Deluxe Medical Supply - La Mesa, California

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Deluxe Medical Supply: A Comprehensive Overview

Deluxe Medical Supply is a dedicated medical supply store located in La Mesa, California. Situated at 7474 El Cajon Blvd, La Mesa, CA 91942, United States, the company offers a range of products and services designed to support individuals requiring medical assistance and mobility solutions. Their commitment to customer care is evident in their readily available contact information: Phone: 6197415901. Visitors can also explore their offerings and learn more on their website: Website: deluxemedical.com.

Services and Specialties

Deluxe Medical Supply’s primary focus revolves around providing essential medical supplies to meet diverse patient needs. Beyond simply stocking items, they also operate a comprehensive wheelchair rental service, catering to those requiring temporary or long-term mobility assistance. They understand the importance of accessibility and strive to provide solutions for a variety of situations. Furthermore, the company offers convenient services such as delivery, allowing customers to receive their orders directly to their homes. In-store pick-up is also available for those who prefer to collect their purchases themselves.

Key Features and Accessibility

Deluxe Medical Supply prioritizes ease of access and payment flexibility. Customers can take advantage of same-day delivery for urgent needs, ensuring prompt service. The facility itself is designed with inclusivity in mind, boasting a wheelchair-accessible car park and wheelchair-accessible entrance. Accepting a variety of payment methods, including credit cards and debit cards, further enhances the customer experience. It appears they are committed to ensuring all individuals can comfortably access and utilize their services.

Customer Feedback and Reputation

Deluxe Medical Supply currently holds 50 reviews on Google My Business, reflecting a significant level of customer engagement. While the average opinion is 2.1/5, it’s clear there are experiences reflecting both satisfaction and areas for potential improvement. The experiences shared suggest that, despite occasional challenges in reaching staff, those who do connect with the team often report exceptional assistance, particularly from management. There seems to be a strong emphasis on individual attention and proactive problem-solving.

Recommended Contact Information & Final Recommendation

For anyone seeking reliable medical supplies and mobility solutions, Deluxe Medical Supply presents a viable option. Given the reported dedication to responsive customer service and their focus on accessibility, it’s worth exploring their offerings further. To gain a complete understanding of their inventory, service hours, and current promotions, we strongly recommend visiting their website: deluxemedical.com. Don't hesitate to contact them directly via phone at 6197415901 to discuss your specific needs and arrange for delivery or in-store pickup.

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👍 Reviews of Deluxe Medical Supply

Dr. W. G.

5/5

I am I retired medical professional. I came to Deluxe with an urgent need for oxygen. While it is difficult getting hold of them because of the volume of calls and the number of patients they have, once I did reach someone, the staff performance was excellent. I found it necessary to escalate my needs to the general manager, Armando B, who was extraordinarily helpful, courteous, friendly and very competent. He went way beyond to make sure I was taken care of. My life-threatening serious condition is now well managed thanks to Armando and his team.

Liyah L.

1/5

Came at 5:12 pm closes at 6. The lady came out as my boyfriend and I was getting out the car & said the entrance was over here. We were barely getting out the car and I’ve been here before. Step one foot in and I said I was coming to exchange my compression socks as I wanted knee high instead of thigh high for summer. This was after I had called in and asked as I get my prescription mailed from them. After stepping one foot in and before I was able to speak she said just so you guys know we don’t attend to patience after 5. But you closed as 6, my boyfriend said ok we are looking to exchange nothing more. And she said no, not possible after 5. So what do yall even do after 5. And why not just update your hours to reflected that or you know put that on your google page, website, front door by your “operating hours”. Also their quality is trash, thankfully I get a new pair every month.

Craig S.

5/5

Great service from start to finish. Customer Service representative Rita was very kind, compassionate and helpful guiding my sister with choosing the right Diabetic Shoes for her needs. Thank you Rita and DELUX Medical Supplies.

Abel C.

1/5

They have terrible customer service, they close at 6:00 pm but if you call after 5:00 they wont answer their phone and if they do they hang-up. I went to their store and got there at 5:15. The girl behind the counter told me she couldn't help me. She told me to call the next day even do I was just trying to set up an appointment to get my father's diapers.

violet L.

1/5

He'll, they don't even answer their phone, after this long drawn out recorded message.

Deborah L.

1/5

I received a hospital bed from them 3 years ago. 6 months ago I needed a new mattress. I received a mattress that has a ridge across it, that hits right at my buttocks all night. They brought me another one exactly the same. What a sham. They are extremely rude and are totally inflexible in delivery times. Never again.

Jayson D.

2/5

I dont think anyone answers the phone here, so id advise you all to either email, fax, or walk in (before 5pm) to conduct ANY business with this place.
God bless 🙏🏿

Jenna F.

1/5

Please don't waste your time coming here. I got here at 5:40 after driving all the way from Julian (says they close at 6), and they said they couldn't get me a breast pump even though I provided a doctor prescription and had insurance call it in. They obviously just wanted to close 20 minutes early. Then a guy came out, was very rude, and told me I had to leave as they were closing the gate (still before 6pm). I told him I could see why they only had 2 stars, to which he responded, "we don't care about that". You don't care about your businesses' customer satisfaction? haha okay then...