Lexington Electric System - Lexington, Tennessee

Address: 92 S Main St, Lexington, TN 38351.
Phone: 319683662.
Website: lexingtonelectric.com
Specialties: Electric utility company.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 56 reviews on Google My Business.
Average opinion: 2.5/5.

📌 Location of Lexington Electric System

Lexington Electric System 92 S Main St, Lexington, TN 38351

☎️319683662

⏰ Open Hours of Lexington Electric System

Monday: 8 AM–5 PM
Tuesday: 8 AM–5 PM
Wednesday: 8 AM–5 PM
Thursday: 8 AM–5 PM
Friday: 8 AM–5 PM
Saturday: Closed
Sunday: Closed

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Welcome to a detailed exploration of the Lexington Electric System, a vital energy provider serving the residents and businesses of Lexington, Tennessee. This comprehensive overview delves into their services, accessibility features, and customer engagement, providing valuable insights for anyone seeking information about this utility provider.

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A Look at the Lexington Electric System

Lexington Electric System, operating from its headquarters at 92 S Main St, Lexington, TN 38351, is a municipally-owned utility dedicated to delivering reliable electricity to its service area. As a community-focused organization, they operate under the direct oversight and mandate of the local government, ensuring that their services align with the needs and priorities of the people they serve.

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Understanding the role of a municipal utility like Lexington Electric System is essential. Unlike investor-owned companies, these utilities are designed to operate primarily for public benefit rather than shareholder profit. This structure allows for decisions that prioritize long-term community stability and affordable service. They handle everything from generation coordination (though often relying heavily on the regional grid) to transmission, distribution, and customer service, providing a comprehensive energy solution within their defined territory.

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Customer Service and Accessibility

Effective customer service is paramount for any utility, and Lexington Electric System offers multiple avenues for interaction. For immediate inquiries or technical assistance, customers can reach their team by phone at (319) 683-662. This direct line provides crucial support, especially during outages or billing questions. Alternatively, for general information or non-urgent matters, visiting their official website at www.lexingtonelectric.com offers a wealth of resources.

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Digital engagement is increasingly important, and Lexington Electric System facilitates this through their website, which likely includes online bill payment, service request submissions, outage reporting tools, and access to service outage information. This digital accessibility empowers customers, offering convenience and timely updates regarding their energy service.

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Accessibility is also a key consideration. The company ensures physical access for all customers through features like a Wheelchair accessible entrance and a Wheelchair accessible parking lot at their main office location. This commitment reflects a dedication to serving the entire community without barriers.

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Understanding Service Areas and Operations

Lexington Electric System operates as a wholesale provider, supplying power to retail entities including municipal utilities, investor-owned utilities, and direct customers. Their primary responsibility involves managing the distribution system within their service territory, ensuring the reliable flow of electricity from transmission lines down to individual meters. They maintain a vast network of power lines, transformers, and substations to keep the lights on for their customers.

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While the day-to-day operations might involve coordination with the regional transmission organization and independent system operators (ISOs) to manage grid stability, the end result for residential and local business customers is a dependable electricity supply tailored to the Lexington area's needs.

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Customer Reviews and Community Perception

Community perception can offer valuable context, and Lexington Electric System has garnered feedback through various channels. Customers have shared their experiences, with a total of 56 reviews available on Google My Business. These reviews, reflecting a 2.5/5 average rating, provide a snapshot of customer satisfaction levels and can highlight common themes, potential areas for improvement, or specific commendations related to service reliability, customer support interactions, billing processes, or outage response times.

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While online reviews represent individual experiences, they underscore the importance of continuous service improvement and responsive customer relations for a municipal utility aiming to maintain public trust.

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What to Consider When Engaging with Lexington Electric System

Service Reliability: Evaluate historical performance regarding power outage frequency and restoration times.

Billing Practices: Understand the billing cycle, rates, and available payment options offered by the utility.

Service Changes: Be prepared for potential changes in service availability or terms based on municipal decisions.

Energy Efficiency Programs: Inquire about any available programs designed to help customers reduce their energy consumption and lower bills.

Customer Support Channels: Familiarize yourself with how to effectively reach out for assistance, whether by phone, online, or in person.

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The Role in the Local Economy

As a municipal utility, Lexington Electric System plays a crucial role in the economic landscape of Lexington, TN. Affordable, reliable electricity is fundamental to attracting and supporting local businesses, fostering job growth, and enabling industrial development. By keeping energy costs manageable and ensuring consistent service, they contribute significantly to the overall vitality and attractiveness of the community.

