Heller's Gas - Hagerstown, Maryland

Heller's Gas: Comprehensive Guide to Propane Services in Hagerstown, MD

Located at 16827 National Pike, Hagerstown, MD 21740, Heller's Gas is a trusted propane supplier dedicated to providing reliable and efficient services to its customers. With a strong commitment to customer satisfaction, the company has established itself as a leading player in the propane industry, serving both residential and commercial clients in the region.

Main Services

• Propane Delivery: Heller's Gas offers scheduled and will-call delivery options to ensure customers never run out of propane. Their automated delivery system monitors customers' tank levels, providing peace of mind and convenience.
• Tank Monitoring: The company provides free tank monitoring services, allowing customers to track their propane levels in real-time through a mobile app or online portal. This service helps prevent run-outs and simplifies the refill process.
• 24/7 Emergency Service: Heller's Gas prioritizes customer safety and offers around-the-clock emergency service. Their technicians are available to address any propane-related issues, ensuring that customers receive prompt and reliable assistance.
• Propane Appliance Installation and Repair: The company specializes in the installation and repair of propane-powered appliances, such as furnaces, water heaters, and cooktops. Their certified technicians ensure that all equipment is functioning safely and efficiently.
• Commercial Services: Heller's Gas caters to the propane needs of local businesses, including restaurants, hotels, and manufacturing facilities. They offer customized solutions to help commercial clients optimize their energy usage and reduce costs.

Location and Access

Heller's Gas is situated at 16827 National Pike, just off I-81 Exit 29 and near the intersection with Route 65. The business is easily accessible from various points in Hagerstown and the surrounding areas, including the neighborhoods of Halfway, Maugansville, and Robinwood.

Visitors will find ample parking available on-site, with dedicated spaces for customers with disabilities. The facility itself is also wheelchair-accessible, ensuring that all customers can enter and move around the premises with ease.

Featured Characteristics

• Experienced Staff: Heller's Gas employs a team of knowledgeable and certified technicians who are committed to providing exceptional service. Their expertise ensures that customers receive accurate and reliable information, as well as top-notch workmanship.
• Competitive Pricing: The company offers competitive pricing on propane and related services, helping customers save money without compromising on quality. They also provide budget-friendly payment plans and pricing protection programs to further assist customers in managing their energy expenses.
• Local Presence: As a family-owned and operated business, Heller's Gas takes pride in its local roots and is dedicated to serving the Hagerstown community. Their commitment to exceptional customer service and support of local initiatives has earned them a reputation as a trusted and reliable neighbor.

Practical Information

• Contact Details: Customers can reach Heller's Gas by phone at 800-422-0560 or through their website at wwvw.hellersgas.com. The business is open Monday through Friday, from 8:00 AM to 5:00 PM, and on Saturdays from 8:00 AM to 12:00 PM.
• Payment Methods: Heller's Gas accepts various payment methods, including cash, check, debit cards, credit cards (Visa, MasterCard, Discover, and American Express), and NFC mobile payments.
• Service Area: In addition to Hagerstown, Heller's Gas serves surrounding areas, such as Boonsboro, Clear Spring, Keedysville, Sharpsburg, Smithsburg, and Williamsport. Customers are encouraged to contact the company to confirm if their location is within the service area.

Positive Aspects from Customer Reviews

Heller's Gas has received overwhelmingly positive feedback from its customers, with an average rating of 4.5/5 on Google My Business, based on 230 reviews. Some of the standout aspects mentioned by customers include:

• Exceptional Customer Service: Customers commend the friendly, helpful, and knowledgeable staff at Heller's Gas. Specific mentions go to service technician Logan, as well as office employees Kim and John, for their outstanding service and commitment to customer satisfaction.
• Efficient and Reliable Delivery: Many customers appreciate the timely and reliable propane delivery services provided by Heller's Gas, as well as the convenient tank monitoring options.
• Competitive Pricing and Value: Several customers highlight the competitive prices and value for money they receive from Heller's Gas, particularly in comparison to other propane suppliers in the area.

