Goodwill of Orange County - Garden Grove, California

Mark B.

I must say I have shopped here for two years, since I moved here. It's convenient for me because it is on a bus line. Practically a good majority of my apartment came from this Goodwill. The staff has always been polite, from what I can tell. The art work is good quality, just have to read the labels or not. Are the prices too high, some of it. But you take in because at the end of the day, they have salaries to pay etc..... you don't walk into the grocery store and balk at the prices and ask for a discount or at a retail store, or restaurant. Why should you here? You want a bragin, you are already getting one. If you don't like it go somewhere else then. At the end of the day, think how you treated everyone that you came in contact with and say " did I do right by them" and hopefully the answer is yes.
Good store, nice employees, great location..... recommended them very highly

Karen K.

This is the best Goodwill I’ve been to! Tons of good finds. Staff is amazing! Kim M is always nice and helpful. She answers all my questions!

Tiana G.

I was able to find many trendy pieces here as they have a great selection of clothes. Goodwill has raised the prices on all items again unfortunately though.

Bunbury S.

The manager she's so rude I don't know she's name but it's a old white hair lady she have a bad attitude whenever you ask for something she ever answered like mad like angry then she screaming to the old Asian lady on the cashier. That's not the way she treats costumers and employees she needs a retraining for costumer service and team leader.

John W.

I had a great experience at Goodwill of OC. The store was very clean and well organized. The staff was very helpful, especially Kim M. She helped me select the perfect item for my friend.

Nancy S.

Love this place they have so many things for the house I only shop here to get some stuff for the
House

Kyle A.

Super great prices with name brand disghiner clothes and really amazing friendly customers support

Tien D. L.

Average experiences at this location: 4-star
Today's experiences at this location: 1-star is too generous. In short: they don't honor the labels on the item or the sale signs they hang themselves. The customers in this store are treated far worse than the minimum standard.

I stopped at my local Goodwill, where I surely visited at least one time a week. While easy to understand that the store does not have any Black Friday Deals, it is worth the recognition for their 50% sale of Toys and Linen, and 2 for a dollar for Halloween candies. It's clearly a positive thing that they did.

There are many great deals today, however, this is one of the rare times that large retail stores, don't honor their own signs, labels, and their own commitment. It's far less than the normal services that customers deserve to be treated. I was shocked at how customer service in this place is far less than in some small and local stores.

The first issue is the item itself was labeled as "Toys", the cashier refused to do the sale price, at first, for "maybe some kids changed the label", and lastly, "we have mistakes when sticking the labels". With the highest respect, while the label firmly on the items, with the wrong not belong to your customers, the least I expected is to honor the labels on the items. Your employee's mistakes are not your customer's false. The cashier also attempts to use a knife to remove the label on the item after firmly refusing to put it on sale price. It is shocking that they do this that smoothly like they this that on a daily basis.

The second issue is the corn candy box. These items are in the lines that have the sale signs and also in their enormous boxes in the middle of the store also contains. They refuse to do the sale price, which firmly states that it is not "Halloween candy". The lack of sense, not only for me, but the other customers at the different cashier stalls, and many people left the items back in confusion, and of course, furious. I did not expect that a store belonging to a national store chain could publicly fool their customers like that. Worth noting that the other two loading employees inside clearly told their customers that that item was also on sale.

With the recent experiences of this Goodwill location and the new Brookurst Goodwill, I highly suggest that OC GW improve the customer services at their current stores rather than trying hard to open new locations with much worse and worse customer service. The employees' attitude is good, but the store must instruct and let them handle situations much better. Thinking about other minorities that lack the skills in English and the people in need, I am deeply sad to just briefly think about the unfair and horrendous treatment that they have faced when shopping as "a customer" in these stores when being looked at and treated as "beggars".

I hope that I don't receive the "automatic" reply such as the lecture about the "92 cents" that is frequently turned on in the store. I don't even need to receive the reply if they are just apathetic comments that waste time for both sides. The acceptable reply should be to mention how they improved, not lecturing them.

Want proof to check the cameras? I will put it up right here FYI.