Orange & Rockland Utilities - Spring Valley, New York

Yvonne S.

I have a one level 3 bedroom home and my utility bill is on the average between $500.00-$600.00 a month ( although I will NEVER FORGET approximately 2-3 years ago I was charged $ 852.00 for one month which is impossible!!! I barely even use anything in every aspect annddd I unplug most of my home and that’s also w/LED bulbs. I do realize that monopoly businesses are against the law but they are literally a monopoly and robbing (stealing) from me ( a single woman not working ( Due to Covid, still, believe it or not!!! If you can believe this, it’s because I have not and will not get the shots that people are actually dying from today {after the fact!} 4/17/25) We can’t even complain or fight O & R because they are the ONLY (monopoly) company we can use.
Normally I don’t give negative reviews because I truly don’t believe in them but I feel O& R has done nothing but earn it!!!

PS. To everyone that has commented, I’m with you ALL 100% !!! None of us should have to deal w/ such a non customer friendly business that we are forced to use! Also, DO NOT use their budget program!!! They hold and keep ALOT of your money which is
unnecessary! A few years ago I was very behind and even though they had over $1200.00 of my money in their pockets, they WOULD NOT apply it to what my bill was (which was less than what I owed them, Thank God, lol) They can literally be a nightmare!!!

Faith D.

They sent me a refund, after being told I wouldn't receive one. Then I received a letter stating I shouldn't have received the refund and when I called I was told the letter was in error. Then I received automated called regarding the money they sent me, so I reported them to the BBB for all of this, and received a call from their communications department, a nice person named Phil, who basically told me that they are sorry for the inconvenience, and sorry companies aren't perfect, but that I needed to pay it all back. This is after being told I didn't owe anything. After explaining my situation and how their error is not my emergency, and that this would cause me great harm, he told me that he is sorry but it is what it is. A multi-million dollar company coming after me for their screw up, and knowing it was their fault. And they wonder why the general public hates these corporations. If I could pay it back, I would have. But I was under the impression they knew what they were doing, and used the refund after being told I was in the clear. But suddenly they can't find that phone call in their system.

Suneil M.

Went solar. They never installed a solar meter. Keep sending me energy bills and stealing my solar generated power. 10.5MWh stolen -$2500 of free energy. And they keep sending me bills.
The worst provider. They steal energy from solar producers. 1-star rating is generous.
And I'm still waiting for a solar meter.

Graham S.

I have had O&R for the past 20 years and of all the large corporations these guys have come through every time. When there is a bad storm and trees are down on power lines - they inform you keep you updated and are extremely efficient at their jobs. It has been a pleasure dealing with with you in all aspects of the work, I hope my next company is half as good.

Dark G. R.

Instead of making it so that squirrels can’t get into the transformer, their cheap a— will just let us go without power 3-5 times a year!

Abraham S.

Worst utility company & worst customer service. They don't care about their customers & the hardships we are going through. We have been working things out with them but they keep sending termination notices to cut our electric.
Not sure how they are still a provider in most counties & why is there not another alternate provider for this county? How come nobody reads this and put a petition to shut down O&R and bring in better people friendly utility provider?

E

How it constitutional to keep raising the prices of gas and electric if there’s no competition? It’s despicable. On top of that their autopay system always has issues. My card expired but it never let me know and they banned me from using autopay for a year. It’s despicable and discriminating.

Ellen

THIS IS THE WORST UTILITY COMPANY!!!
These people are taking advantage inspite of us telling them that we are doing our best to catch up to the money owned but they choose to ignore their customers hardships when mentioned to them, Increase rates & keep sending termination notices one after another. If there was an alternate provider then many would have left this A'Ho of a company!!!
How is O&R still doing business in most counties? They are corrupt & very rude people. They should be shut down or banned from doing business!!!
HEARTLESS PEOPLE WITH NO HUMANITY IN THEM!!! VERY SIMILAR TO GOVERNMENT BEHAVIOR!!!