HI-TECH ELECTRO ECM & TRUCK Repair ELECTRICAL MECHANICAL - Irving, Texas

Alex R.

I have a diesel repair shop and I send a ecm for Cummins engine with broken pin in connector
They said that they were capable of connector replacement for 450.00 so I send it in and they said that ecm had problems internally that they needed to do repair so they can offer warranty
1150.00 after repair
Got ecm back and had problem with turbo actuator communication
Had to send back on my cost on all shipping involved
Got ecm back and same problem again
Now they want to try a third time
Got tired of that and I have to eat all that money
Had to purchase a new replacement to keep my customer happy
1150.00plus down the toilet
Terrible repair check picture

No I don’t have the time to deal with services like that and on top of that I will have to pay all the shipping like u had me do it
Thanks for you’re service
Enjoy my money !!!!!!!!!!!

Yosbel R. D.

Was told I they had the same computer already refurbished just waiting on mine to be shipped before they shipped their, lie #1. Pad for overnight shipping. It took them three days to ship, lie #2. Got the computer and it my same computer. Still didn’t connect spend a day with them on the phone and didn’t want yo admit it was not fixed. Got it checked by another professional, spent more money. My computer was never opened or fixed, lie #3. Now not accepting calls from my area code. After they hung up on us several times yesterday and today. Don’t want to admit they didn’t do the job. Asking for a refund, will see how well their guarantee works. - You have out i formation under Darias Contractor, Blanca Pineda, Pedro Cintron. Your diagnostic and repairs are substandard to say the least. Your customer service is non existent. They have someone there to talk to their spanish speaking folks so they can swindle the hispanic community.

Brian P.

I work for an LS tractor dealership in Alabama. We had a tractor come in to our shop for repairs. After diagnosis, the technician discovered that it had a bad ECM. The ECM was on back order from the manufacturer at that time. We started looking online for a rebuilder, and found HITechElectro.com. The first red flag was that they wouldn't take credit cards, only wire transfers or cash. We decided to take a chance and sent the ECM to them, along with all telemetry data our tech pulled out of the tractor. We waited almost a month before they finally sent it back to us. Surprise, surprise, it had the exact same problem as it did before we sent it. I made contact with them and they wanted me to pay to send it back. I fought that and they finally sent me a prepaid shipping label. Again, they kept the ECM for another month. When it was "ready", they sent me a bill for $40.00 before they would send it back. I fought that, and they did eventually send it back. Again, the ECM was not fixed. I have reached out via phone and email several times, and now no one will respond to me. Our company decided to just eat this loss and order one from the manufacturer as they are no longer on back order. I DO NOT want to see another company or individual get scammed by HiTechElectro. They are shady and apparently do no know how to repair tractor ECM's. Please do yourself a favor, put the money you would have sent them into a new one from the manufacturer. Again, a hard lesson learned for my company.

Michael C.

IF I COULD PUT -100 STARS I WOULD!! I SHOULD HAVE CHECKED THE REVIEWS BECAUSE THE ONE STAR REVIEWS ARE SPOT ON AND I THINK THEY PAID FOR THE 4 STARS. THE FACT THAT THEY ONLY TAKE ZELLE AND NO CREDIT CARDS SHOULD HAVE BEEN MY SIGN TO RUN!! I SENT THEM A COMPUTER TO FIX AND WHEN I GOT IT BACK IT DID NOT WORK I FIGURED THINGS HAPPEN SO I SENT THAT ONE AND ANOTHER THAT HAD OIL DAMAGE BACK. THEY PROCEEDED TO TELL ME THERE WAS NOTHING WRONG WITH THE COMPUTER BUT WHEN I PLUGGED A SPARE I HAD IN THE TRUCK WAS FINE SO TELL ME HOW IT WAS OK!!! THEN THEY ACTUALLY CHARGED ME TO CHECK THE COMPUTER AGAIN. WHEN I GOT THE TWO BACK THE OIL DAMAGED ONE STILL HAD OIL ON IT AND IT DID NOT WORK!! THE TOLD ME I DO NOT KNOW WHAT I AM DOING AND IT NEEDS TO BE PROGRAMED BYE THE DEALER SO I HAD THE DEALER COME AND PROGRAM IT AND GUESS WHAT IT STILL DID NOT WORK. SO I TRIED TO EXPLAIN ALL OF THIS TO THEM AND THEY BASICALLY TOLD ME NO REFUNDS AND SINCE IT WAS ZELLE THERE WAS NOTHING I COULD DO SO I WAS OUT 2500. I ENDED UP SENDING THE COMPUTERS TO A REAL SHOP AND THE TOLD ME BOTH COMPUTERS WERE NO GOOD AND THERE WAS STILL OIL IN THE ONE THEY SUPPOSEDLY FIXED SO I HAD TO BUY NEW ONES. WHEN I GOT THEM BACK I TOLD HI-TECH WHAT HAPPENED AND THEY STILL SAID THEY WORKED SO I SAID IF THAT'S THE CASE I WILL MAIL THESE BACK ON MY DIME AND YOU CAN REFUND ME AND SELL THEM TO SOMEONE. GUESS WHAT.....THEY WILL NOT ANSWER 5 EMAILS EVEN WHEN I SHOWED THEM THE BILL AND WORK SHEETS SAYING THE COMPUTERS WERE NO GOOD!!!! THESE PEOPLE ARE CRIMINALS AND SHOULD BE SHUT DOWN. PLEASE SAVE YOURSELF THE AGGRAVATION I GOT AND GO SOMEWHERE ELSE. AS YOU CAN SEE THIS IS THE COMPUTER THEY SUPPOSEDLY FIXED...YOU CAN STILL SEE THE OIL ON THE PLUGS!!! AND AS YOU CAN SEE I DO NOT LEAVE REVIEWS BUT THESE PEOPLE DESERVE TO BE SHUT DOWN. I HAVE NOW REPORTED THEM TO THE TEXAS ATTORNEY GENERAL AND THE BETTER BUSINESS BUREAU AND I SUGGEST ALL THE OTHER BAD REVIEWERS DO THE SAME!