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Looking Ahead

In an era of evolving energy demands and increasing focus on sustainability, the future of Lexington Electric System involves ongoing adaptation. This may include exploring opportunities for distributed energy resources, enhancing grid resilience against weather events, and potentially considering long-term strategies related to energy efficiency and renewable integration, all while balancing the needs and resources of the local community.

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In conclusion, Lexington Electric System stands as a fundamental service provider for the Lexington area, operating a complex infrastructure with a commitment to community service. While customer reviews indicate a mixed experience, their accessibility features and dedicated customer service line demonstrate a willingness to engage with their user base. Understanding their operations, accessibility, and service offerings is key for residents and businesses seeking dependable energy solutions within their community.

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"summary": "Lexington Electric System is a municipal utility providing reliable electricity in Lexington, TN, with accessible customer service options and a focus on community needs.",
"keywords": ["Lexington Electric System", "Lexington, TN utility", "Municipal electric company", "Customer service", "Electricity provider", "Power outage", "Billing", "Accessibility"],
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👍 Reviews of Lexington Electric System

Lexington Electric System - Lexington, Tennessee

Ellen

2/5

We got news service to a new location. Their fee structure and requirements constantly changed. They offered no guidance in the process. They also went back on arrangements that a manager authorized. Get everything they tell you in writing. They don’t honor anything verbal.

Amanda M.

1/5

They Told me 1 year, then I could get on budget billing, and now they say that I can't have more than 3 late fees, or I will have to wait for another year before I can get on budget billing. Roughly $140 a month for 1 person who is never home, and I have no AC or heat. How do we get ahead with all these obstacles?

Johnny Y.

1/5

They have recently stated that my bill was late even though it was mailed 10 days before due date twice in two months. I pay in person then low and behold the other check arrives the next day so I have a credit. The people in the office are not that friendly and they act like them being there is a service too us. I have trees growing into my power lines which will be an issue first good storm. My power is out now called them but just the same story we’re working on it. Wish I could afford solar power!

Salter M.

1/5

Between the charges we get as well as the cost to even get something on because they over charge. This electric company is horrible and the only one we can use.
Snowing and freezing outside and our electric is out and what do you know can't even get someone to talk to, to find out anything. My house is starting to freeze. For the money customers have to pay we should be able to talk to someone about issues like this
I guess it's a Merry Christmas

Brad Z.

5/5

I had an issue with lights flickering and dimming when I turned on the hot water. Had my electrician come out and his opinion was not enough power coming from the power grid and to call the engineers at Lexington Electric. I contacted the engineers on Monday and told them of my issues. Tuesday the Lexington Electric truck came and replaced the transformer that led to my home. I now have no issues at all. The engineers were helpful, listened to my problem and then came much faster than expected to fix the issue.

These folks don’t get enough credit, and only hear complaints when people don’t have power. But they came out just a couple days after storms hit the system and came to fix a little issue that I was having. Thankfully they are professional and work hard to keep customers happy. Thank you Lexington Electric!

Leslie B.

1/5

This is the absolute worst electric company I’ve ever seen. Right now power has been out due to massive tornadoes across the area for almost 24 hours.
You would THINK they would have someone updating their website on what’s going on. You would THINK they would have someone in the office answering phones at they VERY LEAST able to give costumers an update. Yeah that’s a big fat NO for both.
Never fear if you’re 2 weeks late on a payment you’ll be disconnected.

Patrick A. A. H.

1/5

I feel like they just charge whatever they want cause they know we don't have a choice but to pay it. Most of the week nobody is at home, and somehow we still use anywhere from 4-8 dollars per day. Also the "Misc" charges everyday. Some days we get charged up to 8 dollars "Misc" plus 8 dollars usage charge! Personally, I feel like there needs to be more than one electric company in every area so that one company doesn't have a monopoly on a necessity.

Joel P.

1/5

Every time the wind blows hard in Bath Springs the power is out. Sometimes once a week. The right of ways need to be clean or something. They want their money. What about down time can we charge them. It’s all the time. Then they take phone of the the hook where you can’t talk to nobody. Good customer service. I hate to say that but it true. Storm comes through 2 day without power. I know it’s not the guys fault. But the other night they had no idea our power was out.