Huemann Water Conditioning - Johnsburg, Illinois

Brett

Needed a soft water system after city pumps failed and well water became extremely hard. We contacted two vendors. Upon contacting Huemann and speaking with the owner we knew we would be going with them. The owner explained everything and answered our questions, but most importantly told us that they often test water in our city and end up telling people they don't need soft water service. That kind of honesty goes a long ways. Technician came to test and inspect system and confirmed we had very hard water. The prices quoted were competitive and fair. We ended up going with not only the soft water but a Reverse Osmosis system as well. The two technicians came out and efficiently installed the units. They had a great personality and explained everything. The work was exceptional. We are now a month in to using our new water system and we love it! We highly recommend Huemann if you are in need of a soft water or R/O system.

brian W.

Eric came out to do an estimate. He specifically stated prices include tax. He later, in text form, reiterated his prices included tax. When the invoice came, tax was charged. I called to inquire about what I thought was a mistake. He explained that because I'm in Wisconsin, tax is added. I'm not a tax expert, but maybe that is the situation. He refused to honor what he said and what he typed. I cancelled my installation. I refuse to do business with people that don't honor what they've said. Who knows what other mistakes he made that I would have to pay for later.

Their owner called and corrected Eric's errors. The water softener is in at the originally quoted price.

Alexis C.

Originally, I had a consultation with Culligan which ended with the sales rep telling me it was impossible to install a water softener and filtration system in my townhouse because I don’t have a basement… I was very dissapointed until my friend told me about Huemann and how knowledgeable and spectacular their people are. He was right! Brad, our sales rep, really knows his stuff and made it happen! He was incredibly kind, reliable and helped me decide on the best long term solution for my water challenges.

Jake and Wess performed the installation and they did such a phenomenal job! The main water inlet is on the first floor (on a slab) in the closet under the stairs that shares an adjacent wall with the bathroom. They were able to build a trap and use the bathroom drain, and the installation looks so clean. They were even able to do it in a way that takes up the least amount of space possible so I still can use the closet for storage! I was also pleasantly surprised when they put the drywall back in for me - that is SO nice of them. After the install, they explained how everything works and gave me instructions. They were so kind, knowledgeable and super easy to talk to. I don’t think there could have been anyone better than them!

I am so excited to have my kinetico softener and dechlorinator and I know who to call and who to recommend in the future! Thank you so much.

Ted S.

Definitely new to having a well and had zero knowledge of our water filtration system that came with our house which (was) having issues with rusty water. Had both Rob and Josh over to address and discuss servicing their existing system that was installed in 2013. Extremely pleased with their professionalism and service. They solved the problem and would highly recommend.

Ken A.

I had a water softener system put in by Huemann, they were wonderful. Brad was very professional and pleasant to deal with and Steve the installer, was very professional, clean, polite and did an excellent job. I would highly recommend this company.

Kathryn Q.

The service from the technician went well and took about 10 to 15 minutes tops. He was replacing reverse osmosis filters. 2 of them I believe a post and a pre. He was friendly and courteous But I was shocked at the bill. The bill was over $230 and consisted of the 2 filters, labor charges and trip charges of over a $100. I also am still waiting for an invoice on the service. I consider the trip charges excessive and I was not the only person on the route so I'm wondering if everyone got charged over a $100 for the trip from Johnsburg out to Marengo. I would have changed the filters myself but I am 75 years old and recovering from a cardiac arrest.

Roger K.

Our 20+ year old water softener and iron removal systems were worn out. Rob rebuilt both control mechanisms and re-bedded our iron removal system. That was a real challenge since the old material was solidified in the bottom of the tank. Rob put in the extra effort to remove all the build up and replace with new. He was fast, knowledgeable and neat. Now our system is working like brand new. When you find a company that is trustworthy and knowledgeable, keep them. That's Huemann

Josy B.

Huemann water brings us such ease and reassurance as home owners. We have had a lot of work done to our home within the last five years and to be honest, jobs are not done right and we are always worried what the aftermath will be with other companies coming out. It always is such a hassle. But with Huemann is so easy to trust them. They answer the phone, they give us a call back the same day, they give out information that is needed, they are always there. Wes just left our house after installing a new system and I love how he emphasized “taking my time and making sure the job is done right.” He said it without hesitation. You don’t get that today. Time. Doing things right just for the sake of personal values of doing a job done well and right. And we appreciate that. So Huemann will always be our go to for water needs! No question!

Jennifer P.

I can't say enough good things about the folks from Heumann. Autumn in the office helped me turn the water softener bypass off over the phone when I had a waterfall happening in my well closet. Andy came out the next day and help remove the old system that was ancient. Andy walked me through what the next steps were. He clearly explained everything to me. Jacob and Adam came out after they ordered parts and fixed up my water softener and pipes. They were very clear about homeowners maintenance moving forward. They worked with a very old system and made it so much better by securing all the parts to the wall in the closet and lowering the height of the turn-offs so we could reach them more safely. All costs were communicated ahead of time. These guys had to work in small, unlit, cramped space and they did it without complaint. They cleaned up the space when they were done working and gave us suggestions for some future improvements. Very honest, kind, hard-working crew. I would recommend Heumann over and over again!

Jeremy M.

I wasn't home to see exactly what was being done, but our water softener wasn't working well. So these guys came out, dug out the old salt, and replaced it with new. Which is definitely appreciated.

(updated)
There was an issue that caused a little hiccup in some things at home. I reached out to the company and they were very quick replying to my email. Stating the owner will contact me soon.

The owner called me the very next day. He was very apologetic and very polite and respectful. Of course, as humans, we all make mistakes, and he was man enough to hone up to this one. You don't see much of that these days.

He immediately corrected the wrong with a positive outcome, and I will say, that is some of the best customer service I have ever received.

They are great at what they do and for their positive and respectful way of handling a negative issue in a timely and professional manner, I would definitely recommend them.

Thank you to Mike and Tim for your positive attitudes and outstanding customer service!

Lon S.

We had a problem with our conditioner after a well pump failure. Brian came out and was able to put it back into good working order with not much more than a maintenance visit. He also did not mind me looking on as I enjoy to see how things work. Great experience from start to finish

Julie L.

Carl came out and helped fix our water and adjusted some softener settings. So glad we made the call—he was incredibly knowledgeable and friendly. Highly recommend!

John D.

A great organization. Top quality work. Wonderful communication. The installer spent the day explaining all of his installation work and how to use the system.