Pacific Coast Home Services - San Mateo, California

Ryan C.

$89 just to come out to see what the problem is and they say it's an industry standard fee. I talked to some other HVAC companies and that is not the case at all. I didn't see any other companies charge to come out.

Deepthi S.

My heater was sporadic in coming on. I called these folks and was happy they came by the same day. They charged for diagnosing the problem, gave me a quote of $10k for cleaning and maintenance and nothing changed with the furnace.

Brandon Y.

Had an appointment scheduled for 12-2pm. The technician didn't arrive until 3pm. They charge a $89 fee to come out, but when the tech showed up, he wanted to charge an additional $450 just to fun a "full diagnostic" on my AC unit. So before even looking at anything, they want you to pay $539 just to look at what should be a simple repair. I'm sure the repair costs would have been astronomical too. Total upsell scam.

Corinne P.

I called Pacific Coast in a panic- my propane fireplace was smelling like a strong gas leak. In the middle of winter.
A live person answered the phone! They scheduled me right away! Omar showed up at exactly the time he said he would. He was fantastic. He spent almost four hours getting our fireplace in working order. He took the time to answer all my questions. You could tell he cared immensely for his tools and doing the job right. We were very impressed!

The price tag was steeper than I planned and I was a bit shocked but after seeing the work he did I feel very good about my purchase. I got what I paid for and I would definitely recommend Pacific Coast (ask for Omar!)

Karen F. C.

From the making/changing of the appointment to the completion of the job, everyone at Pacific Coast Home Services was professional and helpful. They were great at communicating, listening, and responding promptly to inquiries. I was feeling anxious about the electrical work, but the electrician Chad arrived on time, did some diagnostic tests, explained what he did along the way, and repaired the problem quickly and efficiently. I don't know how their fees compare to others, but Chad's expertise was well worth the price. I was very happy with the overall services of this company and would recommend them.

Annette V.

I called Pacific Coast Home Services after a failed DIY attempt to replace a thermostat. My furnace wasn't responding to the new thermostat and with exceptionally cold morning temperatures it was imperative that I got my furnace working again ASAP. It was great to actually speak to a human when I called. They were able to send a technician the next morning. Luis was very polite and clearly communicated what he needed to do in order to diagnose the problem and ultimately fix it. Luckily, it was fixable on the spot and did not require ordering/waiting for any expensive parts. I appreciated Luis' honesty and clear communication.

Larry L.

Our A/C system switched from AC to Furnice by itself and had to be turned off on Labor Day...very hot day around here. We had to wait two days for a technician to come make repairs. Pacific Coast moved my appointment up and the technicians showed up earlier than promised..yay..and made repairs in a short time. One of them was Cesar Ortega and I didn’t hear the name of the other one. They were very courteous, personable and did a professional job. A++. The system was still under warranty so there was no charge. Excellent service, thank you.

Marla S.

I hired Pacific Coast to replace my 2 wall heaters with new units as well as the ducts from the heaters to the roof. I also had them blow insulation into my attic. By bundling that into the heater work, they gave me a very nice discount. I especially appreciate tech/salesman David Earl Glover who took several hours to explain the pros and cons of wall heaters vs. central heating. He did a thorough inspection of my heaters and my attic. We signed the contract on a Friday and the heaters/ducts were installed on Monday - and with permits, too! The techs who came to the house were Covid protected, were knowledgeable, thorough and personable. They cleaned up after themselves as well. Communication with their office personnel was always pleasant. Mr. Glover let me know that if I had any questions or issues I could call him at any time. I am really happy with Pacific Electric, Heating & Air. I highly recommend them!