Grid City Electric - Cedarhurst, New York

Parimal P.

They don’t have an option for zero stars for this company reviews. I can’t stress enough to anyone dealing in the future with this company how bad they are. The owner Arie is only interested in money and doesn’t care about customer service at all. I had my inverter replaced by SolarEdge and grid city which originally installed my solar system in 2018 was given the installation request. I called the owner up several times, 1st call with him after I explained what is going on he said it will cost $1350 to install it which I had no problem with but I asked when will he be able to install it and he said call SolarEdge to get replacement and SolarEdge said installer has information on install. Run around with them. Money was paid up front and install was done a few after weeks after. The installer never got the communications with the internet running and when I called Arie he said this not their responsibility and it’s a bona work if they did it. SolarEdge was contacted and they said installer never updated the new serial number for the inverter and said grid city is responsible to do this and set up communications. After a few more calls with Arie he said he will check it out once he is in the office and get back to me. It’s been over 3 weeks now so i guess he never went back to the office. In short Grid city only cares about money and no customer service after they are paid. I would rather pay Con Edison double for electricity then deal with grid city

Fan W.

DO NOT GO WITH THIS COMPANY. YOU WILL REGRET IT.

I had solar panels installed with GridCity Electric, and the initial installation went smoothly. However, I encountered significant issues with their service when I needed an inverter repair under warranty.

Poor Communication: They rarely answer their phone. I had to call 10-20 times throughout the day just to reach one person.

Lack of Follow-Through: They instructed me to contact SolarEdge for a replacement inverter, which I did. GridCity Electric only needed to confirm the shipping address with SolarEdge. Despite being told the replacement would arrive in a week, when I followed up, I was given the runaround with responses like "I will see if we received it."

Frustrated, I contacted SolarEdge directly and discovered that GridCity Electric never contacted them for the replacement. As a result, my solar panel system has been idle for over a month.

I will be filing complaints with all relevant affiliates and organizations to ensure no one else experiences such poor customer and warranty service.

Update: after going through 1month of going back and forth, they forward me to another person whom is trying to charge me 1300 to install the warranty inverter. SCAM!! Called another reputable solar company and was only charged 400 and they came the next day.

Save yourself some headache and avoid this company.

Maria B.

I hope people do not need any introduction about Grid City Electric. This is a company with very helpful people. Their price ranges are absolutely perfect and they consume less time to set the solar panels at home. The employees are well behaved and trustworthy. I would recommend these people to all my friends and other family members.

Aron I.

It was pleasure to work with David Barr and all at Grid City. They were able to provide us with a great system at a great cost for 0 out of pocket. 'Thee most important thing was for them to install the panels discretely so that they could not be seen and they were able to do that for me and my family. We are saving money from day 1.

grisselle L.

We had installation in August of 2016. Instantly began to receive credits. All was handled well by company. Recently we have encounter with unexpected issue of squirrels disconnecting panel, wondering who will pay for that since we never had squirrel's issues before.

Rosa M.

I hate to say it, but I am very disappointed with how I’ve been treated by this company. For over a year, my panels have not been producing energy. I reached out to Grid City to help resolve this issue, but they haven’t done anything, what I really want is to find out what it’s wrong with it!

Anatoli Y. (.

I have called many other Companies prior Choosing Grid City Energy, they were very professional, explained me all the rebates, they gave me best price and excellent job. Now I'm saving energy and paying zero.

Doug M.

Overall a very good project. GCE staff were professional, patient, courteous and thorough. No surprises. The installation was on time without any issues. The system is producing at or above expected levels.