Electric plant board franklin ky - Franklin, Kentucky

The Franklin Electric Plant Board: A Reliable Energy Provider

For residents and businesses in Franklin, Kentucky, the Electric Plant Board (EPB) stands as a cornerstone of reliable and affordable energy services. Established to provide essential utilities, the EPB has evolved into a comprehensive provider, dedicated to serving the community’s needs. Located at 309 N High St, Franklin, KY 42134, United States, the EPB operates with a commitment to customer satisfaction and community investment. Individuals seeking a dependable electric utility company should consider the EPB as a leading option.

About the EPB

The Franklin Electric Plant Board is a municipal utility district (MUD) that provides electricity and natural gas to customers within Franklin and Scott County. It was formed in 1926 to address the growing need for reliable power and subsequently expanded to offer natural gas services in 1986. The EPB’s primary focus remains on providing safe, reliable, and cost-effective energy solutions, while also prioritizing sustainability and community engagement. The organization’s structure is unique, operating as an independent entity within the city government, allowing it to maintain a strong focus on its core mission.

Key Features and Services

The EPB offers a range of services designed to meet the diverse energy needs of its customers. Here’s a breakdown of the key offerings:

• Electricity Service: The EPB provides residential and commercial electricity service, with options for various rate plans to suit individual consumption patterns.
• Natural Gas Service: Customers can opt for natural gas service for heating and cooking, contributing to a more efficient and environmentally friendly energy source.
• Smart Meter Technology: The EPB has invested heavily in smart meter technology, providing customers with real-time energy usage data and empowering them to make informed decisions about their consumption.
• Energy Efficiency Programs: Recognizing the importance of conservation, the EPB offers a variety of energy efficiency programs and rebates to help customers reduce their energy bills and environmental impact.
• Reliable Infrastructure: The EPB maintains a robust and reliable energy infrastructure, minimizing outages and ensuring consistent power delivery.

Location and Accessibility

The EPB’s headquarters are conveniently located at 309 N High St, Franklin, KY 42134. Accessibility is a key priority, and the facility features a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that everyone can easily access services and information. The location is centrally situated within Franklin, making it easily accessible to the majority of its service area.

Contact Information

For inquiries or assistance, you can reach the EPB through the following channels:

• Phone: 2705864441
• Website: http://franklinepb.com/

Customer Feedback and Reputation

The EPB has a Google My Business page with 6 reviews, offering a snapshot of customer experiences. The average opinion is 3.3/5, indicating a mixed but generally positive sentiment. While some customers have expressed concerns regarding billing or service responsiveness, the majority praise the reliability of the service and the helpfulness of the staff. It’s recommended to review the individual reviews on the Google My Business page to gain a more comprehensive understanding of customer perceptions. The EPB actively monitors and responds to customer feedback, demonstrating a commitment to continuous improvement. Positive feedback often highlights the responsiveness of the customer service team and the value of the energy efficiency programs. Areas for potential improvement often relate to streamlining the billing process and providing more proactive communication regarding service disruptions.

Additional Points of Interest

Beyond its core utilities, the EPB plays an active role in supporting the Franklin community. The EPB’s commitment to community investment extends to various initiatives, demonstrating its dedication to the well-being of its residents. The EPB is a vital part of the local economy and a trusted provider of essential services. The organization’s long-standing history and dedication to its mission underscore its importance to the Franklin community. The EPB consistently strives to enhance its services and contribute to the sustainable growth of the region. Regularly checking the website, franklinepb.com, provides the most up-to-date information on programs, rates, and community initiatives.

Summary

The Franklin Electric Plant Board is a dedicated electric utility company providing reliable electricity and natural gas services to Franklin and Scott County residents. With its commitment to accessibility, customer satisfaction, and community investment, the EPB is a valuable asset to the region.

Keywords:

Electric Utility, Franklin KY, Energy Services, Municipal Utility, Reliable Power