Home Energy Assistance Program - Bakersfield, California

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The Home Energy Assistance Program – A Valuable Resource

For residents of Bakersfield, California, the Home Energy Assistance Program (HEAP), operated by Kern County Power Agency (KCPA), offers a vital service aimed at improving the energy efficiency and safety of low-income households. The program focuses on addressing critical home repairs that directly impact energy consumption and overall living conditions. It’s a cornerstone initiative designed to ensure that individuals and families can comfortably manage their utility bills while maintaining a safe and habitable home.

Program Overview & Specialties

KCPA’s HEAP specializes in assisting homeowners and renters with essential home repairs related to energy efficiency. These repairs can range from replacing outdated appliances – like refrigerators and washing machines – to fixing damaged windows, doors, and plumbing fixtures. The program’s core objective is to reduce energy waste and improve the structural integrity of properties, ultimately contributing to lower utility costs and enhanced living standards. Electric utility company services are at the heart of their operations.

Location and Contact Information

The program’s central location is situated at: Address: 300 19th St, Bakersfield, CA 93301. Prospective applicants can easily reach the team by phone at: Phone: 13365203. For comprehensive information and to explore eligibility requirements, visitors can also access the organization’s website at: Website: capk.org. The site provides detailed program guidelines, application forms, and frequently asked questions.

Accessibility and Amenities

The facility at 300 19th St is designed with accessibility in mind, featuring a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot. This commitment to inclusivity ensures that all individuals can easily access the program’s resources and support.

Customer Feedback & Reputation

The Home Energy Assistance Program has garnered a generally positive reputation within the Bakersfield community, as reflected by its 17 reviews on Google My Business, averaging a 3.9/5 rating. Feedback suggests a responsive and efficient operation, particularly in addressing urgent repair needs. The program's ability to quickly resolve issues like leaky faucets and damaged windows has been consistently praised, demonstrating a dedication to providing tangible relief to those in need.

Key Features & Support

• Repair Assistance: Comprehensive support for repairing damaged appliances, windows, doors, and plumbing.
• Appliance Replacement: Replacement of outdated and inefficient appliances, such as refrigerators and washing machines.
• Energy Efficiency Improvements: Recommendations and assistance with making homes more energy-efficient.
• Eligibility Criteria: Income-based eligibility requirements are in place to ensure that assistance reaches those most in need.

It’s evident that this program offers a truly impactful service. The responsiveness and thoroughness in addressing home repairs have clearly made a difference in the lives of many Bakersfield residents.

We strongly recommend visiting the Kern County Power Agency’s website at capk.org to explore the program’s specifics, confirm your eligibility, and initiate the application process. Taking that initial step can open the door to a safer, more comfortable, and more energy-efficient home.

Do you require any further details or assistance in understanding the program’s offerings

👍 Reviews of Home Energy Assistance Program

Jauscieling J. R.

5/5

Lived in some pretty good places but they still needed to spruce it up a little so when the HEAP program came I was really impressed with it. They repaired and replaced so much of the damaged stuff like the old delopitated refrigerator and the falling apart door the broken window and the window screens it never had. The garbage disposal was already new but the sink faucets were bad gone replaced in just a few minutes even the bathroom washers in the sink. It was worth it that was some twenty years ago and I must say it was worth it to get involved .

Cynthia L. P.

1/5

Basically waste of time and a big let down. “Martha Alvarez “ came to my apartment did the walk through paperwork was signed by all parties (landlord, me the renter, and Martha) said I was approved for weatherization throughout the unit, switching out the molded and broken swap cooler for an Ac unit, fridge, doors, light fixtures and bulbs. This was mid July 2020, and all they did was switch out my light bulbs and outside fixtures. I called a month after not hearing back from anyone. I left messages and at one point Martha Alvarez actually answered, i told her my reason for calling, she put me on a brief hold and then said she would call me back after looking into what the hold up was, never heard back again. Couldn’t do anything to the swamp cooler for fear of having someone finally come out and deny the work. Year later and still have broken cooler, broken fridge, unleveled doors and windows. And no response from anyone at their office location

Troy C.

1/5

They send under experienced crews to your home. They break and damage as much as they "fix". Angel is the worst. Then a guy named Terry calls and is demeaning and rude. They refuse to fix anything pinning the homeowner with the bill for their negligent workers. As far as safety goes. They complete the work and then set up "scenes" after the fact and take pictures. As if they were completing the work safely the entire time. A couple light bulbs are not worth the bills from damage alone caused by this program!

Michael S.

5/5

Love this program!! Such a blessing to have an organization so willing to help people, especially this time of year. I have had to rely on H.E.A.P. more than once and I sincerely appreciate them for all that they have done,will do and are doing for all the community ! May GOD bless all that serve our Nation! MERRY CHRISTMAS!!!
THANK YOU,
MICHAEL SAUNDERS

Thank you

Imelda R.

5/5

A special shoutout goes to all the girls working the front desk at the Energy Department they are all so very nice and professional .They truly go out of there way to make people feel comfortable.

THANKYOU LADIES !!

Derek L.

1/5

Told the wrong information by 2 employees within 1 visit which led to an extra hour of wait time which they refused to compensate for. This place is hell on earth. They make you question whether or not you’d ever ask for help again.

Vanessa L.

5/5

Thank you Jennifer. These people are the best And really do want to help you. It is worth it to sign up for the help. God bless you all.

Ms C.

5/5

The offices are closed Saturday in case you wanted to go in person!