Daruco P.

Excellent customer service, Gladys took care of me and she was amazing . I went to rolls Royce to have them fix the DME and the control module their prices were ridiculous. I found Hi tech and you guys took care of me saved me probl 14000 dollars . They shipped my equipment back in 2 days . Thank you so much guys !!!!!!!!

Tony M.

ATTENTION ATTENTION ATTENTION UPDATED AS OF 8/4/24 and will post again if something changes again.
PLEASE READ THIS ENTIRE REVIEW
Okay I’m giving it a one star review only because I can’t give a negative 10 review.
They stole my tcm for my 2011 chevy duramax. I paid them $1970.00 by zelle, because they won’t take anything else. (BIG RED FLAG). Absolutely did not work when I got it back 2 months later. I called them and they said they would stand behind it. I did send it back and after three more months they say it’s finished and I need to send them another 125.00 for it. Ok i will if they put in writing that it will work or I get my money back. ( we have to put it back on the bench to test it first) RED FLAG AGAIN I’ve called them several times and they hang up on me and the only way I can call again is with a different phone number.
OK SO HERES THE FOLLOW UP ON THIS, I PUT THIS REVIEW OUT and got results.
The company manager got back to me and said they would send me a different tcm at no cost which they did and this one works I’m running it and will update this page after I run it on a hot summer day. ( I can now call them again, they said it must have been a problem with the phone because they can’t block a phone number)
OK HERES THE LATEST ON THIS COMPANY AND THEIR WARRANTY
They sent me another piece of junk that ran 40 miles and cost me 30 dollars for shipping, they claimed the last one was just needing a update which they supposedly did (they didn’t fix it regardless) I put it in my pu that was running and driving and it went maybe 40 miles and overheated just like I told them and died ( by the way if this happens to you and you need to get home grab a bag of ice and slip the whole tcm in it cool it down and it’s works until the ice melts)
I called them and they claim there is no warranty on it NOT EVEN 3 MONTHS, NOTHING
I have 8000 people watching this as of now and I hope they are passing the word DONT WASTE YOUR MONEY ON THIS “COMPANY” that an insult to call it that to the real companies out there, by the way you will notice that they have just moved again to another location (hint hint is this running from their trouble).
So after I posted this last the (company?) emailed me and posted this to me. “If you would like to discuss this further, we believe it is best to address these matters through the appropriate legal channels. We stand by our products and services and are prepared to resolve any legitimate concerns accordingly.”
Is this how I’m supposed to get a supposed warranty by hiring a lawyer to go after them? I wouldn’t send them anything. By the way anyone reading this add a like to the botttom to boost this along on its journey of helping others to not get ripped off.

Isai C.

The HI-TECH ELECTRO team was able to fix my ECM computer, and was easy to communicate and work work with. Highly recommend their services.

Jason F.

Excellent customer service from caring knowledgeable people. They treated me like my issue mattered and showed a tremendous amount of compassion. I highly recommend this establishment.