Epcor Water - Bullhead City, Arizona

Georgeanna Thomas

If you could give a minus 10, that's what I would rate it. Been trying for months just to get some sort of communication going between us. I get NO bills, except the very first one, when they took over. It was a ridiculous amount...4 times what I normally pay. They keep saying they're "looking into it" , because others have had the same complaint. The one email I did finally get from them is the same one that was sent out to everyone threatening to shut us off if arrangements are made to pay delinquent bills. So I KNOW they have my email address. I requested that they mail me monthly bills, and have yet to receive one. This is ridiculous. It's not epcor, but whoever or whatever took over.

Reese waldron

They call me and said that we used 67,000 gallons of water for the month of June. We had a plumber go check for any leaks and we had none. There is three meters on our property and the house behind us had a water main leak for the whole month of June before they found it BUT Epcor said that all that water went through are meter and they are charging us 1600 dollars for the water bill and they wont send out anyone to check. they said they read the meters by blue tooth and my meters report says that we used it. So I am filling a police report because the neighbor with the leak shows he didn't use any water that month. So our fine Mohave county Sheriff will now take over!!!!!

Scott Miller

My company’s credit is important to me. Epcor sent a delinquent (closing water) bill to a collection agency without my knowledge. I owed $9.35. This hurt my credit. This frustrates me because I own many rental properties, four of which are in my name and no call, no letter, no courtesy.

I’m trying to open an account but can’t because I have to pay $9.35 for a closed account. Nobody takes a payment so I tried 6 times to make the damn payment but their online system talks too much and doesn’t listen. I entered my CC 5 times!

Now I’m at their office because this piss poor company can’t take care of menin the phone or online. Fire the IT guy and take payments over the phone!

jerry carreiro

They hold onto your check for over 30 days.
I placed my payment in their drop box beginning of the month and check only cleared the bank two weeks into following month.

Now I understand why the City is trying to take over this water company.

Chris H

There was a main water break in the street in front of our vacation home in Bullhead City. They came out and dug up the road and all the lines and fixed it, but they took out the water shut off valve on my property and did not replace it. Then they left the water on at the (vacation) house and if not for the neighbor our house may be flooded because one toilet was broken and running. They should have replaced my personal valve and left the water off..

Update: they called me back 5 days later and came back to the house and put in a water shut off valve so I upgraded them to three stars from one star.

Angela Turner

Charging customers convenience fee for phone payments!! I asked if it could be waived since we are not supposed to leave ... they said NOPE! Drop it off or figure out how to pay online ? what about folks without internet or the ability to use it, like elders? Also, why cause more distress for your customers right now?

ken Batson

we are sorry we left having epcor for our water supply. and stand with you on the refusal to let the city take over it will be the worst idea they will make if they allow it.
we were well pleased with the outstanding curious, respectful. s dignity we got hy all your staff and employees. can't say that about who we have mow.after we moved out of bullhead city.

Warren Mays

Water main break at 3:00 am in front of my house. Huge ravines formed along each side of the street from the run off. Tons of dirt and rock filled the street. These guys had the break fixed, street cleaned, and the property along the street fixed within 8 hours. Fantastic job