Naked Solar - Newquay

Jim Sioufi

Quite simply, the best company I’ve ever worked with. The pre-sales service, communication, installation, and electricians were all excellent from start to finish. Nothing was ever a problem and the whole system was installed perfectly within the timescales discussed. The whole system is working well, and we are already discussing future options. Nice work and a great team, thank you very much.

Nigel

My experience of Naked Solar was outstanding from beginning to end.
Everything was completed to a very high standard and the work ethic of everyone involved was second to none.
Particular thanks must go to Jake who discussed the initial options with me and was very patient while I got my head around the multiple choices available to me.
On the day of installation Carlos and Gary arrived on time and completed the roof installation in an efficient and considerate manner. The two electricians, Gary and Tom were both exceptional ensuring that all their work met my expectations and that everything was as I wished.
Without exception they were all very polite and friendly and cleared everything up after themselves.
I have no hesitation in recommending Naked Solar as a Company as their attention to detail and the care of their employees is second to none.
Thank you all for your help and I look forward to having you work on my house again when I expand the system.
Kind regards,
Nigel Flitton

Ali Akhtar

I cannot recommend Naked Solar enough. They are a great team of professionals, none of whom are pushy at any point in the process. I was on the fence with installing panels and a battery, had no idea about the pros and cons, options available etc. Over a period of months (yes I took quite a while to think on it!) Kieran & Jack handled every query of mine, educated me, projected different scenario outcomes for me.

Eventually I landed on a package that I felt was right for me and my home, at which point the wheels were set in motion. The scaffolding went up, the scaffolders were punctual and efficient, then a few days later the installation took place. It took just less than 2 days for 10 panels and a battery to be fitted. It was working immediately and the guys showed me how to use the app to monitor and control the settings. I'm immensely pleased with the products and the standard of installation.

If I have any constructive feedback it would simply be that there was some confusion over whether a trench would be needed between the house and the garage. From what the Naked Solar electrician said to me when he arrived, it would always have been needed - so a brief call between the head office and the electrician would most likely have solidified that sooner in the process for me. As I needed to dig the trench, it would have been ideal to know a bit sooner that it would definitely be needed.

I am a big fan of this firm and would recommend them to anyone in the South West looking into Solar technologies.

Kit Stokes

Naked solar were great to deal with. Very personal response to all enquiries, and lots of details provided regarding the cost/benefit over time of the solar installation they proposed for us. I was impressed at how bespoke the assessment of solar potential for our property they provided was at the quote stage. Would highly recommend them.

Roger Henderson

I expected a lot more from Naked Solar but was extremely disappointed by the whole process. At one stage the owner/boss was shouting at me down the phone. Whilst the installed system works, it underperforms and does not make best use of the installed panels capacity. The quality of the workmanship is also poor.

In reply to the response from Naked Solar:

1. It was you Tony that shouted at me during a phone call. I have a diary note of the incident.

2. Please see the photo of my 8kW system (8kW of panels) flatlining at 6kW on a cold sunny day. I wonder how many kWh are being wasted and the linked reduction of CO2e not being achieved?

3. The RECC is an industry specific body paid for by its members subscriptions and therefore not independent. An offer was made by Naked Solar to replace the inverter but this was very swiftly withdrawn. When I requested the price for an inverter that would allow full utilisation of the panels you quoted a price significantly higher than I could obtain elsewhere.

4. I was never asked my view of the workmanship and no close out discussion took place. Despite my property being a no smoking zone your workers happily smoked on site and left their cigarette butts on my driveway. There was also a lot of debris/rubbish left behind. Please see the attached photos for examples of the workmanship. The vertical conduit is not straight, the fixings are poor quality, the routing and fixing of the flexible conduit is poor, there are unprotected cables, there are loose cable glands - there seems to be little pride in the work. These are only the aspects of the installation that are visible so I do wonder about the quality of the installation on the roof.

Rob

The first thing that strikes you about Naked Solar when you begin researching solar installers in the far southwest is the exceptionally high quality of all their customer reviews, and this one’s going to be no different. They’re far from being the cheapest, though they’re competitive if you don’t opt for the higher end componentry that we did. They will patiently detail and specify a whole range of cost and spec options to allow you to refine the installation details for your particular needs. They design remotely using Google Earth imagery, but make a site visit once you’ve committed a small deposit, to confirm details and inspect the roof structure.

I can’t speak highly enough of the installation process itself. The scaffolding subcontractors were really nice guys, and the guys (and girls) on Naked’s installation teams couldn’t have been pleasanter or more professional – unfailingly friendly, willing to explain, and respectful of our property, to the point that we missed them all when they left! It was a larger and not particularly straightforward install, but was completed in under three days by throwing three teams at the job for the first two days. Everything, from the slate work around our four recessed panels, to the external and internal cable routing, was completed to a very high standard by people who took an obvious pride in getting every detail right. Since then we’ve been delighted with the system’s performance, even during a wet November.

Only two minor flies in the ointment of an otherwise perfect review – if you want recessed panels in an existing rather than a new roof that isn’t being re roofed at the time, they are very reluctant to commit their own roofers to the job (they did agree to in the end, and the guys did an outstanding job, as the photos show). The scaffolding hung around for a little longer than promised, but no doubt that’s just workload.

If the after sales care proves to be as excellent as other customers say it is, we’ll be equally happy going forward. I would absolutely go with Naked another time – we used them ourselves following recommendation from friends – and can’t speak highly enough of their service so far.

Steve L

Excellent pre installation advice and information. Arrived on time and installed with the minimum of fuss. After installation, the service was equally good and totally attentive to all of our questions. Looks good and works as advertised.
Many thanks.

Susan Blewett

Used this company for a small solar panel installation, they have also helped with the relocation of the solar inverter following the recent property upgrade, very communicative and helpful throughout the process with good pricing. Thanks very much!
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Editing this review after 5 years...

Still the same 5 star service! We first used Naked Solar in 2015 to install a small array of panels. Since then we had to have them out to move an inverter in 2018 and they have also visited again this August 2023 due to an inverter fault which required replacement.

Despite the inverter not being under manufactures warranty, Jacob at Naked Solar kindly honoured what was mistakenly detailed on the original paperwork/invoice, despite us not knowing or checking this which is an extremely honest and kind gesture.

The electrician they sent to replace the inverter was extremely kind and got the job down in no time at all and left everything in perfect order. I was also impressed as I was kept up to date on their planned arrival time and was made sure I was happy with everything before the electrician left site.

Thanks very much Naked Solar - keep up the amazing work and I will certainly be continuing to recommending you to others!