Florida Electric Co-Op - Tallahassee, Florida

Introduction to Florida Electric Cooperative

For individuals and families seeking reliable and locally-focused electric service, the Florida Electric Cooperative (FECA) presents a compelling option. This cooperative utility company serves a significant portion of the Florida Panhandle, prioritizing member ownership and community engagement. FECA’s commitment to providing dependable power and responsive customer support makes it a noteworthy choice for residents and businesses alike. It’s an organization deeply rooted in its service area, dedicated to meeting the unique energy needs of its members.

Location and Contact Information

FECA’s primary location is situated at 2916 Apalachee Pkwy, Tallahassee, FL 32301, United States. This address serves as the central hub for operations, administration, and customer service. Individuals requiring assistance can readily contact the cooperative through their dedicated phone line: Phone: 8508776166. For comprehensive information, including service updates, outage reporting, and billing details, the official website, Website: feca.com, offers a wealth of resources. The cooperative’s strategic location within Tallahassee allows for efficient distribution of services across its designated territory.

Specialties and Services

As a electric utility company, FECA’s core function is the generation, transmission, and distribution of electricity to its members. The cooperative differentiates itself through a commitment to member-owned governance, meaning that members are the owners of the cooperative and have a direct say in its operations and decision-making processes. This model emphasizes accountability and responsiveness to the needs of the community. FECA’s service area encompasses a substantial region of the Florida Panhandle, delivering power to both residential and commercial customers. They offer a range of services, including:

• Electricity Distribution: Ensuring reliable power delivery to member homes and businesses.
• Member Services: Providing assistance with billing inquiries, account management, and service requests.
• Outage Management: Swiftly responding to and resolving power outages to minimize disruption.
• Energy Efficiency Programs: Supporting members in reducing their energy consumption and costs.
• Renewable Energy Initiatives: Exploring and implementing sustainable energy solutions.

Accessibility Features

FECA is dedicated to ensuring accessibility for all members. The facility at 2916 Apalachee Pkwy boasts a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating a commitment to inclusivity. These features are designed to accommodate individuals with mobility limitations, guaranteeing equal access to services and information. Further details regarding accessibility accommodations can be obtained by contacting the customer service department.

Customer Feedback and Reputation

Currently, the Florida Electric Cooperative has garnered 2 reviews on Google My Business. The average opinion reflects a score of 3 out of 5 stars. While the feedback indicates some areas for improvement, it also highlights positive aspects of the cooperative's service. A closer examination of the reviews reveals insights into member satisfaction levels, common concerns, and areas where FECA excels. The cooperative actively monitors and responds to customer feedback, utilizing it to refine its operations and enhance the overall member experience. It is advisable for prospective members to read these reviews to gain a more nuanced understanding of the cooperative’s strengths and weaknesses.

Further Information and Resources

The feca.com website serves as a central repository for all relevant information regarding the Florida Electric Cooperative. Here, members can:

• View Service Maps: Identify the geographical area served by FECA.
• Access Billing Information: Review and pay bills online.
• Report Outages: Immediately report power outages and track restoration efforts.
• Learn About Energy Efficiency Programs: Discover resources and incentives to reduce energy consumption.
• Contact Customer Support: Reach out to representatives for assistance.

The cooperative’s dedication to member ownership, combined with its commitment to accessibility and responsive customer service, positions it as a valuable resource for the residents and businesses of the Florida Panhandle. Continued investment in infrastructure and innovative energy solutions will undoubtedly strengthen FECA’s role as a cornerstone of the community.