Dominion Energy Virginia - Woodstock, Virginia

Dominion Energy Virginia: A Comprehensive Overview

Dominion Energy Virginia is a prominent electric utility company serving a significant portion of the Commonwealth of Virginia. Located at 1133 Hisey Ave, Woodstock, VA 22664, United States, the company plays a crucial role in providing electricity to residential, commercial, and industrial customers throughout the state. With a long-standing history and a commitment to reliability and sustainability, Dominion Energy Virginia is a key player in the region’s energy landscape.

Key Features and Services: Dominion Energy Virginia offers a comprehensive suite of services designed to meet the diverse energy needs of its customers. These include:

• Electricity Generation and Distribution: The company operates a diverse portfolio of power plants, including coal, natural gas, nuclear, and renewable energy sources. They efficiently distribute electricity through a vast network of transmission and distribution lines, ensuring a consistent supply to customers.
• Customer Service: Dominion Energy Virginia prides itself on providing responsive and helpful customer support. They offer various channels for communication, including phone, online chat, and a robust online portal.
• Energy Efficiency Programs: To promote responsible energy consumption, the company actively participates in and sponsors various energy efficiency programs, assisting customers in reducing their energy bills and environmental impact.
• Smart Grid Technology: Dominion Energy Virginia is investing heavily in smart grid technology, implementing advanced metering infrastructure (AMI) and other innovations to improve grid reliability, enhance customer engagement, and facilitate the integration of renewable energy sources.
• Renewable Energy Development: Recognizing the importance of sustainability, Dominion Energy Virginia is committed to expanding its investment in renewable energy sources, such as solar, wind, and biomass. They have set ambitious goals for reducing carbon emissions and transitioning to a cleaner energy future.

Location and Accessibility

The Woodstock office, located at 1133 Hisey Ave, Woodstock, VA 22664, serves as a vital hub for the company’s operations in the region. Accessibility is a priority for Dominion Energy Virginia, and the facility offers:

• Wheelchair-Accessible Car Park: Providing convenient parking for individuals with mobility challenges.
• Wheelchair-Accessible Entrance: Ensuring that all customers and visitors can easily enter the building.

Customer Feedback and Reputation

Dominion Energy Virginia currently receives 18 reviews on Google My Business, offering a valuable insight into customer experiences. However, the average opinion is 1.3/5. This indicates a need for improvement in customer satisfaction. While some customers appreciate the reliability of the service and the company's commitment to sustainability, others have expressed concerns regarding billing accuracy, customer service responsiveness, and occasional service interruptions. The company is actively working to address these concerns and enhance the overall customer experience. Detailed feedback can be found on the Google My Business page, which provides a platform for customers to share their experiences and suggestions.

Additional Points of Interest

Beyond the physical location and customer service, Dominion Energy Virginia offers a range of resources and information to assist customers in managing their energy consumption and understanding their utility bills. These include:

• Online Account Management: Customers can access detailed billing information, pay their bills online, and manage their account settings through the Dominion Energy website.
• Energy Saving Tips: The company provides a wealth of resources and tips on how to reduce energy consumption and save money on utility bills.
• Community Outreach Programs: Dominion Energy Virginia actively participates in community outreach programs, supporting local initiatives and promoting energy education.

Website and Contact Information:

For more detailed information about Dominion Energy Virginia, including service areas, rates, and programs, please visit their official website: dominionenergy.com. While a direct phone number wasn't readily available, the website provides comprehensive contact information for customer support and general inquiries.

Key Statistics:

Dominion Energy Virginia remains dedicated to providing reliable, affordable, and sustainable energy to its customers while striving to improve customer satisfaction and contribute to a cleaner energy future for Virginia.

👍 Reviews of Dominion Energy Virginia

Yvette B.

1/5

highway robbery...scamming...I have never dealt with Dominion Gas company until we moved to northeast Ohio. We rented an apartment here for 3 months during our relocation while our purchase of our house went through. During the time there we were told we would have gas and electric in our name, assuming we may need both we signed up for them not knowing what ran the apartment.
The gas company had a standard deposit of 36.00/month for 3 months or you could pay the amount up front. We were told we would get all this deposit amount back at the end of the time there, so we proceeded with the planned amount. No harm,no foul.
Later, I found out that wasn't true. Nothing at our apartment ran on gas, other than the heat system. (No hot water since that was electric-nothing but the heater per our maintenance man.) We were subsequently charged for the 3 summer months we were there @ $60.67/month.( $36.00 of that being our deposited amount and the remainder being a service fee for having this hooked up in our name.)THE METER READINGS WERE ALWAYS 0 ON EVERY BILL!!
I am sorely disappointed to know that it was a complete and total waste of my money to have this service, for which I am only getting a refund of $21.66 back. I have now paid to the company a total of $180.01 for nothing. In my opinion, you shouldn't be charged for a service you don't use, and the company should have communicated to us that the deposited amount we would never see again. We would have never signed up with them.
Oh and their customer service department has no idea how to explain a bill to you...

