Ellwood City Borough Offices - Ellwood City, Pennsylvania

Savannah G.

Truly don’t know how the borough continues to be a functioning unit. I think I speak for everyone when I say that the electric in this town is total BS. Overcharging people for electricity. Shutting off electricity if payment is not made even in the cold winter months (which is very illegal by the way). Double billing. Not sending bills on time. Paying online is a nightmare. Can’t ever get ahold of someone on the phone. They close at 3:30pm which is a really stupid time to be closing the office, makes it impossible for people working regular hours to even go there and complain. I’m surprised the citizens of ellwood haven’t boycotted ellwood electric for how terrible they handle everything. These people should be able to go with other electric companies if chosen. The state representative and town mayor should be more on top of this issue, especially since it’s been an ongoing issue for quite a few years now. Unacceptable.

Jacob C.

This review is specifically for Kim at the utilities office. This woman is completely unprofessional and should not be in a position where she has to deal with citizens of this city. The head of Code Enforcement told me to call Kim and have her fill out a permit form so that I could obtain a dumpster permit and the permit number to order a dumpster from Aiken Refuse. Before I could finish my sentence, Kim interrupted with a "No!" and basically said it doesn't work like that. I told her that she should speak with Ralph, the person in charge of Code Enforcement, and her response was, "I don't have to do that." She then goes on to say "if you would let me speak" when she herself initially interrupted me, I said to her that their hours of 8-3:30 make it impossible for a lot of us who have normal jobs to come in person for something as trivial as a dumpster permit, her response was that "she's working a job too", as if that's even remotely relevant considering the context of this being about their hours of operation and the unnecessary burden of obtaining a dumpster permit.

This person shouldn't be anywhere close to a customer service position.

Haylee H.

So the electric department closes at 3:30 and can’t seem to answer a phone call passed 3:00PM?

rafael F.

I’d like to know how hold this city is.

Lenal M.

Exceptional service! Ellwood Electric is owned by the borough. Revenue from Ellwood Electric help to share the cost of community services such as police, fire, road and parks with renters rather than homeowners bearing the full cost. When severe weather causes power outages, Ellwood Electric crews have our power restored while other areas are still waiting for Penn Power or First Energy crews to show up.

I gave 4 rather than 5 stars because Borough bill include electric, sewage and recycling fees - people state the total for all services as electric cost and it causes confusion.

John G.

How can anyone do business in this town when the gatekeeping borough workers don't answer the phone ever?

Tiffany P.

They sent me a delinquent notice, however when I called and explained, they were super understanding and told me to pay when able...which was the day I called to explain

Blaize S.

Jerks! Emailed twice asking a question. They never answered me. Hospitality here already sucks. I wish I had paid more attention to the reviews all over the net about this town.