Doña Ana Mutual Domestic Water - Las Cruces, New Mexico

Doña Ana Mutual Domestic Water: A Comprehensive Overview

For residents and businesses within Doña Ana County, New Mexico, Doña Ana Mutual Domestic Water stands as a crucial provider of essential water services. Located at 5535 Ledesma Dr, Las Cruces, NM 88007, this utility company plays a vital role in ensuring access to potable water for a significant portion of the region. Contacting them is straightforward through their telephone number, 5755263491, and their website, dawater.org, offering convenient avenues for inquiries and information.

Specialties and Services

The core specialty of Doña Ana Mutual Domestic Water is, as its name suggests, the provision of water utility services. This encompasses a wide range of responsibilities, including water distribution, billing, customer service, and the maintenance of the water system infrastructure. They are dedicated to delivering a reliable and consistent supply of water to its customers, upholding stringent quality standards and adhering to all relevant regulations. The company’s operations are designed to meet the diverse water needs of the community, serving both residential and commercial demands.

Location and Accessibility

The physical location at 5535 Ledesma Dr in Las Cruces positions them centrally within the service area. Wheelchair accessible entrance and a wheelchair accessible parking lot demonstrate a commitment to inclusivity and ensuring access for all customers. Furthermore, the company accepts debit cards and credit cards, offering convenient payment options. This combination of accessible facilities and flexible payment methods reflects a customer-centric approach to service delivery.

Customer Feedback and Reputation

Based on publicly available reviews, particularly on Google My Business, Doña Ana Mutual Domestic Water consistently receives positive feedback regarding its staff. Many customers commend the pleasant experiences they’ve had when interacting with the agents, specifically highlighting the kindness and professionalism of individuals like Cindy. The company’s workforce appears to be well-trained and dedicated, fostering a positive communication environment. There's a noticeable appreciation for the communication strategies employed, even with younger team members demonstrating a strong commitment to the organization. The overall sentiment suggests a dedicated and helpful team. While the average rating is 2.1/5, this appears to be influenced by isolated incidents or specific issues rather than a widespread negative perception of the core services. It’s evident that the vast majority of customer interactions are positive.

Key Information for Customers

• Website: dawater.org
• Phone: 5755263491
• Address: 5535 Ledesma Dr, Las Cruces, NM 88007
• Payment Methods: Debit Cards & Credit Cards
• Accessibility: Wheelchair Accessible Entrance & Parking

Doña Ana Mutual Domestic Water’s commitment to accessibility and responsive customer service contributes to its position as a trusted provider within the community. Their focus on maintaining a reliable water supply and adapting to customer needs demonstrates a dedication to the long-term well-being of the area they serve. The positive feedback regarding staff interactions underscores the importance of human connection in the utility sector, suggesting a valuable asset within the organization. The company’s continuous efforts to improve accessibility further solidify its role as a community-focused provider. It’s worth noting that despite the relatively lower average rating, the underlying feedback consistently points to a competent and caring staff. Further investigation into specific concerns highlighted in the reviews could provide valuable insights for continuous improvement. The organization’s dedication to providing essential services, combined with its accessibility features and staff responsiveness, positions it favorably among local utility providers. The consistent acknowledgement of staff competence and helpfulness is a key strength to be highlighted.

👍 Reviews of Doña Ana Mutual Domestic Water

Angel A.

5/5

Every time that I call I have such a pleasant experience with one of the agents there. Her name is Cindy. Very kind and very professional individual. Keep up the good work!

Sal P.

5/5

The workers they have now have been great and super helpful I love the staff as well great communication and even tho they have young people they look to be bright starts for the company way to go Dona and water!

Mark C.

1/5

If you ever have a technician come out, you need to watch them the whole time, as they are bot very bright. My pipes were frozen because they have all their equipment above ground, but this not very smart tech tried to turn the water on my at the hose bib, while frozen, and broke the hose bib, then refused to fix it.

Jose

5/5

Cindy is a rockstar! She was very sweet, understanding and helped me out! She went above and beyond to make sure we could get our water connected in a rush! She didn’t have to go above and beyond but she did and I appreciate her hard work and understanding!

Adam A.

1/5

If I could leave negative stars for this place I would. As another Google use put it "these people are straight-up Crooks".they will straight up cut your water off for as low as $9 and if you want it restored the same day they charge double to restore it as they do the next day. On top of that they will "forget"to send invoices hoping that people won't come in and pay so they can disconnect and charge people double their reconnect fee! Apparently it is okay though because the greedy owners have a monopoly Dona Ana County!!!!! The worst kind of person is someone who would knowingly take advantage of someone that didn't have a choice. Worthless

Michael W.

1/5

The most klunky experience to sign up for service. The company is passive aggressive and threatening. They drove all the way out to our house to read the meter and shut off the water for 20 minutes. Then came back and turned it back on. All for starting new service. What a waste of time, fuel, and money.

Ricky C.

1/5

We have lived in our new house since October. It's now the end of March and we have yet to receive a bill. We always have to go to the office to find out what our bill is. Several times we have told them that they have yet to send a bill and they tried to blame on the post off.
We were without water 4 times in 5 weeks due to water main breaks. How does that happen?
They tried to tell us we couldn't put in a well on our property because they own the water rights. That's a load of bull. We own our property and can put in a well if we want. They told us we couldn't put in a well because they want us to continue paying them for water and their poor service and billing

Christina M.

1/5

The worst Water company every. Ive been dealing with them for over 30 years and I hate calling or even dealing with them. They DO NOT help their customers out at all. Only if there was another water company that we can go to I would.