JCP&L Office - Washington, New Jersey

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JCP&L Office: Your Trusted Energy Provider in Washington, NJ

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For residents and businesses across New Jersey seeking reliable energy solutions, the JCP&L Office located at 23 Kinnaman Avenue, Washington, NJ 07882 stands as a central hub for customer interaction and service management. As a prominent subsidiary of the Public Service Enterprise Group (PSEG), this office represents a vital part of the electric utility company's operational network dedicated to serving the community's energy needs with efficiency and care.

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Understanding JCP&L: Your Energy Partner

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The JCP&L Office is more than just a physical location; it embodies the operational presence of a major electric utility company deeply integrated into the fabric of Washington Township and surrounding areas. JCP&L, short for Jersey Central Power & Light, has a long-standing history in New Jersey, providing essential electricity services to millions. This particular office acts as a crucial touchpoint for customers to connect with the utility on various matters.

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Core Services Offered

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While the main functions of JCP&L involve the generation, transmission, and distribution of electricity, the JCP&L Office primarily serves as a customer-focused facility. Its role encompasses a wide array of customer-related activities. Customers visiting this location typically seek assistance with:

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• Service Connection and Disconnection: Establishing new service for new residents or businesses, or arranging disconnection under specific circumstances.

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• Payment Plans and Billing Inquiries: Discussing alternative payment arrangements, understanding billing discrepancies, or seeking clarification on energy usage.

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• Account Management: Updating personal information, addressing changes in service address, or managing multiple accounts.

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• Technical Support and Emergency Repairs: While the office may handle some initial requests, it serves as a gateway for directing customers to appropriate technical teams for service interruptions or equipment malfunctions.

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• Information and Guidance: Providing detailed information about electricity rates, green energy options, safety protocols, and other relevant utility programs.

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It's important to note that large-scale issues like major infrastructure projects or regional power outages are typically managed from corporate or regional headquarters and may not be directly addressed at this local office.

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Strategic Location and Accessibility

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Located at 23 Kinnaman Avenue in Washington, New Jersey, the JCP&L Office is strategically positioned within a community that values reliable energy services. Washington Township is known for its residential neighborhoods and local businesses, making this office conveniently accessible to a significant portion of its customer base. The office's proximity to the community center or business district enhances its utility as a local service point.

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Facilities and Visitor Information

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When planning a visit to the JCP&L Office, potential customers should be prepared for a standard utility office experience. The facility is equipped to handle walk-in traffic but may experience peak times, especially during seasonal changes or reported power outages. It is advisable to call ahead if possible to ensure someone will be available to assist with specific, complex issues during your visit.

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Accessibility Considerations

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JCP&L demonstrates a commitment to ensuring equitable access for all customers, including those with mobility challenges. The JCP&L Office at 23 Kinnaman Avenue features thoughtful accessibility modifications:

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• Wheelchair-accessible car park: Designated parking spaces are available for customers requiring wheelchair access, ensuring convenient entry and exit from the premises.

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• Wheelchair-accessible entrance: The building welcomes visitors of all abilities with an accessible entrance, facilitating easy navigation throughout the facility.

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These features reflect JCP&L's dedication to providing customer service without barriers, aligning with broader corporate social responsibilities expected in the utility sector. Staff members are generally trained to assist customers with various needs.

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Customer Reviews and Reputation

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Customer perception of the JCP&L Office and its parent company is an important factor for prospective users seeking reliable service. According to available data, the JCP&L Office has garnered 13 reviews on Google My Business, a significant number that reflects community engagement with the utility provider.

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The average opinion stands at 1/5, which paints a predominantly negative picture. Such a low rating suggests recurring issues or dissatisfaction among customers visiting or interacting with this specific office location or the company's overall service delivery. Potential customers should consider this feedback as part of their research, understanding that while service quality can fluctuate, persistent negative reviews warrant attention and potentially seeking further clarification or alternatives.

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Recommendations for Customers

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For individuals and businesses considering interaction with the JCP&L Office in Washington, NJ, the following recommendations can enhance the experience:

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• Call Before You Visit: Contact the office beforehand using their provided phone number (though one was not specified in the details) to inquire about wait times, specific services available, or to schedule an appointment if feasible. This preparation can streamline your visit and ensure your issue is addressed promptly.

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• Clearly Communicate Your Needs: When visiting, be concise about the specific issue or information you require. This helps staff direct you efficiently or connect you with the appropriate department if necessary.

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• Prepare Documentation: Always bring necessary identification and account information to expedite the process, especially for account inquiries or service changes.

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• Utilize Alternative Channels: If your issue can be resolved via phone, online portal, or mail, consider these alternatives first, especially given the low average rating suggesting potential inefficiencies in in-person service. JCP&L likely offers multiple channels for customer service beyond the physical office.

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• Follow Up: If you encounter difficulties or receive unsatisfactory service, follow up through official channels or consider leaving a detailed review to provide feedback for improvement.

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The Broader Context of JCP&L

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While the focus here is on the Washington, NJ office, it's worth noting the broader context of the JCP&L utility company. Operating as a unit of PSEG, JCP&L serves a vast territory across New Jersey, providing critical electricity infrastructure and customer service. Their network includes power plants, transmission lines, and distribution systems that form the backbone of the region's energy supply. The JCP&L Office in Washington Township is just one example of the many local points of contact designed to manage the customer interface within this extensive system.

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In Summary: A Local Hub for Energy Management

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In essence, the JCP&L Office at 23 Kinnaman Avenue, Washington, NJ, serves as a dedicated facility within the extensive network of a major electric utility company. It provides essential customer service functions, handles account management, and offers information to residents and businesses in the area. Despite the challenges indicated by customer reviews, the office remains a physical resource for addressing energy-related needs. Its accessibility features ensure that it is usable by a diverse customer base. For anyone seeking direct assistance with their electricity service, understanding both the capabilities and limitations of this office, as reflected in community feedback, is key to effective interaction.

",
"summary": "The JCP&L Office in Washington, NJ offers customer service, account management, and information on electricity. Located at 23 Kinnaman Ave with wheelchair accessibility. Holds 13 Google reviews averaging 1/5.",
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