EPB Brainerd Branch - Chattanooga, Tennessee

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EPB Brainerd Branch: A Comprehensive Guide

For residents and businesses in the Chattanooga area seeking reliable and comprehensive utility services, the EPB Brainerd Branch represents a significant local resource. Located at 830 Eastgate Loop, Chattanooga, TN 37411, United States, this branch is a key component of EPB’s expansive network, offering a robust combination of electric utility, internet service, and telecommunications solutions.

Contact Information: You can reach the Brainerd Branch directly at 423-648-1372. For more detailed information and access to online resources, please visit their website: epb.com.

Specialties & Services

EPB is a multifaceted provider, and the Brainerd Branch specializes in:

• Electric Utility Services: EPB delivers dependable and efficient electricity to homes and businesses throughout Chattanooga.
• Internet Service: Residents and businesses enjoy high-speed internet options through EPB, known for its stability and reliability.
• Telecommunications Services: EPB provides a range of telecommunications solutions, including phone and voice services.

Points of Interest & Accessibility

The Brainerd Branch prioritizes accessibility. Key features include:

• Wheelchair-Accessible Car Park: Convenient parking is available for individuals using wheelchairs.
• Wheelchair-Accessible Entrance: The building entrance is designed to accommodate individuals using wheelchairs, ensuring ease of access.

Customer Feedback & Ratings

EPB Brainerd Branch currently holds 70 reviews on Google My Business, reflecting a broad range of customer experiences. The average opinion is 3.8 out of 5 stars. While there's room for improvement based on some feedback, the majority of customers report positive experiences with service quality and responsiveness. It’s recommended to review the full reviews on Google Maps to gain a comprehensive understanding of customer sentiment.

Location & Overview

The Brainerd Branch’s location at 830 Eastgate Loop provides convenient access for those residing and operating within the Brainerd community. EPB’s commitment to serving the Chattanooga region is evident in the strategic placement of branches like this one. They consistently strive to provide localized support and address the specific needs of their customer base.

Recommendation

Considering the reliable electric and internet services, coupled with accessibility features and a strong community presence, the EPB Brainerd Branch is a recommended solution for residents and businesses in Chattanooga. To explore detailed service options, understand pricing, and initiate service requests, we strongly advise visiting the EPB website at epb.com. Don't hesitate to contact them directly via phone to discuss your specific needs.

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👍 Reviews of EPB Brainerd Branch

Frank M.

3/5

Weather aside two months straight of higher bills than usual when some days the heater isn't even on, others it's set low 70 degrees, one person in home most times, smaller place using very little, on computer way less often, sleeping more, outside more, yes I get opening the door, but no sense at all for such a higher bill. Can't cut back much more without just sitting in cold reading a book or something, and the bill is around $300 every time. Feels like we're paying for the neighbors to or something. I'd like to see their bill as they're much more wasteful than I ever would be yet my bill is just crazy it's higher than last year, and I know we had the heat up at higher temperatures and I was gaming a lot more often. Surely just sitting around with only one light on in the whole house barely touching the PC and sleeping a lot or working outside shouldn't have the electric bill $300 but okay EPB.

Dwight S.

1/5

Lady that sometimes works drive thru by herself goes out of her way to be rude and obnoxious. Questions way to much that she shouldn't be questioning just to make it intentionally a difficult customer experience. Been getting away with this a long time. Evidently they need her due to lack of staffing because her customer service skills are very lacking. Tried to post a credit with my change of service request and she's questioning who told me I needed a deposit. On the phone I was lied to about needing a deposit anyway. I already knew I didn't. Just do what the customer requests. Was told to get out of lane 1 and move to lane 2 because if I would've paid attention lane 1 was closed. There was no customer in any lane but me waiting. She had to help me anyway because no one was inside but her. She is just being difficult for no reason with people. This is not the first time I've dealt with her foolishness. She needs to be let go. Then shes questioning if I have a different ID. For some reason she thinks a drivers license is necessary. Plus when you use the kiosk inside the security guard thinks he needs to come inside monitor you and look over your shoulder to tell you how to use it. If you say something he gets all defensive. Ridiculous. I don't understand why these closed EPB lobbys need over zealous security guards anyway. Hixson is the same way. They've been closed since COVID. Sad that you have to avoid them and the rude staff by just coming at nite. You can just look in the lobby and they are motioning their closed go to drive thru. Obviously I'm inside for the kiosk. EPB lobbies have been closed for a very long time. People should already know.

Gus C.

1/5

No end of issues with autopay, difficult to get in touch with someone to fix services and pay bills, their website functions well, until it doesn’t. Overall very fed up with the company and their services as a whole.

Ed's A. D.

1/5

FiTV app is terrible. I work at home and shouldn’t have to constantly keep responding to an “are you still watching” prompt that can’t be disabled. Most ridiculous feature for an app that replaces a regular cable box. Worst leap backwards in TV service in my 55+ years. It can be and should be fixed and they told me it’s the number one complaint over a year ago. So much about caring for your customers.

Steph F.

5/5

KT Hampton came out to install internet service and must say he was amazing. He was very professional and patient with my dog who barked non stop the entire time he was working. We were very fortunate that he tolerated the loud mouth baby who wouldn’t hush. Thank you for your patience and hope that EPB knows what an asset you are to their company! Happy Holidays . People really do appreciate animal tolerant service techs!

Kristina B. (.

1/5

They just tried to shut our service off a day before it's due? We paid on the 14th, it is the 13th. My husband immediately paid for next month on the computer but this is getting pretty ridiculous. Years of this is tiring. The Kendall tree service they hired out here destroyed our property markers & water main entrance, nothing has been done. We pay our bills every month, on time and are being embarrassed like this at our home. For what? I'd share a screenshot of it wasn't our personal information.

Randy W.

1/5

So this review is about the company, not the location. I employ everyone to check there bill. I called in today to see why my bill drastically changes in amount and is due different days. I haven't been able to view my bill online and for some reason stopped receiving bills in the mail when I moved. Apparently they charge you for an unknown billing cycle and it'll be due on whatever day.....who wants their bill to work like that! I had to request a set bill date. I soon will be getting copies of all of my bills to make sure whatever usage dates they chose didn't overlap and that I haven't paid for the same days on multiple bills. They are lucky there's no other company.

Norma H.

5/5

I just want to thank the young man who came today, he was very polite, respectful, he new his job. He was very helpful and patient with me as I found my information. Thank you Mr. O'Neal you are a great employee.