FedEx Freight - Mills River, North Carolina

Glenn C.

My package arrived at the hub. I was contacted for the delivery on Monday Dec 9 and promised delivery Tuesday Dec 10. Called on Dec 10 was told it missed the truck a promise it would be delivered Wed Dec 11. Called and they said someone in the hum took my shipment out of the box truck with no reason at all but did get an apology.

Then I shared I have a job and crew to work on Thursday and the item I ordered is needed for the job. I the. Was told Friday Dec 13?

I then drove my truck 1 hour each way and picky up my package and delivered my package to myself because I had business.

I tried to get someone to offer compensation for this ordeal and it is an impossible runaround.

Andra F.

I used FedEx for 35-yrs when I had businesses in Naples FL. And they were perfectly on time. Now I’m retired in Asheville NC. FedEx is used by many online vendors. And they are horrid. Promised delivery times consistently missed. Lost pallets of goods in Atlanta hub. Just the biggest disappointment ever.

Steve M.

If you don't need your package use fedex bcuz they can't deliver it to the next door neighbors of they're shop unbelievable how sorry the drivers are out of 10 pkgs not 1 was delivered to my address had to go get them 3 days later the pkg was supposed to be out for delivery yet no sign of it at my house don't use FEDEX PERIOD!!!!!!!!!!! Update only 1 day late after going to corporate and got delivered, finally got my pkgs lady said she was Mgr and fedex trucks i.e. box vans can't get in my driveway we'll u.p.s.and even bigger vehicles can so as I said fedex drivers suck in my opinion

Rob C.

Hate dealing with FedEx!! Get tracking that it is out for delivery that never shows until 3 or 4 days later!! Packages are often damaged! Unable to actually talk to a live person! Pure garbage company!! Utter dread when something I ordered is going to be delivered by them!!! If I could give them zero stars I would!!

Josh D.

I was here because they stood me up on a time scheduled delivery of a $9k item. I took a vacation day off work for the scheduled delivery. I called to confirm that morning they said yes on time. 2 hrs late I call it's not being delivered today that it was never even loaded on the truck, they say reschedule delivery. I just drove 2.5 hours to the terminal round trip to get my package only to discover how bad they had butchered my package. The guy just jammed it into the side rails at an angle because it was a long package, ended up stuck in the pallet and was just gonna drag it off until I stopped him and told him how expensive it was. Then got another forklift to get his forklift unstuck. A couple of fork straps and it would have been a breeze. It's probably not his fault that he isn't trained properly. They should at a minimum return my delivery charge. They never even delivered it. I have never had good luck or service with FedEx with expensive items.

Angela C.

I have been having issues with Fed Ex since I moved to Hendersonville. I have not gotten packages and then they tell the companies that follow up that the packages are lost. That does not say very good things about a shipping company. I hope Fed Ex gets their act together before they are out of the shipping business due to their incompetence.

James W.

If I could give less than 1 star I would! Absolutely the worst service of any carrier in the area. Package out for delivery for over 10 days, no help from customer service whatsoever (after many attempts).

JQ P.

Zero stars. They can't blame it on Hurricane Helene, as they've been terrible for years. The problems always seem to originate at their Mills River location — not from their drivers. Always full of excuses.

Josh D.

I was here because they stood me up on a time scheduled delivery of a $9k item. I took a vacation day off work for the scheduled delivery. I called to confirm that morning they said yes on time. 2 hrs late I call it's not being delivered today that it was never even loaded on the truck, they say reschedule delivery. I just drove 2.5 hours to the terminal round trip to get my package only to discover how bad they had butchered my package. The guy just jammed it into the side rails at an angle because it was a long package, ended up stuck in the pallet and was just gonna drag it off until I stopped him and told him how expensive it was. Then got another forklift to get his forklift unstuck. A couple of fork straps and it would have been a breeze. It's probably not his fault that he isn't trained properly. They should at a minimum return my delivery charge. They never even delivered it. I have never had good luck or service with FedEx with expensive items.

Andra F.

I used FedEx for 35-yrs when I had businesses in Naples FL. And they were perfectly on time. Now I’m retired in Asheville NC. FedEx is used by many online vendors. And they are horrid. Promised delivery times consistently missed. Lost pallets of goods in Atlanta hub. Just the biggest disappointment ever.

Glenn C.

My package arrived at the hub. I was contacted for the delivery on Monday Dec 9 and promised delivery Tuesday Dec 10. Called on Dec 10 was told it missed the truck a promise it would be delivered Wed Dec 11. Called and they said someone in the hum took my shipment out of the box truck with no reason at all but did get an apology.

Then I shared I have a job and crew to work on Thursday and the item I ordered is needed for the job. I the. Was told Friday Dec 13?

I then drove my truck 1 hour each way and picky up my package and delivered my package to myself because I had business.

I tried to get someone to offer compensation for this ordeal and it is an impossible runaround.

Cindy M.

If you don't need your package use fedex bcuz they can't deliver it to the next door neighbors of they're shop unbelievable how sorry the drivers are out of 10 pkgs not 1 was delivered to my address had to go get them 3 days later the pkg was supposed to be out for delivery yet no sign of it at my house don't use FEDEX PERIOD!!!!!!!!!!! Update only 1 day late after going to corporate and got delivered, finally got my pkgs lady said she was Mgr and fedex trucks i.e. box vans can't get in my driveway we'll u.p.s.and even bigger vehicles can so as I said fedex drivers suck in my opinion

Rob C.

Hate dealing with FedEx!! Get tracking that it is out for delivery that never shows until 3 or 4 days later!! Packages are often damaged! Unable to actually talk to a live person! Pure garbage company!! Utter dread when something I ordered is going to be delivered by them!!! If I could give them zero stars I would!!