Heritage Power LLC - McAllen, Texas

Heritage Power LLC

Una empresa de electricidad con sede en McAllen, Texas.

Con más de 6 años de experiencia en la industria, Heritage Power LLC ofrece servicios de electricidad de alta calidad a sus clientes.

Especialidades

Electric utility company

La empresa se especializa en la entrega de electricidad a sus clientes de manera segura y eficiente.

Ubicación

Address: 3900 N 10th St Suite 1050, McAllen, TX 78501.

Phone: 8885510373.

Website: heritagepower.com.

Otras características

La empresa cuenta con una entrada y estacionamiento accesibles para sillas de ruedas.

Opiniones

Según los comentarios de los clientes, el servicio de Heritage Power LLC ha sido generalmente positivo.

Sin embargo, algunos clientes han reportado problemas con la calidad del servicio.

En general, la empresa ha recibido opiniones muy positivas de los clientes que han utilizado sus servicios durante varios años.

La empresa ha recibido un total de 46 comentarios en Google My Business, con una media de opinión de 2.7/5.

Media de opinión

La media de opinión de 2.7/5 indica que la mayoría de los clientes están satisfechos con los servicios de Heritage Power LLC.

Características

Algunas de las características que destacan a Heritage Power LLC son:

• Electric utility company
• Experiencia de más de 6 años en la industria
• Servicios de electricidad de alta calidad
• Entrada y estacionamiento accesibles para sillas de ruedas

👍 Reviews of Heritage Power LLC

Marie R.

5/5

I have no idea why I see so many negative reviews I have had heritage power for 6 years and the service has been amazing!

Penny B.

1/5

I switched to Heritage Power and have been so disappointed. Our family was away from our house for 1/3 of a month in June. We turned everything off and raised our thermostat by 8 degrees. Our electrical usage stayed the same. I asked that someone review the charges, and was told they were correct. It's just Not Possible. I've asked for reconsideration and all of a sudden my bills are going up and they added a $200 fee to my current bill- $666 and change. RUN AWAY! Don't sign up. No one listens and they charge whatever they want. Fraud. Abuse!!!

袁嘉贝

1/5

Be aware. When I signed the contract online, there is a place on the website for you to enroll auto-pay. But there is no place warning you that they will charge you 7.99 a month for the paper bill they will send you. I fully trusted the company and never checked the paper bills. When I discovered the hidden fee and contacted the company a year later, they said it was mentioned in the contract. Good to know.

Chrystal Z.

1/5

I would give zero stars if I could.
I’ve had this company for almost 2 years and I tried to transfer my lights to my new apartment and they told me now “due to the market” they were not starting new services or transferring established services either. They gave me no further explanation. Won’t put my deposit towards my last bill so I just gave them a free $125 to do with whatever they want to. Now I have to scramble to figure out what I’m supposed to do for light. Natalie was the worst “supervisor” to deal with. Saying they can’t give me any further details like I was dealing with the CIA. DONT GET THIS COMPANY. They will screw you over completely out of the blue.

Carlos ?. G.

5/5

This review is long overdue. I'm extremely grateful for Heritage Power. I had a dear friend Ken Walker recommend this company and have had a solid experience over three years. For somebody who had worked for energy providers and is aware of the ins and outs of the business, it's good to see that they take care of what matters, customers. During the pandemic, Alice went above and beyond in ensuring great customer service with heart. Not all CSR's care in that manner I've had rude ones like Laura who care less about what they do. Yet either way, I trust Tim the owner to do the right thing. Thank you.

Lesly A.

5/5

I was with Green Mountain, worst decision ever since the rates where outrageous, every month I would worry I wouldn't be able to pay it but then my neighbor recommended Heritage Power...Best company! Their customer service is amazing and the rates are affordable! Really happy I am with this company! I've been with them for a year now!

Kai M.

1/5

Once our contract expired they raised our rates by 60%. I get it power is more expensive now but there were better rated companies with lower rates and they weren't even willing to negotiate and all I was asking is they match the competition. I've always have been able to negotiate rates with providers in the past, this was the first company I've used that wasn't willing to even consider it.

AMIAM

1/5

This company is the worst company EVER. I was unable to make my payment on my account; so I reached out to customer service via phone. The first time I called I was placed on hold the young lady never came back. I reached out a second time and explained to representative what happened with the previous rep and an excuse was immediately given "we do have a high call volume at this moment". That excuse was not valid to my situation because I was on the phone with rep and that made priority and she can only take one call at a time. Then the second was trying to place me on hold stating that there call volume was high. I explained to the rep that my issue should be resolved before placing me on hold to deal with other customers. She then stated I am placing you on hold. I asked to speak to a supervisor and she immediately said she is on another call. I told her several times I do not want to placed on hold and she rudely placed me on hold. She did not resolve my issue; but rather stated that the other customers was more important at that time. Please do not use this company they get you by saying you will be paying low rates (lie) and provide great customer service after signing up and locked in a contract with them for 12 months then they show their true colors. This company very unprofessional and overpriced.
Point is proven Alice Salinas is an employee of Hertiage power and she is faking like she is a customer for better reviews I have record phone calls with her being extremely rude in which I requested her name. STAY AWAY FROM THIS COMPANY.