These positive aspects demonstrate Heller's Gas commitment to providing top-notch service, competitive pricing, and excellent customer support, making them a popular choice for propane needs in Hagerstown and beyond.

👍 Reviews of Heller's Gas

Pete L.

5/5

I can't say enough good things about Service Technician Logan. He truly cares about the customer! You are fortunate to have him as an employee!

Randy

5/5

Outstanding! Great customer service hands down. There driver's are very informative and bend over backwards to help the customer. Highly recommend this company. I will be a long time customer.

Kari M.

5/5

Great customer service from Kim and John at the Hagerstown office. Very accomodating. Best service and price in our area. Will definitely keep coming back!!!

Michele M.

5/5

The delivery driver was extremely careful on our driveway and even stopped just before the peastone to prevent it being dragged down the rest of the paved driveway. He was incredibly polite and courteous. Excellent service!

Tim R.

5/5

Logan and Andrew from the Hagerstown branch did a great job installing a new 500 gallon tank and hooking it up to my home and pool heater. After taking the time and effort to place mats before driving on the yard (to keep from creating ruts) they did an excellent job placing the tank nice and level and in the desired location. They had to work late to get everything done but had a great attitude and it was so refreshing to see a company that still places a high priority on customer service!

stephanie T.

1/5

If I could give 0 stars I would. I purchased a propane tank, had it delivered and the tank sat for almost a year because I could not get the fireplace working. Zero propane was used out of the tank and the company refused to refund any money. They gave excuses of company policies and annual fees. The company charges $250 a year even if you do not use it. So now I am out $400 for a tank of propane that was never used.
I WOULD USE ABSOLUTELY ANY OTHER PROPANE COMPANY!!!

G B.

3/5

Recent user of their service (11/2023). First delivery they never showed, never called. I had to call them. Second delivery along with service call for propane odor. Never showed. Seems like bad decision coming to them.

UPDATE: (Upgrading my star rating.) They did show up @ ~7pm. Kudos to that. The tech, Brian, was great. The bill has an issue that I will deal with customer service tomorrow.

Kristen B.

1/5

This place is the worst! I had written a review previously after all the back and forth I had with customer service. They overcharged me, told me they were coming out and then wouldn't show and this went on for months. Their customer service manager Crystal called me and said I could request to only talk to her when I called from now on if I took my review down. It seemed to work for awhile so I removed the bad review.

Crystal is gone now and it's back to dealing with terrible customer service all around. This morning I had two techs show up at my house this morning and I had no idea they were coming. They knocked on the door to tell me they were taking the tank monitor off. The tank monitor that took me months to get before was now being removed without any prior communication. By the way, interrupted an important work meeting I had since I didn't know they were coming.

Heller's - you should really work on proactively communicating with your customers. Also please tell your techs not to mess with my automatic gate, don't walk through my yard I'm currently watering, don't walk through mulch beds with seedlings growing and don't keep knocking on my door when I said I was on a meeting and they needed to come back another day to remove the monitor. I don't appreciate being told I would be charged $75 for you all to do whatever you want!

Pete L.

5/5

I can't say enough good things about Service Technician Logan. He truly cares about the customer! You are fortunate to have him as an employee!

Randy

5/5

Outstanding! Great customer service hands down. There driver's are very informative and bend over backwards to help the customer. Highly recommend this company. I will be a long time customer.

Kari M.

5/5

Great customer service from Kim and John at the Hagerstown office. Very accomodating. Best service and price in our area. Will definitely keep coming back!!!

Michele M.

5/5

The delivery driver was extremely careful on our driveway and even stopped just before the peastone to prevent it being dragged down the rest of the paved driveway. He was incredibly polite and courteous. Excellent service!

Tim R.

5/5

Logan and Andrew from the Hagerstown branch did a great job installing a new 500 gallon tank and hooking it up to my home and pool heater. After taking the time and effort to place mats before driving on the yard (to keep from creating ruts) they did an excellent job placing the tank nice and level and in the desired location. They had to work late to get everything done but had a great attitude and it was so refreshing to see a company that still places a high priority on customer service!