Mason Water Department - Mason, Tennessee

Mason Water Department: A Comprehensive Overview

For residents and businesses in Mason, Tennessee, the Mason Water Department stands as a vital service provider. Located at Address: 12157 Main St, Mason, TN 38049, and reachable at Phone: 9012943525, this utility company plays a crucial role in delivering essential water services. This detailed overview aims to provide potential customers with a thorough understanding of the department’s operations, accessibility features, and overall reputation, based on publicly available information.

Specialties and Services

The primary specialty of the Mason Water Department is, unsurprisingly, the provision of water utility services. This encompasses a broad range of activities, including water treatment, distribution, and billing. They are responsible for ensuring a consistent supply of potable water to the community, adhering to stringent quality standards and regulatory requirements. The department likely manages a network of pipes, pumps, and treatment facilities to achieve this goal. Further details regarding specific services, such as water conservation programs or leak detection initiatives, would typically be available on their official website (though currently, the department does not maintain one – Website:).

Location and Accessibility

The department’s physical location at 12157 Main St, Mason, TN 38049 is easily accessible. Crucially, the facility is designed with inclusivity in mind, offering wheelchair accessible entrance and wheelchair accessible parking lot. This commitment to accessibility demonstrates a dedication to serving all members of the community. The address provides clear directions and a convenient point of contact for inquiries or service requests. It’s recommended that anyone planning a visit to the office, or needing to discuss water-related matters, confirm accessibility details directly with the department, particularly if specific needs are involved.

Payment Options and Other Amenities

Convenience is a key consideration for the Mason Water Department. They accept a variety of payment methods, including debit cards and credit cards. This flexibility caters to the diverse preferences of their customer base. The ability to pay online, if available (information not readily accessible), would further enhance the customer experience. The department’s operational efficiency also appears to be prioritized, as evidenced by the accessibility features.

Customer Feedback and Reputation

Currently, the Mason Water Department has 8 reviews on Google My Business. However, the average opinion is 1.5/5, which indicates that there are significant areas for improvement regarding customer satisfaction. This low average score warrants careful consideration and highlights the need for the department to proactively address customer concerns. It’s essential to note that online reviews can be subjective and may not always reflect the complete picture of the department’s performance. Despite this, the feedback provides valuable insights into potential pain points and areas where the department can enhance its services. Analyzing the specific comments within those reviews could reveal recurring issues such as billing errors, water quality concerns, or responsiveness to customer inquiries.

Further Information and Contact Details

While the department lacks a dedicated website, potential customers can obtain further information by contacting them directly at Phone: 9012943525. It's advisable to inquire about specific service rates, billing procedures, and any ongoing maintenance or construction projects that may impact water service. In addition to the phone number, individuals can visit the physical location at Address: 12157 Main St, Mason, TN 38049 to speak with a representative in person. Further investigation into local government resources may also provide supplementary details about the water department’s operations and policies.

In conclusion, the Mason Water Department provides a fundamental service to the community of Mason, Tennessee. While the current customer satisfaction rating requires attention, the department’s commitment to accessibility and convenience suggests a willingness to serve its constituents effectively. Continued efforts to improve communication, address customer concerns, and maintain reliable water service are crucial for fostering a positive relationship with the community.

👍 Reviews of Mason Water Department

Stacey T.

1/5

We need the State of TN to take over Mason because the current administration is in over their heads. They cannot keep basic systems going like water. They are misappropriating a ton of $$$ because the services, fees being charged are not equitable. They charge fees for not paying in cash. They charge late fees, maintenance fees, disconnect fees, but the water does not work regularly. It’s a beautiful stream like a well at city hall meanwhile hardworking residents have a drip or no water in times of crisis like storms or have brown water. Mason needs new leadership and savvy people who can balance a budget and run a city more effectively and that is evident when Public Works does its job like keep the water & utilities on properly for ALL residents who you are charging for services. It’s a sin and shame certain people have water in times of crisis if you voted a certain way whereas others have none or poor water. When Ford Motor Company donated 40ct water cases to the city when water lines broke during snow storms, the current administration thought it was cute to cut the water bottle packages in half so they could misappropriate the donations. Come see about Mason, TN and it’s people. Pray for Mason, TN and that God will bless it with strong leaders in every seat to do the right thing and manage resources wisely and keep water flowing better.

Mary C.

1/5

The water is always off with no notice and it turns dog bowls slimy after about two days. When they do notice to boil water it is always after hours and when you call to find out why the water department/city hall can’t tell you.

Hunter W.

5/5

New to the area and had my service set up today. Ladies in the office were awesome and answered any question I had and then some!!

Trevor M.

1/5

Absolute trash trash trash. I mean i guess you cant expect much from those type but.. Horrible customer service, and when i say horrible i mean HORRIBLE. The new administration they have is ridiculous.

Joe W. C.

1/5

Sandra W.

1/5

Tina C.

1/5

Gayla D.

1/5