Munn Home & Auto - Boyd, Texas

Introduction to Munn Home & Auto

Munn Home & Auto stands as a valued establishment within the Boyd, Texas community. Located at 112 S Hovey St, Boyd, TX 76023, this hardware and home improvement store has cultivated a reputation for providing a diverse range of products and services to local residents and businesses. The store’s telephone number is 9404332322, and visitors can readily access more information and explore its offerings through the website: acehardware.com. It’s a business that prides itself on serving the needs of its clientele with a commitment to quality and customer satisfaction.

Specialties and Product Range

Munn Home & Auto operates as a multifaceted retail outlet, specializing in several key areas. Primarily, it functions as a hardware store, offering a comprehensive selection of tools, fasteners, plumbing supplies, electrical components, and more. Furthermore, it operates as a home improvement store, providing materials and equipment for a wide array of renovation and construction projects. A significant component of its inventory is dedicated to paint stores, supplying a diverse palette of colors and coatings for both interior and exterior applications. Finally, as a dedicated tool store, Munn Home & Auto carries a substantial assortment of hand tools, power tools, and accessories catering to professional tradespeople and DIY enthusiasts alike. The breadth of their inventory suggests a commitment to meeting diverse customer needs regarding home maintenance and improvement.

Convenient Services and Amenities

Recognizing the demands of today’s busy lifestyles, Munn Home & Auto has implemented several customer-friendly services. Curbside pickup is available, allowing customers to conveniently order their supplies and have them delivered to their vehicles. In-store pickup provides an alternative for those preferring to collect their purchases directly. The store maintains in-store shopping, offering a traditional retail experience with knowledgeable staff on hand to assist customers. For those with time constraints, delivery services are offered, expanding the store's reach beyond its immediate vicinity. Same-day delivery is also available, further streamlining the purchasing process. Accessibility is a priority; the store features a wheelchair accessible entrance and wheelchair accessible parking lot, ensuring that all customers can enjoy a comfortable shopping experience. Customers can also trust the service guarantee provided by the store, demonstrating a commitment to quality and customer satisfaction. The store accepts a variety of payment methods, including checks, credit cards, debit cards, and NFC mobile payments, offering flexibility for all customers. The quick and simple nature of a visit is also emphasized.

Customer Feedback and Reputation

Munn Home & Auto boasts a strong customer base, as evidenced by its impressive 182 reviews on Google My Business. The average customer opinion is a solid 4.5/5, reflecting a generally positive perception of the store. While some customers have noted occasional price fluctuations on certain items and expressed concern about the consistency of bolt bin stock, the overwhelmingly positive feedback highlights the store’s strengths – namely, the friendly and helpful staff, the convenient services, and the overall pleasant shopping experience. The store's atmosphere is frequently described as “a nice country store with nice people running it,” suggesting a focus on community and personalized service. The store’s longevity within the community speaks to its enduring value and commitment to its customers.

Location and Contact Information

Address: 112 S Hovey St, Boyd, TX 76023. This location provides easy access for residents of Boyd and surrounding areas. Phone: 9404332322. Customers can directly contact the store to inquire about product availability, place orders, or schedule services. The website, acehardware.com, offers a convenient online platform for browsing inventory and accessing store information.

👍 Reviews of Munn Home & Auto

Allen B.

4/5

This is a really nice hardware store. It is older and has a lot of listens you can’t find just anywhere. I like to stop in from time to time just to browse when I’m in town. The prices on some items may be a lil higher but it is a nice country store with nice people running it.

tekla K.

5/5

I just love the employees there real nice and helpful folks

Billy W.

3/5

Over priced, not much variety, the bolt bins were a disaster. Just another small town hardware store.

Connor M.

1/5

Worst customer service I’ve ever encountered. I went in to return a wrench and some sockets that I bought 2 days ago. At the storefront there is a sign posted “No refund or exchange without a receipt”. I was sure to bring my receipt and the card used for the original purchase. The heavyset blonde woman working the register was nothing but rude and uncooperative. She moaned and groaned the whole time, and had plenty of snappy remarks to make. I will never come back to this location. I advise everyone to take your business elsewhere.

Tim

1/5

**Disheartening Customer Service Experience at Ace Hardware, Boyd today... and Justin, Texas a couple weeks ago**

My recent encounters with Ace Hardware in Boyd and Justin, Texas, have left me thoroughly disappointed with their customer service. As a newcomer to these towns, I found myself on the outside looking in, excluded from what seems to be a tight-knit community favoring the "good old boys" or "good old girls" club mentality.

In Justin, I experienced a shocking lack of empathy from the cashier who rushed me through my purchase, citing the need for employees to go home to their families. It's disheartening to be chastised for simply completing a transaction, especially when witnessing other customers engage in leisurely conversations with staff. Don't they also have a job to do, which has to be finished before they can think about their families? It's unacceptable to prioritize one customer's time over another's in such a blatant manner.

Similarly, at the Boyd location, while a lady did assist me initially, her dismissive attitude when I inquired about a product I knew the store carried previously was incredibly frustrating. Despite my assurance, she insisted they didn't carry it and proceeded to belittle me for wasting her time. Instead of offering to look up the product at another store or exploring alternative solutions, she opted for a snappy "told you so" moment, which was absolutely uncalled for.

In both instances, the lack of empathy, dismissiveness, and condescension displayed by the staff underscored a concerning pattern of poor customer service that is simply unacceptable. It's clear that improvements are urgently needed at both Ace Hardware locations in Boyd and Justin, Texas, to foster a more welcoming and inclusive environment for all customers, regardless of their status as locals or newcomers.

Brent P.

5/5

Friendly customer service. They have a lot of hard to find items!

MichaelRondi M.

2/5

Slow, unorganized and pure country. If that's your kind of store, more power to ya. It's NOT Home Depot!!

Thomas S.

5/5

This is an old fashioned mom and pop store. I got almost everything I was looking for and I'm sure that the one high dollar item that I couldn't get could have been ordered if I had inquired. The service was outstanding and you knew that to these people serving their community was their life. It is one of those rare places these days where you know that they appreciate your business and you feel like part of the family. Whenever I need something in this category it will be my first place of choice to go to.