Koala Insulation of Nashville - Madison, Tennessee

Brian M.

BJ and John arrived exactly on time and ready to work. They were obviously experts and actually also found some defects in my HVAC ducts which they took pics of and pointed out so I could get them taken care of later. They installed a ducted dehumidifier in my crawl space and it is a beauty! I sincerely appreciate their work and would absolutely recommend Koala to anyone.

Adam S. M.

Great price, fast install. The crew couldn’t have be nicer! They did a great job cleaning up as well.

While I picked the insulation I picked was for sound proofing a basement ceiling, I noticed an immediate improvement in climate upstairs.

I’ll use this company the next time for sure!

Dena L.

Below is the email I sent to the company:

"I am extremely unhappy with your services.

I had to pick up dozens of screws from where the ceiling was removed off of my floor.
A piece of the ceiling was left up.
The lights were not put back up and most were left on my counter tops.
One of the lights were left outside and was rained on overnight making is unusable.
Antother was light was broken, with glass in my sink.
Not all of the blown in insulation was removed.
The foam insulation was not sprayed in the overhang area as was quoted to me by the salesman.

(Photos attached for reference.)

This is my home, the place where I live and sleep. I have never, ever had my home left such a mess after having work done. It is excedingly distrespectful!

I now have to hire someone to come hang the new lights that I have to purchased to replace the damaged ones."

Then when the electrician came out he discovered that there was a live wire hanging over my bed where they took that light down.

I reached out to Koala via email. JD called me and I was at work and I explained that the best way to reach me was via email. I have not heard from anyone at the company since.

Christine

Jared from Koala Insulation was fantastic! He was very punctual and kept me updated on his arrival time. We had mice in our attic who had damaged some of our spray foam insulation. Jared took his time to look over everything and answer my many questions.

What I appreciated most, however, was Jared’s honesty. I know very little about this issue and he could have taken advantage of that, but instead he assured me the damage was minor (since we trapped the mice so quickly) and could be easily remedied without their help.

Thank you Jared and Koala Insulation, you are the best! I highly recommend this company!

Diana T.

I wish all businesses operated as this one does. They were polite, friendly, hard-working, and responsive. AND they came on time when they said they would. My 75 year old house needed its insulation refreshed and supplemented, and some of the spaces were VERY hard to access. They worked hard and were uncomplaining about it. I am very impressed with them and I recommend them highly.

Jerre R.

Zach did a great job today. And Jared has been great to work with as well. This is the 3rd time we’ve used these folks as we’ve added 2 additions to our home and every time they have been wonderful to work with. They communicate with you throughout the entire process, show up when they were scheduled, prepped the work area to avoid creating a mess, worked efficiently to accomplish the job and cleaned up their work area upon completion.

I can’t say enough about the quality of their work, the friendliness of their people and their professionalism throughout the entire process. Great job guys! Thanks for taking good care of us!

Mark L.

Jon and his crew were great. Very thorough in explaining the job, showing before and after photos and details of the work completed. They also alerted me to other items in need of attention that I would have missed otherwise. Very professional and friendly crew as well.

Penny W.

Koala Insulation of Nashville removed and replaced our attic insulation. As part of the project, they sealed up openings and fixtures. BJ, lead on project, was punctual, thorough, attentive and explained everything that needed to be done but allowed me to decide. He provided an estimate and stuck to it. No ugly surprises. The gentlemen who did the work were also punctual and thorough. I’ve never worked with a nicer or more respectful group. They clearly wanted me to be satisfied with their work. And I am very satisfied. I do not hesitate to recommend this company. I intend to use their services if I need them in the future.