New Hampshire Elec Co-op Inc. - Plymouth, New Hampshire

Geoffrey P.

I had close to a 95% late fee attached to a bill that was two days late. I called. I used the websites messaging system. I called again. No one would get back to me to explain why a 2 day late bill racked up a 72 dollar late fee.
Then I get my next bill and it's $0.00.
Okay guys thanks that's great but some communication would be nice.

Peter D.

Lost power last night tree took out a power line leading to my house. Started my generator got my internet back up . Sent in a report of an outage. Mind you we live in the middle of nowhere. Power was back on in just over an hour. Just amazing. Other places I have lived it would have been days for the repair

Raymond M.

Absolutely The Most Incompetent Company I Have Ever Dealt with.
Just lost power on Saturday morning 2/15. Zero wind or precipitation. Not a Cloud in the Sky. Got a notice from Spectrum about a service outage. When I called the Co Op all I got was an automated system. Was told there was no outage in my Area. How did Spectrum know but The Electric Company Didn’t. Finally got a Supervisor who was useless. No updates no information available.
I usually get a call 15 hours after the power is back on letting me know the power is back on! Need Trump and Elon to Figure out why This Company Sucks So Much!

3/7/2025 Power out again. Been out 8 hours. Zero updates, normal business hours for this Horrible Company. Nobody to talk to just automated systems in the middle of the winter.My Cable/internet company has texted me 4 times with Updates. Company is an Absolute Embarrassment to the State of New Hampshire.

JTR

This isn't for the people on the phone, who were nice enough but blindly following company policy and are about as helpful as a screen door on a submarine, this is for the business as a whole. How NHEC is legally allowed to be in business I will never know. They wanted a substantial deposit equal to the highest 3 months of electric of the year BEFORE you can transfer anything into your name, which can be as much as a few hundred to close to $2,000, which they keep for TWO YEARS (if you miss a payment or are late then the two years RESETS). Honestly I'd consider learning how to do everything by candlelight before ever dealing with NHEC again.

Gabrielle S.

My boyfriend and I used to vacation together at his families cabin in Sandwich New Hampshire. We used to escape the city and come to his cute family cabin in the middle of the woods. We had privacy. It was quiet. It was secluded. One day in the summer of 2022, New Hampshire Electric Coop came onto the property without our knowledge and cut down nearly one hundred trees that surrounded the property - including a sentimental tree that my boyfriends grandfather planted in honor of his late wife. We have been in communication with Hew Hampshire Electric Coop for months now, trying to understand why this happened. We can’t afford to replant the trees. We have no privacy now. Our cabin in the woods escape is now open to anyone who drives by. There is no privacy, and a family tree was cut down without our knowledge or permission. The photos attached are a before and after of the same shot looking out of the cabin. We have a clear direct view of the neighboring trailer. We are unsure how to proceed, but if you’re considering using New Hampshire Electric Coop, just beware they are insensitive, cruel, uncommunicative, and difficult.

Susan K.

I want to take the time to thank NHEC for getting my electricity back so fast on the outage on my road 02/14/24. I’m sure they would rather have spent Valentine’s Day with their loved ones than to be out clearing branches. From the time that I called to the time that it was restored was just about an hour, I was so happy! Also, customer service was awesome! Karen was sympathetic and helped me with the paperwork regarding my medical condition. Thank you Karen for understanding and helping me through it. You made that call Much easier for me!

Rachael F.

So impressed with the efficiency, professionalism, and responsiveness of NH Co-op. They are always extremely helpful when contacted and get the power back exceptionally fast. They have an automated system that will tell you when to expect your power to return and with the storm over the weekend the power returned before their estimated time! With NH's unpredictable weather and cold winters it's so valuable to have an electric company that can be trusted to get the heat back quickly. I highly recommend them!

Jessica L.

Thank you to all the workers near and far who worked diligently and tirelessly to get our power back on in Chester. It can be hard sometimes to understand why the power supply can't just magically be fixed and turned back on, especially when it's winter weather. I very much appreciated the updates and insight provided by NHEC via social media. Living in the Northeast can be brutal sometimes, that is why we must be prepared. So thankful to have a generator and kind neighbors during these trying times. Especially thankful to those who took time out of their lives to help turn the lights back on for us all 🙏🙏.