Pioneer Propane Inc. - Delta, Colorado

Leanna

Words cannot describe just how rude this lady and the other ladies who came to the phone were. I was called a queer, I was called all kinds of names. Why? No clue!! Angry and unhappy women working and trying to control “propane”. I called to get started with a new company. I asked a simple question about what is the process and what do I need to do. Oh by the way. I’m a straight woman. But idk what being gay or not has anything to do with propane! DO NOT USE THIS COMPANY!!!

Jordin A. J. H.

The only place I could find locally that would put a tank next to a camper! Everyone's been nice to work with. Thanks Pioneer Propane!

Danielle I.

Mike is super nice and helpful. One office person is sweet. The other one isn't very nice, and that makes me sad. They were set to deliver last Friday. We had given them MY number to call. We asked 2X when setting up delivery beforehand to call MY number, NOT my husband's number, as he often works out of range. I also called on that Friday morning to ensure they had and would call MY number, as I had to run an errand that day (they ask you to wait at home ALL DAY LONG and say they'll call you 30 min. ahead of time) Yes, yes, yes, they said they would call MY number, but then... they only called my husband's number. His call record shows the driver called him around 2:30pm, but my husband was out of range, as we'd stated. Then the driver must have called the home office, as the OFFICE then called my husband's number, again, 3 minutes later. What happened to the yes, yes, yes, we will call MY number note When I called Friday afternoon after having waited at home most of the day, the office person just said, "Oh, sometimes the drivers call the wrong number." Ok, but he had called the office and the OFFICE also called the number we asked them several times not to call.
So then they said they'd just redeliver the following week, and called this morning stating the driver will be here in a few minutes. I should have remembered to call them to cancel, yes, but how did they now manage to call the right number today
We spent this whole Saturday driving far away and filling our tank ourselves, as we needed the propane. I apologized to the secretary, Jamie, for forgetting to cancel today, and she snapped that they won't ever be delivering to us in the future. No apology for their error.
This is their business they do every day, all day long. Cross out the wrong number. Highlight the correct number. Don't give the driver any wrong number if customer specified a number several times. Too bad we couldn't support a local business as we had wanted.

Carl K.

Wonbt refund the balance of fuel on a tank I had them pick up, after being assured by the driver after calling the office that it would be refunded. I have had nothing but trouble with this company from billing, to customer service, to supplying fuel. Terrible company

Josh S.

Rudest Karen I've ever spoke with!!! No wonder you rating is so low!!! Horrible customer service... lady literally called me a queer because I pointed out she was yelling. Ok Karen!

Thomas H.

Service tech that came to the house is great. Ladies in the office not so great.

Charlie M.

Horrible crooked company office staff are rude. They will come and take your tank without contacting you. Came on my property when gates were closed and without our knowledge or consent. I avoid this company completely.

Ms D.

What a disappointment. I called to talk about an issue, and that lady in the office Tammy was so rude and awful. And she said she was the one in charge! Yikes. Her customer service skills are lacking badly!
We decided that we are not going to continue business for the next 50 years with a company like this.
I immediately called JC propane who were extremely nice helpful and are willing to take care of me very quickly!

I do not recommend this company to anyone
avoid avoid avoid!!!