Petco - Gadsden, Alabama

Steve

We visit Gadsden several times a year from Florida. I read the reviews and guess everyone has different experiences, some that I find are mainly staff negative or higher pricing on merchandise. All I can do is review what we have experienced many times. I would certainly post a review if we experience a unhappy visit as well. That is not the case today. We have 3 dogs, and usually atleast 2 of them need something including grooming. We are enrolled in the loyalty program for all 3 dogs. We live mainly in Florida and have had great service overall. It is nice to experience this in Alabama as well. Super friendly and very caring. Thank you PetCo teams in Florida and Alabama.

Matthew Jacobs

My autistic son’s mother took his service poodle for a 50+$ cut and extras. They barely touched him and called a service dog in training, that is so calm he’s basically a dishrag under all conditions, “too nervous” and that they require 2 puppy cuts which are basically nothing. Before they up the price and do a “real” cut. None of this was listed or explained. The dog looks exactly the same except his hair is in a topknot with a hair band. Was on speaker when she spoke to manager, manager was friendly but offered no reprieve. We are considering speaking to the bank to file charges for a refund. Same dog goes through cleanings regularly at vet and home. Complete misrepresentation of business practices. If you’ve got money and time to waste for no return, go here. Otherwise find somewhere reputable. We are gonna end up doing battle to get money back

Robin Brown

No customer service at all. Took 20 minutes to get someone to help me get some fish. When I finally got an employee's attention he walked away to get someone else some crickets before I could finish telling him what I needed. I waved at another employee and he waved back and kept walking. I left and went to Pet Supermarket, where I got help as soon as I walked in.

Samantha Kidd

Chris is completely incompetent! The reptiles are covered in mites, they are not cared for properly. There have been several times I have been in there and the animals don’t have food or water. Their cages are filthy and they smell terrible.
I have brought this to Chris’s attention and he blows me off. I don’t think he even looks at the animals. He really has no business being a manager anywhere. Some of these pictures are animals I have bought and tried to save but haven’t been successful. Some of them were taken in Petco within the last week. There were several empty bowls in the tanks. The smell was horrible over around the small animals. This is how they treat the reptiles in their store. The white chameleon is actually a panther and she should be pink. Not white. They also house bigger chameleons with very small chameleons which is very dangerous for the little ones as chameleons are solitary animals and they will fight the smaller ones and won’t let the little ones eat.

Pk Smith

Adopted a kitten. The animal shelter was nice, however the manager of Petco was pretty rude to us.

Just went back in today and felt the need to update my review.

This place never fails to totally disappoint!

Rude, unprofessional employees that have no idea how to properly care for the animals in there care.

Reptiles are under fed, in subpar habitats. Over crowded and sick looking.

They currently have a Savannah monitor there. A store like this shouldn't have these. What most people dont realize is they do not stay small. These beautiful creatures get up to 78 pounds! Most of the population can not give them the adequate care they need. Not to mention the dietary needs.

The fish are sick, very thin from lack of proper feeding, tanks are dirty.

The bettas.... a lot of them were dying... just bones basically. The thing is with living animals guess what!?! They have to get fed to live.

The Guinea pigs were very over crowded. There were 5 shoved into what I'm guessing is a 20 gallon tank.

Forget trying to get an employee to help you at this store. They act like you're just getting on their nerves and wasting their time. Hello this is your job. But that's assuming you can actually find someone there to help you in the first place.

They need to stop carrying animals at this location. The blonde manager needs to be fired and they need to staff the place with people that actually know about animals.

I really wish video could be uploaded to the reviews!

Shanan West

My pet has been going there for a nail trim the last few years. He is in their computer system ...yet, They would not trim his nails because I did not have physical paperwork for his rabies tag that is clearly on his collar... Because "people make them themselves". Good grief !!! I have better things to do! Won't be bringing my business here anymore not even for the water fountain products! I'll get them online!!... Cheaper!!!!
To top that off the last time I had them done the girl cut off the very itsy bitsy tip of his nail. I guess she was scared to trim them.. I left there frustrated. If I could give zero Stars I would !!!!

Brannon Duncan

Not a big selection nor inventory of aquarium gravel or sand and even fewer fish. The staff was super friendly though.

April McCoy

I went to look at the saltwater fish. But the tanks had already all over the glass. You couldn't see anything they had. I went to purchase but left without it.