ION Solar - New Mexico - Albuquerque, New Mexico

martimbe

A very nice guy came to our door to pitch switching to solar. He said they would return and go over a report specific to us so we could see the impact of changing. I was agreeable to that.
However, I then researched the company and read MANY very negative reviews...so when he contacted me later I told him we were not interested in switching but thanks. I then blocked his number.

Later on, someone different texted me and I was more pointed, asking them to cross me off the list and not contact me again. I then blocked that number.

After some weeks, yet another person contacted me, this time from Minneapolis. Since they disregarded my request before, I didn't waste my time repeating it and simply blocked their number, too.

Weeks later, someone else came to our door. She was very nice but I told her we were not interested in changing anything and no, we did not need to see the report.

That makes four follow-up contacts, the last three of which were after I told them we were not interested and the final two of which were after I explicitly asked them not to contact me again. I now consider this harrassment, and I will file with the FTC and BBB if I hear from them again.

James P.

Ion was a fantastic company from start to finish. Answered all questions and kept us updated throughout every step. John Cervantes is an excellent sales agent and a pleasure to work with.

Forrest C.

Solar array stopped working and it took me three weeks to get a service appointment. ION makes you pay (in my case $250) before they even go out to the house. I like the idea of solar, but have not enjoyed the experience and price of ION.

Angelica B. J.

Had the sales rep by the name Nicholas bang on my door today. I have a sign that says No solicitation, Do not knock. I have three children and two under two. He didn’t ring the doorbell, instead banged on the glass window causing my child of special needs to be frantically disturbed. I followed him down the street where he rang the door bell to my neighbors house. I asked him for a business card and he refused and began covering his name tag to hid his name. This company hires indecent individuals and allows disrespectful behavior. When I called the number on google search it went straight to voicemail. Do not do business with companies that allow unethical practices.

Ali H.

Same thing as posted below. A sales rep came by my door today and banged on the door and would not stop until I answered. It woke up my sleeping son who is sick and I was trying to console. When I did finally answer, the rep did not introduce himself as selling solar but as affiliated with PNM as though it was urgent and related to my current electricity. He kept asking me for my current electricity charges and acted offended that I didn’t want to tell him. Further, when he finally confirmed who he was and I said I wasn’t interested, he called me “weird.”

Tressler S.

When I agreed to meet with Ion Solar representative Robert Abeyta, I had no intent to purchase anytime soon and prepared for a pushy sales person. To my surprise Robert was very personable, knowledgeable and willing to answer any questions I had and provide any additional information needed. Robert spent close to three hours with me to which I admit had flown by and at the end had a signed contract and a new customer.

In no time at all Ion Solar sent out people to draw up the design for my home and inspect that it would work correctly. After signing off on the design Ion Solar began the process of getting all the approvals and licenses needed to install and run the system. Before I knew it the install team was at my residence and getting the job done. The install took about four hours and looked perfect after they finished. The solar panels were all laid flush and the equipment all matched so there wasn't anything to really draw the eye to the roof. No wires were left showing and everything was tidy and sealed properly. The crew cleaned the area to leave it better than they found it and vacuumed the area were they made access into the attic.

I downloaded the recommended app on my phone and was able to track everything going on during the process along with track my solar system after the installation. Anytime I called I was given prompt answers and Ion Solar kept me up to date on everything going on.

Mike M.

Ion has been awesome from start to date! Excellent service! Services explained very well, people following up on all the steps have been informative, knowledgeable, explained things well, completed all steps professionally, showed up on time and responsibly, completed work above and beyond expectations in terms of safety, making the system integrate with my house even to matching colors so it blends in with the house, provided advice specific to me, and promptly scheduled steps for me so I had little to do in terms of following through on permits or whatever, cleaned up after themselves afterward, etc.
Just can't say enough about how easy and excellent working with ION has been. Highly recommended!

Joseph C.

I want to take a moment to recognize the professionalism and exceptional service that Dario Hernandez provides. I highly recommend him for anyone looking to do business. In a world where most people don’t want to go the extra mile, Dario goes above and beyond for his clients.