more when the solar system is on, but don't ever trip when the solar system is off. Solar Pro neither warned me of the risk of problems after their site visit, nor took any responsibility for the system not working with my house. They even suggested multiple times that I downgrade my breakers so the system would work, making my system not up to code.

The sale representative, Genaro, was wonderful and fought for us all the way to the CEO, but he refused to do anything. It was a well priced system, but I can't recommend this company at all. They don't seem to care if the system actually works with your house after install.

Tom S.

We got bids from four highly rated local companies and after review of the proposals and in-person presentation with Steve @ SolarPro decided to go with the system he proposed. The whole process was facilitated by Poulan at every step, went better than I expected, and despite delays by state inspectors and PNM was completed before the end of 2020. Ron and his crew were professional and competent when on site and with all following communications. We would not hesitate to recommend Poulan Solar Pro to anyone interested in solar.

Jeremy V.

I wouldn't do business with this company, especially Steve. He is dishonest and shady. I regret allowing him on my property and in my house. He pressured me to get a loan approval, which I regret.

David B.

We installed at 9KW system in Santa Fe with Poulin. The overall experience was excellent. The design process with thorough and accurate. The permitting and installation was simple. We were kept informed throughout the process . The install crew completed the job in 2 days with no issues and a very professional experience. System has been flawless for past 2 months.

Rick B.

Great sales, price and follow up for our solar system!
We did a lot of research in figuring out if we wanted to go solar and then finding a company to go with. We initially signed up with a company through Costco but got cold feet when digging into the company that they use to provide and install solar, that company is also based in another state. We had Steve from Solar Pro come over to our house and show us what they offer and it ended up being lower cost, better financing plus other perks than the Costco option AND Poulin Solar Pro is local (great for any follow-up/issues), which gave us a bit more comfort. We ended up going with at 33 panel LG panel, 10KW system (which arguably is one of the best panels). Ron and his install team were great….were very careful and professional during the install, cleaned up after themselves and even ensured the color of the conduit matched our stucco. They took care of all the permitting and inspections required. We also received everything that was promised by Steve during his initial consultation (he even added an additional rebate that come out after we started the process). My plumber had gone with the company that we initially were going with (through Costco) and he said they made a lot of promises that they did not keep. We did not experience this with Poulin Solar Pro. We did experience some concerns with some shading on some of our solar panels and Steve and Ron came through with a great solution. I’m not sure if you would get this type of service with an out of state company.

Char'let G.

So many things went wrong. The first and biggest issue was that Poulin had changed the placement of where the solar panels were going to be and didn't inform us nor ask us if we were ok with that. The other part of that problem is that we have a pitched metal roof and we replaced the section of roof where the solar panels were originally going to go. So, installation day came and Poulin is installing them on a different area of the roof. My husband and I discussed with Poulin this issue and came to the decision that we would keep the solar panels on the new area (since they already drilled holes in the roof) and when we replace the roof Poulin would pay for the solar panels to be removed and reinstall them. Poulin said they would give us a letter stating this. All I got was an email stating this with no signatures nor on company letterhead. I called Poulin to let them know this is unacceptable and requested that they actually type a letter on company letterhead and physically sign it. I've called countless time for this letter and have never received it. One of the other issues is that our electrical box needed to be upgraded to support the solar panels. This was supposed to happen on the same day as the solar panel installation and that didn't happen. But the bigger problem was that they messed up so many things with our electrical box. We're having our house remodeled and our contractor took a look at it and said things are on a 30 when they should be split into two 15s. One of our bedrooms didn't have a breaker to shut the power off to it and we had to shut off the entire power system to shut off the power to that room. Poulin also didn't patch up the wall when they were done and electrical wires were exposed and everything was mislabeled in the electrical box. I called Poulin since we're still under warranty to fix these electrical issues and they never called back. Thank goodness our contractor was able to fix all these issues. And wait there's even more. I feel like the project manager is misogynistic. I had filled out all the paperwork and every communication was going through me. But he found my husband's email and started emailing my husband about the project even though I had asked him multiple times to only email me. I had also tried to get help for the solar tax rebate from the solar administrative assistant. I was trying to find out where I could find my green tag permit number so I emailed the solar administrative assistant. I never got a reply. I had to call several times and finally got someone else on the phone to help me. Please find someone else besides Poulin for your solar project.