Inland Power & Light Company - Spokane, Washington

Inland Power & Light Company: A Comprehensive Overview

For individuals and businesses seeking a reliable electric utility provider in Eastern Washington, the Inland Power & Light Company presents a significant option. Located at 10110 W Hallett Rd, Spokane, WA 99224, United States, the company has served the region for decades, consistently striving to deliver dependable power and fostering community engagement. Their commitment to customer satisfaction is underscored by their readily accessible contact information: Phone: 5097477151. Visitors and customers can also explore their services and resources through their website: inlandpower.com. The company’s specialties lie squarely within the realm of electricity distribution and service provision – a focused approach that allows them to concentrate on their core competencies.

Key Features and Services

• Electricity Distribution: Inland Power & Light’s primary function is the transmission and distribution of electricity to residential, commercial, and industrial customers throughout its service territory.
• Service Territory: The company’s influence stretches across a substantial portion of Eastern Washington, including Spokane County and surrounding areas. Specific areas served can be verified on their website.
• Customer Service: A cornerstone of Inland Power & Light’s operations is a dedication to responsive and helpful customer service. They offer various channels for assistance, including phone, email, and online resources.
• Reliability Initiatives: Recognizing the critical importance of consistent power supply, the company invests significantly in infrastructure upgrades and preventative maintenance programs to bolster the reliability of its grid.
• Community Engagement: Inland Power & Light actively participates in local initiatives, demonstrating a commitment to the well-being of the communities it serves.

Location and Accessibility

The company’s headquarters and primary service center are situated at 10110 W Hallett Rd, Spokane, WA 99224. This location facilitates efficient operations and provides a central point of contact for customers and stakeholders. Furthermore, the facility is designed with accessibility in mind, offering a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring that individuals with mobility challenges can readily access the premises. This demonstrates a tangible commitment to inclusivity and demonstrates a prioritization of accessibility.

Customer Feedback and Reputation

Currently, Inland Power & Light boasts 113 reviews on Google My Business, providing a valuable insight into customer experiences. The average opinion is 2.8/5, indicating a mixed reception. While a 2.8 represents a moderate score, a deeper analysis of the reviews reveals recurring themes. Many customers commend the company's responsiveness to outages and the professionalism of its service technicians. However, a significant portion of the feedback centers around billing inquiries and perceived difficulties in resolving account-related issues. It's worth noting that the company is actively addressing these concerns through ongoing training programs and process improvements.

Additional Points of Interest

Beyond its core services and operations, Inland Power & Light maintains a strong commitment to environmental responsibility. They actively pursue initiatives aimed at reducing carbon emissions and promoting sustainable energy practices. Their website (inlandpower.com) provides detailed information regarding their sustainability efforts and corporate social responsibility programs. The company also regularly publishes informational materials to educate customers on energy conservation and efficient usage. They have a dedicated team focused on ensuring compliance with all relevant regulations and standards, further reinforcing their commitment to safety and responsible operation. Furthermore, Inland Power & Light frequently participates in local events and sponsorships, solidifying its position as a valued member of the Eastern Washington community. Prospective clients are encouraged to review their comprehensive offerings and contact them directly to discuss their specific needs. Their team is prepared to assist with everything from service requests to billing questions and energy efficiency consultations.

Contact Information Summary

In conclusion, Inland Power & Light Company represents a well-established and regionally significant electric provider. While customer feedback suggests areas for improvement, particularly in billing processes, the company’s commitment to reliability, accessibility, and community engagement remains evident. For residents and businesses seeking a consistent and dependable source of electricity in Eastern Washington, Inland Power & Light warrants serious consideration.