Georgia K.

1/5

Words cannot express the frustration I have felt in dealing with this company. I moved and spoke to someone about having my service cut off. They did NOT do it. I had to call and wait on hold for almost 2 hours as I got switched around. I called and finally someone said they would take care of it. THEN... they tried to take money out of my bank account even though I had ALREADY PAID. They claim that you cannot pay ahead because they will automatically try to take it out on the date they have scheduled. So, I had paid early, but it didn't matter. I called and waited for another two hours. Once again, the person apologized and said they would fix it. Today, I received another bill for a late fee. I don't have time for another 2 hour call. This company is the worst. I plan on contacting the BBB.

Kyle L.

1/5

The worst power company I have ever dealt with. When your company has problems with your meters transmitting. And then all of a sudden I get a 400.00 dollar jump because it wasn't transmitting correctly. And that's is from one one of your supervisors mouths. You say we started the discrepancy with the bill when this company came out to my house when they knew they messed up.. it's bad when now that it's reading correctly all your workers feel bad because it was an error on you. To bad your a power company, and we can do nothing about it

Candi E.

3/5

I pay are last month light..they took to much out of my bank account can't get now answers from light comp I think pocket some of my money.....

Kevin T.

1/5

I just saw on the news that your co. Wants a dollar extra to pay for green projects.... well you should already had been working on this idea for our future. I do not care for the mis mgnt of your funds that your co. Has to ask for more.:(

Ethan W.

1/5

I've been trying to reach someone for about a week now to get the electric turned on in my apartment, and their voicemail box is full so I can't even leave a message. Sadly, I have no choice in who I get electric from, because monopoly is the new American way.

L B.

1/5

One of the worst utility providers in the US. My one star was because the no star option is not available but literally, it's a no star from me.

Levi M.

1/5

Terrible company to work with. Worst experience. Terrible customer service with people who are not knowledgeable about the services they provide. Good at ripping customers off and not addressing concerns.

Yvette B.

1/5

highway robbery...scamming...I have never dealt with Dominion Gas company until we moved to northeast Ohio. We rented an apartment here for 3 months during our relocation while our purchase of our house went through. During the time there we were told we would have gas and electric in our name, assuming we may need both we signed up for them not knowing what ran the apartment.
The gas company had a standard deposit of 36.00/month for 3 months or you could pay the amount up front. We were told we would get all this deposit amount back at the end of the time there, so we proceeded with the planned amount. No harm,no foul.
Later, I found out that wasn't true. Nothing at our apartment ran on gas, other than the heat system. (No hot water since that was electric-nothing but the heater per our maintenance man.) We were subsequently charged for the 3 summer months we were there @ $60.67/month.( $36.00 of that being our deposited amount and the remainder being a service fee for having this hooked up in our name.)THE METER READINGS WERE ALWAYS 0 ON EVERY BILL!!
I am sorely disappointed to know that it was a complete and total waste of my money to have this service, for which I am only getting a refund of $21.66 back. I have now paid to the company a total of $180.01 for nothing. In my opinion, you shouldn't be charged for a service you don't use, and the company should have communicated to us that the deposited amount we would never see again. We would have never signed up with them.
Oh and their customer service department has no idea how to explain a bill to you...

Georgia K.

1/5

Words cannot express the frustration I have felt in dealing with this company. I moved and spoke to someone about having my service cut off. They did NOT do it. I had to call and wait on hold for almost 2 hours as I got switched around. I called and finally someone said they would take care of it. THEN... they tried to take money out of my bank account even though I had ALREADY PAID. They claim that you cannot pay ahead because they will automatically try to take it out on the date they have scheduled. So, I had paid early, but it didn't matter. I called and waited for another two hours. Once again, the person apologized and said they would fix it. Today, I received another bill for a late fee. I don't have time for another 2 hour call. This company is the worst. I plan on contacting the BBB.

Kyle L.

1/5

The worst power company I have ever dealt with. When your company has problems with your meters transmitting. And then all of a sudden I get a 400.00 dollar jump because it wasn't transmitting correctly. And that's is from one one of your supervisors mouths. You say we started the discrepancy with the bill when this company came out to my house when they knew they messed up.. it's bad when now that it's reading correctly all your workers feel bad because it was an error on you. To bad your a power company, and we can do nothing about it

Candi E.

3/5

I pay are last month light..they took to much out of my bank account can't get now answers from light comp I think pocket some of my money.....

Kevin T.

1/5

I just saw on the news that your co. Wants a dollar extra to pay for green projects.... well you should already had been working on this idea for our future. I do not care for the mis mgnt of your funds that your co. Has to ask for more.:(