Mt. Diablo Resource Recovery - Concord, California

G L.

We are very impressed by the expeditious resolution of our request. We had requested replacement trash cans since our old ones were cracked, and within 24 hours the new cans were delivered. Also, our initial request was responded to within an hour. Good job!

Taylor S.

They had the audacity to take a picture of our trash cans and leave them because they were “overloaded”. Nothing was on the ground, the trash was full to the top and the lids did not shut flush. We just moved in not too long ago and we cleaned out our garage over the weekend. So yes there was a little extra cardboard and trash than normal. So we called, they said we have to take out trash and cardboard and then call them and they’ll come back and get it. So what do we do with the extra bag or two of trash and cardboard. Just hold onto it for another week? That’s insane. The trash being a little extra full doesn’t do anything to them with picking up the can and emptying it like normal. I can’t believe we pay $80 a month to be treated that way.
Update: They told us if we called by 2:30 they would come and get our trash same day. My husband called at 2:20 and they said we’ll have to wait til the next day…Then they told us that this was a one time courtesy and next time we’ll have to pay $35.

Disgusting money hungry mindset of a company. And lazy workers.

Tyler C.

I’ve been a Concord resident for years and was hoping our local trash service would be understanding toward families going through serious medical situations. Unfortunately, they don’t offer any type of relief or accommodation — not even something simple like a larger trash bin while we’re at home more. It feels really uncaring, especially compared to other utilities like PG&E that have hardship programs. For the price we pay, they should have more compassion and flexibility for families dealing with medical issues.

Dale B.

MDRR has been very responsive and provides great service for special requests such as extra trash, battery and CFL pickup. This morning, I chatted with Leslie via SMS about replacing aging carts that are showing cracks after 21 years and got the same great service. Leslie was very helpful and was able to set up a quick turnaround time for the replacements. Thanks Leslie and MDRR!

Lisa B.

Customer service not a thing with this company. Horrible. Had partner call to have trash collected since they didn't wouldn't take extra trash- small item put on top of can) so I tried to get them to collect it again. They would not accept my partners request since he's not on the account. So today I called twice and the phone kept disconnecting. Then I started a chat instead. after half hour waiting for this person to "take 3-5 minutes pulling up my account", I finally chatted back, asking if they were still there---nope. Suddenly there were "technical difficulties". If I had a choice in the matter, I'd go straight back to Republic Services which was wonderful to deal with.

DJ B.

Wish I could give -12 stars. Worst trash company I have ever had the displeasure of using. Going on two weeks straight of them not picking up my trash cause the cans aren’t “three feet from the fence and three feet from each other”. Then they go on to call you and tell you they’ll come back if you pay a $35 charge. Absolute scam company with no backbone; you’re better off bring your trash to a local dumpster behind a shopping mall or something cause these guys don’t get it done.

toni K.

This is the worst company I've ever seen. If I can give him zero Stars I will gladly do that they will raise their price every 6 months but when it comes to pick him the trash they're not doing their job I wish we had a choice to choose another garbage company

carmela S.

Mt. Diablo Resource Recovery has been anything but helpful or customer oriented and its clear from the reviews and issues noted here that I am not the only customer with complaints. The question is what are we going to do about it?
I have lived in the Easy Bay specifically in Concord for a little over a year and have had problems from day one with them. From customer service on the phone, to divers not picking pick trash to straight out lying that my phone was disconnected so they could not notify me that they were not able to pick up my trash. I have made several calls to customer service only to have them read their standard policies and argue with me instead of trying and listen to the customer who is paying for the service. If I had another option I would have switched a long time ago, given that is not an option I am proposing we as a community take action. Our city officials, news media, and legal teams need to investigate Mt. Diablo Resource Recovery. If anyone has had problems with their service and is feed up and wants to join me let me know. I plan to make sure we get the level of service for the fees we pay and are respected from customer service when we call with an issue and most importantly that our trash gets picked up!